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Replaced Motherboard & CPU now my Product Key won't work. RRS feed

  • Question

  • I have an Emachine that's a few years old. A few months back we had a lighting storm that fried my MoBo & CPU. I know it was both the MoBo & CPU as I have a buddy that has the same PC I do (we bought them together) So I took my CPU out and put it in his MoBo, no go, then put his CPU in my MoBO, Still no go. So I found a good deal on eBay for a MoBO & CPU combo, while I was spending the money I went on ahead and upgraded my ram to 1GB. Now when I reinstall windows XP with the Product Key on the sticker of my Emachine it does not work. What am I doing wrong? Says I have 22 days left to activate. Any help would be greatly appreciated.\


    Friday, September 5, 2008 7:32 AM

Answers

  • kacy1968,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.  The purpose of this forum is the support of the WGA program.  Your question is off topic as well as outside my area of knowledge. I would like to provide some information which may help. Between the two topics Software licensing and telephone activation, I believe some of your questions will be answered and you will be steered in a direction that may or may not help. I hope it does.

    Software Licensing

    There are two types of licenses for XP that consumers will encounter. Retail (aka the full version product), and OEM (original equipment manufacturer product).

    Retail licenses may be moved from one computer to another, as long as the license is activated on one computer at a time and as long as the previous installation of the license is removed from the previously licensed computer.

    OEM licenses for XP are tied to the first computer onto which they are installed and the license is not permitted to be moved on any other computer.  For the purposes of defining what a computer is, since a computer is really just a collection of parts, Microsoft has established that the motherboard is the base or "defining" component, and the OEM license is permanently tied to the motherboard.

    There is one exception. If a motherboard becomes defective, you are permitted to change it and reinstall your OEM XP license to it.  You should replace it with an identical board or the manufacturer's designated replacement. OEM licenses obtained thru a major manufacturer that uses SLP technology set the recovery or repair CD to look for certain bits in the BIOS of the official manufacturer's motherboards.  If such bits are not found, as they would not be if you replaced the defective board with one not from the original computer manufacturer, then the CD will refuse to install XP. The correct thing to do in these cases is to install XP using a genuine system builder/OEM Microsoft Windows XP CD-ROM, which does not have the SLP technology.  When installing, be sure to use the Product Key on the Certificate of Authenticity affixed to the computer, and NOT the Product Key that came with the CD-ROM. (Note that retail and Volume License CDs will NOT accept OEM product keys, returning an "invalid product key" error.)  Finally, when installation is complete, do a Telephonic Activation because the OEM PK on the COA will not be accepted by the automated online activation system.  If the automated telephone system also refuses activation, choose the option to speak with an activation rep and explain that you are replacing a defective motherboard and cannot use the manufacturer-supplied recovery CD-ROM.

    One does not "lose their license" for XP if the motherboard becomes defective and has to be replaced.  If the computer owner chooses to use, or because of availability is forced to use, a board that is not a direct or identical replacement, there has to be a mechanism to accommodate these circumstances, and that is why a telephonic activation is authorized.

    Note that if the computer owner decides to replace the motherboard for performance reasons or to add features or new technology, the defective exception is NOT applicable and a new license for XP is required to be purchased. A clean installation destroys all data on the hard disk, so be sure to back up any valuable email, pictures, docs, music, etc that you cannot afford to lose.

    Additional Information:

    For licensing questions, please call 1-800-426-9400 (select option 4), Monday through Friday, 6:00 A.M. to 5:30 P.M. (PST) to speak directly to a Microsoft licensing specialist.

    Volume licensing customers can use the Microsoft Volume Licensing site to find contact information in their locations. See the following link:

    http://www.microsoft.com/licensing/default.mspx  



    Telephone Activation

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) program forum.  Your issue is related to Windows Product Activation.  The purpose of this forum is the support of the WGA program and your question falls out of the scope for our support. In an attempt to assist I would like to provide some information which may or may not help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for activating Windows. 

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    More information on how to activate Windows XP see the following link:

     http://support.microsoft.com/kb/307890

    Also you may reference the following site for various telephone activation centers:

    http://support.microsoft.com/kb/326851

    Here is the website for international support and the contact information:

    http://www.microsoft.com/licensing/resources/vol/numbers.mspx

    After you finish the above steps please restart the computer and try to validate Windows again. See the following link:

     http://www.microsoft.com/genuine

    Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. 

    Thank you for visiting us in the WGA program forums.

    Rick, MS

    • Marked as answer by RickImAPC Friday, September 5, 2008 2:38 PM
    Friday, September 5, 2008 2:37 PM

All replies

  • kacy1968,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.  The purpose of this forum is the support of the WGA program.  Your question is off topic as well as outside my area of knowledge. I would like to provide some information which may help. Between the two topics Software licensing and telephone activation, I believe some of your questions will be answered and you will be steered in a direction that may or may not help. I hope it does.

    Software Licensing

    There are two types of licenses for XP that consumers will encounter. Retail (aka the full version product), and OEM (original equipment manufacturer product).

    Retail licenses may be moved from one computer to another, as long as the license is activated on one computer at a time and as long as the previous installation of the license is removed from the previously licensed computer.

    OEM licenses for XP are tied to the first computer onto which they are installed and the license is not permitted to be moved on any other computer.  For the purposes of defining what a computer is, since a computer is really just a collection of parts, Microsoft has established that the motherboard is the base or "defining" component, and the OEM license is permanently tied to the motherboard.

