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windows 7 suddenly says it's not authentic

    Question

  • My copy of Windows 7 was installed and successfully authenticated in January 2010. Now, all of a sudden it is telling me it not genuine.

     

     

    MGA Diag results:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-RQCPC-3DXWY-7VGBG
    Windows Product Key Hash: 1uOoH7rog6OfxEQRNIj4qqcegcE=
    Windows Product ID: 00359-231-8935262-86652
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {D239A002-19D0-49B7-8A31-25E1FA1C2654}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.091207-1941
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D239A002-19D0-49B7-8A31-25E1FA1C2654}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7VGBG</PKey><PID>00359-231-8935262-86652</PID><PIDType>5</PIDType><SID>S-1-5-21-817732918-627264931-787739539</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>KJ384AAR-ABA SR5410F</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.08</Version><SMBIOSVersion major="2" minor="5"/><Date>20080430000000.000000+000</Date></BIOS><HWID>E7B93607018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>56DE444C640946</Val><Hash>JfBV5mF0aSxYpJq/sUwzJ1qmzzE=</Hash><Pid>54186-640-8121952-17641</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 3b965dfc-31d9-4903-886f-873a0382776c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00172-231-893526-00-1033-7600.0000-0922010
    Installation ID: 006390408075550286178163837802682944508685110485167765
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7VGBG
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 4/4/2010 10:13:02 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: PASS
    Event Time Stamp: 4:4:2010 21:59
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAnJ8AvzryqnbAEgBKOrBWvkrIlQUqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC


    Monday, April 05, 2010 2:31 AM

Answers

  • So, I bought a bogus copy?


    I am afraid so, the key you bought was probably sold to a bunch of other people, it probably got flagged by the activation servers for being activated on multiple computers.

    I suggest you visit www.microsoft.com/genuine and attempt to validate, it will fail but you will be able to follow the links to repair the problem. I believe they will have options to purchase windows at a reduced price.

    If you want you can hold off on doin anything until Darin from MS checks your key and makes sure our diagnoses is correct. I don't want you to spend money based on anything I said only to find out we were wrong about that code.


    Monday, April 05, 2010 3:01 PM

All replies

  • Your retail key appears to be OK however the HrOnline error (HrOnline: 0xC004C4A2) indicates that there is an activation exploit. That exploit must be removed before the key can activate. I would advise that you remove the exploit or if you had someone work on it have them remove it. If you have no idea what that exploit may be you may have to do a clean install.
    Download and run MGAdiag and paste the results in your thread go.microsoft.com/fwlink/?linkid=52012
    Monday, April 05, 2010 2:38 AM
  • I hate to say this the key is blacklisted  HrOnline: 0xC004C4A2 is the code for a blacklisted key
    • Proposed as answer by Carl Stephens Monday, April 05, 2010 4:03 PM
    Monday, April 05, 2010 3:43 AM
  • If that is the case there has been a rash of blacklisted keys lately.
    Monday, April 05, 2010 4:02 AM
  • If that is the case there has been a rash of blacklisted keys lately.

    It looks to me like msdn retail keys sold on ebay, ect
    Monday, April 05, 2010 4:24 AM
  • If this is blacklisted, then what's my next course of action, please?

    And, why did it work since January?

    Monday, April 05, 2010 10:37 AM
  • Where did you purchase your key? Did you purchase it online?
    Monday, April 05, 2010 1:10 PM
  • Yes, I bought it online through ebay.

    Monday, April 05, 2010 1:38 PM
  • Yes, I bought it online through ebay.


    For now I would go back to vista or get the Genuine kit Ms is offering to get Genuine sorry to hear this
    Monday, April 05, 2010 1:52 PM
  • So, I bought a bogus copy?
    Monday, April 05, 2010 2:52 PM
  • So, I bought a bogus copy?


    I am afraid so, the key you bought was probably sold to a bunch of other people, it probably got flagged by the activation servers for being activated on multiple computers.

    I suggest you visit www.microsoft.com/genuine and attempt to validate, it will fail but you will be able to follow the links to repair the problem. I believe they will have options to purchase windows at a reduced price.

    If you want you can hold off on doin anything until Darin from MS checks your key and makes sure our diagnoses is correct. I don't want you to spend money based on anything I said only to find out we were wrong about that code.


    Monday, April 05, 2010 3:01 PM
  • Yes,

    I have checked the Product Key and it is, in fact, Blocked.  The Product Key is a key from an MSDN (Microsoft Developer Network) subscription. It appears that the person that owned the subscription (or someone broke into the subscription) sold the key to you (and probably a number of other people).  Part of the Licensing Terms on MSDN Product Keys is that the keys can not be resold.

    It appears that the person or company that sold you this key, either knowingly or unknowingly, sold you (what amounts to) stolen property.  Return the software for a full refund. I also recommend submitting a piracy report at http://microsoft.com/piracy  

    Thank you,

     


    Darin MS
    Wednesday, April 07, 2010 12:04 AM
    Owner
  • I'm getting a 7601 error today on Win7 Home Premium. My license is from MSDN.
    Sunday, January 27, 2013 2:08 AM
  • Please start a NEW thread of your own, and post an MGADiag report.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, January 27, 2013 10:06 AM
    Moderator