OneCare Renewal RRS feed

  • Question

  • Any company that sends an email like the one below is taking the first steps toward extinction. You have informed me that my card has expired and that I must immediately provide new information to avoid interruption of service, but you have given no indication how to do that. It is clear that I should not respond to this email, but there is no hint as to who I SHOULD respond to. It's a terrible practice to send emails that have no clear path to resolution.

    I'm glad my credit card expired, because I wasn't aware that I had signed up for this service, and I definitely wasn't using it. Probably some free trial offer that automatically started charging if I didn't take specific steps to prevent that (another unfriendly practice). When I did figure out how to get to the OneCare Renewal site, I was unable to get any meaningful account history - I don't know how long I've been unwittingly paying for this unwanted service, and I hope that I have in fact now successfully cancelled it, though that is not completely clear to me and I haven't received confirmation of that fact. 

    Dear Blake Emerson,

    We are contacting you because we have been unable to charge your credit card for your Windows Live OneCare $49.95 service(s) being billed to you through Microsoft Online Services. The following credit card is the current payment method on your billing account:

    Credit card type: MC

    To avoid an interruption of your services or to reactivate suspended service(s), please provide a valid credit card and a current expiration date. If payment is due for other Microsoft services purchased with the above card, those services may also be affected.

    If you have already resolved this issue, please disregard this notice and accept our thanks.

    Thank you for using Microsoft Online Services.

    Note: Please do not respond to this message.

    Form: 3

    Sunday, May 24, 2009 1:56 PM


  • The One Care free trial does not require any credit card information and there is no automatic subscription mechanism in place. The only way this could have happened is if you inadvertently subscribed to the One Care service. If you go to billing.microsoft.com you can view your account details and perhaps refresh your memory of how this situation came to be.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Thursday, May 28, 2009 4:13 PM