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Lost Product Key... RRS feed

  • Question

  • Good day!

    I have a Dell desktop that came installed with Vista. Years ago, during an update, the computer was accidentally unplugged and that FRIED the operating system. I purchased on online upgrade to Windows 7 Home Premium. The computer then worked fine for several years. In April, the hard drive failed and I recently purchased and installed a new one.

    The computer runs again, however my OEM code (still on the desktop) will not activate Windows.

    I have scanned my email account and no longer have the validation information that came with the Windows 7 (now 7.1) purchase. I also have the backup disk that came with the purchase, but the original packing was lost in a move.

    What are my options?

    Many Thanks!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {8D67F624-4FB2-421F-A020-6FFBCA514A00}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8D67F624-4FB2-421F-A020-6FFBCA514A00}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-428197332-3667974917-155223323</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXP061                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.3.1 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070323000000.000000+000</Date></BIOS><HWID>54BA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800057-02-1033-7601.0000-3272013
    Installation ID: 008381704052488412597334207921526220258400431796508652
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W8DQG
    License Status: Initial grace period
    Time remaining: 41040 minute(s) (28 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 11/24/2013 2:09:46 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:23:2013 16:11
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAAABAAEAAQABAAAAAgABAAEAJJQoxR7HUmhcwcqOWmVAtM1FKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   B8K    
      FACP DELL   B8K    
      HPET DELL   B8K    
      BOOT DELL   B8K    
      MCFG DELL   B8K    
      SSDT DELL st_ex
      DUMY DELL   B8K    
      SLIC DELL   B8K    

    Sunday, November 24, 2013 7:30 PM

Answers

  • Thanks for all your help. I've decided to go ahead and repurchase the product.

    I have a move coming up and if something similar happens to my desktop, I'd rather have backup disks WITH product codes :)

    Tuesday, November 26, 2013 2:23 PM

All replies

  • Your Dell PC was manufactured in 2007, two years before the Dell OEM SLP Windows 7 version was released.  It appears your copy is not genuine because it was licensed for a newer Dell PC and not yours.  You will need to purchase a genuine copy of Windows 7 and perform a "clean install.  Example

    Carey Frisch

    Sunday, November 24, 2013 8:59 PM
    Moderator
  • The OEM Code on the sticker is only valid for the original Vista Operating System

    The installed Windows 7 is currently using an OEM_SLP Key for Windows 7 - if this Key is the one that came with your upgrade, then it's counterfeit, and you will have to reformat and reinstall Vista, and then use a genuine upgrade and Key

    From where did you purchase Windows 7?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, November 25, 2013 5:33 PM
    Moderator
  • Thanks Noel.

    My computer was wholly inoperable after the Vista crash, so I purchased Windows 7 (using a friends laptop) for download and requested backup disks. After the purchase, the instructions allowed me to open a "shell version" (I believe) of Vista and the online upgrade worked. When the backup disks arrived, they were in both 32 and 64 bit versions. I always write my product keys in marker on the disks, but in this instance I did not AND have lost the original packaging. I have both the disks (32 and 64) which ARE clearly from Microsoft, but I do not have ANY of the original Dell/Vista backup disks.

    Monday, November 25, 2013 5:51 PM
  • OK - You say you bought the license from the MS Store for download?

    If so, you should be able to log back in to the store using the LiveID that you used for the purchase, and retrieve your Key from there (for such purchases it's not with the disks anyhow).


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, November 25, 2013 5:56 PM
    Moderator
  • I just logged in with my LiveID (I recently purchased a Windows phone). It shows no order history. I do not recall if I used a different account name at the time I purchased Windows 7 (which would have been in the spring of 2010) or a different email address. 

    It looks like I will have no option but to run with invalidated 7.1 or repurchase it. I HAVE looked into repurchase (as it seemed the most convenient option) but I was not given the option of purchasing Home Premium again, only upgrading to Professional (which features I have NO use for on this home desktop).

    Could you advise 1) Is there a way to "re-buy" Home Premium online when that is already the system I am running and 2) What services shut down when 7.1's license "expires."

    Many thanks.

    Monday, November 25, 2013 6:11 PM
  • You won't be able to run MSE for anti-virus,  with a non-genuine system

    I suspect that Server/client activity is limited in non-genuine cnditions, but I can't be certain.

    Windows Media Center will be limited.

    You will get annoying popups.

    You will get more annoying popups :) - and a black background which will reset itself every hour if you attempt to change it back to your normal one.

    ..and a few other things (and more annoying popups :) ).

    The Get Genuine Kit is only available in the same OS version/edition as that already installed - the whole point is to replace the urrent non-genuine system with a genuine one with the least hassle.

    You can still purchase Win7 Home Premium in some stores - but don't be tempted by 'offers' on eBay/Craigslist/etc. as most are counterfeits.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, November 25, 2013 9:06 PM
    Moderator
  • Thanks for all your help. I've decided to go ahead and repurchase the product.

    I have a move coming up and if something similar happens to my desktop, I'd rather have backup disks WITH product codes :)

    Tuesday, November 26, 2013 2:23 PM
  • Good luck with it!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, November 26, 2013 5:44 PM
    Moderator