    There is one exception. If a motherboard becomes defective, you are permitted to change it and reinstall your OEM XP license to it.  You should replace it with an identical board or the manufacturer's designated replacement. OEM licenses obtained thru a major manufacturer that uses SLP technology set the recovery or repair CD to look for certain bits in the BIOS of the official manufacturer's motherboards.  If such bits are not found, as they would not be if you replaced the defective board with one not from the original computer manufacturer, then the CD will refuse to install XP. The correct thing to do in these cases is to install XP using a genuine system builder/OEM Microsoft Windows XP CD-ROM, which does not have the SLP technology.  When installing, be sure to use the Product Key on the Certificate of Authenticity affixed to the computer, and NOT the Product Key that came with the CD-ROM. (Note that retail and Volume License CDs will NOT accept OEM product keys, returning an "invalid product key" error.)  Finally, when installation is complete, do a Telephonic Activation because the OEM PK on the COA will not be accepted by the automated online activation system.  If the automated telephone system also refuses activation, choose the option to speak with an activation rep and explain that you are replacing a defective motherboard and cannot use the manufacturer-supplied recovery CD-ROM.

    One does not "lose their license" for XP if the motherboard becomes defective and has to be replaced.  If the computer owner chooses to use, or because of availability is forced to use, a board that is not a direct or identical replacement, there has to be a mechanism to accommodate these circumstances, and that is why a telephonic activation is authorized.

    Note that if the computer owner decides to replace the motherboard for performance reasons or to add features or new technology, the defective exception is NOT applicable and a new license for XP is required to be purchased. A clean installation destroys all data on the hard disk, so be sure to back up any valuable email, pictures, docs, music, etc that you cannot afford to lose.

    Additional Information:

    For licensing questions, please call 1-800-426-9400 (select option 4), Monday through Friday, 6:00 A.M. to 5:30 P.M. (PST) to speak directly to a Microsoft licensing specialist.

    Volume licensing customers can use the Microsoft Volume Licensing site to find contact information in their locations. See the following link:

    http://www.microsoft.com/licensing/default.mspx  



    Telephone Activation

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) program forum.  Your issue is related to Windows Product Activation.  The purpose of this forum is the support of the WGA program and your question falls out of the scope for our support. In an attempt to assist I would like to provide some information which may or may not help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for activating Windows. 

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    More information on how to activate Windows XP see the following link:

     http://support.microsoft.com/kb/307890

    Also you may reference the following site for various telephone activation centers:

    http://support.microsoft.com/kb/326851

    Here is the website for international support and the contact information:

    http://www.microsoft.com/licensing/resources/vol/numbers.mspx

    After you finish the above steps please restart the computer and try to validate Windows again. See the following link:

     http://www.microsoft.com/genuine

    Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. 

    Thank you for visiting us in the WGA program forums.

    Rick, MS

    • Marked as answer by RickImAPC Friday, September 5, 2008 2:38 PM
    Friday, September 5, 2008 2:37 PM
  • kacy1968 said:

    I have an Emachine that's a few years old. A few months back we had a lighting storm that fried my MoBo & CPU. I know it was both the MoBo & CPU as I have a buddy that has the same PC I do (we bought them together) So I took my CPU out and put it in his MoBo, no go, then put his CPU in my MoBO, Still no go. So I found a good deal on eBay for a MoBO & CPU combo, while I was spending the money I went on ahead and upgraded my ram to 1GB. Now when I reinstall windows XP with the Product Key on the sticker of my Emachine it does not work. What am I doing wrong? Says I have 22 days left to activate. Any help would be greatly appreciated.\




    If Windows XP was preinstalled by eMachine and you
    do not replace the defective motherboard with the exact
    eMachine replacement, your eMachine OEM version of Windows
    XP is not going to activate since it is looking for the eMachine BIOS.
    All you can do is to purchase a conventional "Full Version" of
    Windows XP and proceed with a "Repair Install".

    A preinstalled OEM version of Windows XP cannot be used
    with a different type of motherboard.  The license is tied to
    a specific motherboard model and BIOS and cannot be transferred.

    Changing a Motherboard or Moving a Hard Drive with XP Installed
    http://www.michaelstevenstech.com/moving_xp.html

    How to Perform a Windows XP Repair Install
    http://www.michaelstevenstech.­com/XPrepairinstall.htm  


    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Friday, September 5, 2008 2:50 PM
    Moderator
  • I have an Acer Power FH PC that is having the same problem and will be replacing it with a cheap ECS board and pass it down to the kids.  The computer is out of warranty and I cannot get a replacement board for it.  I'll install XP as instructed and call the activation hotline.


    <<< The correct thing to do in these cases is to install XP using a genuine system builder/OEM Microsoft Windows XP CD-ROM, which does not have the SLP technology.  When installing, be sure to use the Product Key on the Certificate of Authenticity affixed to the computer, and NOT the Product Key that came with the CD-ROM. (Note that retail and Volume License CDs will NOT accept OEM product keys, returning an "invalid product key" error.)  Finally, when installation is complete, do a Telephonic Activation because the OEM PK on the COA will not be accepted by the automated online activation system.  If the automated telephone system also refuses activation, choose the option to speak with an activation rep and explain that you are replacing a defective motherboard and cannot use the manufacturer-supplied recovery CD-ROM.>>>

    Saturday, September 13, 2008 6:23 PM