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    How do I monitor response group status? such as active calls in each group, average waiting time, etc.?
    Thursday, October 8, 2009 7:39 PM

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    Unfortunately those features are not yet built into the product.
    Mike Stacy | Evangelyze Communications | http://www.evangelyze.net/cs/blogs/mike
    Thursday, October 8, 2009 11:22 PM
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    FYI:  We do offer a hosted service that does delvier these capabilities on top of OCS.

    http://connect.claritycon.com/

    Friday, October 9, 2009 3:54 AM
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    but we have in house OCS, do you have a product that we could purchase and install in house?
    Friday, October 9, 2009 12:59 PM
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    Our product is delivered via Federation.  You federate your in-house OCS deployment with our hosted service and we manage call flow that way.

    Drop me an email if you want to get tgoether for a call to discuss: EMAIL REMOVED

    Saturday, October 10, 2009 1:55 PM