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Faulting application ClientInfo.exe RRS feed

  • Question

  •   I'm getting this error every time i boot my PC , it started just after installing Roxio EMC 10. I already tried uninstalling EMC 10 nd it has no effect , any help would be greatly appreciated. This server install has been up since Feb with very little problems , however I just reinstalld Vista on my home PC and after installing Roxio the problems started.

    Log Name:      Application
    Source:        Application Error
    Date:          9/5/2008 9:12:55 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      VISTARIG1
    Description:
    Faulting application ClientInfo.exe, version 6.0.1800.0, time stamp 0x48791408, faulting module ClientInfo.exe, version 6.0.1800.0, time stamp 0x48791408, exception code 0xc0000005, fault offset 0x00013c00, process id 0xf88, application start time 0x01c90fbdb105c885.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2008-09-06T01:12:55.000Z" />
        <EventRecordID>2538</EventRecordID>
        <Channel>Application</Channel>
        <Computer>VISTARIG1</Computer>
        <Security />
      </System>
      <EventData>
        <Data>ClientInfo.exe</Data>
        <Data>6.0.1800.0</Data>
        <Data>48791408</Data>
        <Data>ClientInfo.exe</Data>
        <Data>6.0.1800.0</Data>
        <Data>48791408</Data>
        <Data>c0000005</Data>
        <Data>00013c00</Data>
        <Data>f88</Data>
        <Data>01c90fbdb105c885</Data>
      </EventData>
    </Event>
    Tall , dark....chubby...and handsome.
    • Edited by JimBeamBlack Saturday, September 6, 2008 1:25 AM missed some info
    Saturday, September 6, 2008 1:23 AM

Answers

  •   Well after no less than 2 more Vista reinstalls I finally got it , it "was" the program that installs with Roxio EMC10 called Smartsound , and once its installed it CANNOT be completely removed without contacting Roxio.

     This caused problems between my home server connection software and my HP CUE status.exe printer status indicator , I could just mute the HP program at start but the Home server software had the problem I described.

     installed just as before "without" Roxio Smartsound = problem solved


    thanks for the effort guys , I should have set a restore point the first 2 times , lesson learned.


    Must just be my particular setup because after much searching it seemed no else had my same exact problem.
    Tall , dark....chubby...and handsome.
    • Marked as answer by JimBeamBlack Monday, September 8, 2008 4:47 PM
    Monday, September 8, 2008 4:47 PM

All replies

  • ClientInfo is a component of the Windows Home Server connector. Try uninstalling, then reinstalling, the connector.
    I'm not on the WHS team, I just post a lot. :)
    Saturday, September 6, 2008 1:51 AM
    Moderator
  • Hey Ken , unfortunately I tried that earlier tonight and then again just a little while ago , still getting this error on boot:

    http://img114.imageshack.us/img114/8409/whsproblemjp0.jpg

    is there anything else I could try?

    thanks again for any help/suggestions
    Tall , dark....chubby...and handsome.
    Saturday, September 6, 2008 2:25 AM
  •   hello again , I am still having the problem stated above and just wanted to add some things in hopes of solving this.

    some notes:

    My computer still backs up on time with no problems , it did it automatically last night and all went well.

    The home server console icon in the task bar is green and shows no issue when i get this error so it is a windows Vista error.

    Could this be a problem in the registry? if so is there any way to get a list of reg entries so I could check them?

    OR is this a service? could the service be getting hung at boot by another program?

    Shared folders and passwords all work without issue.

    this is the ONLY error in Event Viewer.


    thanks guys(gals) for ANY ideas , I am really stuck about this , I hate reinstalling all this software just to have ONE annoying problem make it seem like something is wrong when the rest of the system runs fine.

    PS: has anyone ever used a program called MsiCuu.exe? it is a windows startup cleanup utility , I was wondering is this is safe to try and see if I can find maybe a corrupt startup for this thing.
    thanks



    Tall , dark....chubby...and handsome.
    Saturday, September 6, 2008 2:42 PM
  • Hi,
    It would appear that the Roxio removal might well have corrupted something.
    It could be worthwhile running System File Checker; you will need your Vista DVD if you do, but it will validate your installation.

    Colin
    If anyone answers your query successfully, please mark it as 'Helpful', to guide other users.
    Saturday, September 6, 2008 6:16 PM
    Moderator
  • JimBeamBlack said:

    PS: has anyone ever used a program called MsiCuu.exe? it is a windows startup cleanup utility , I was wondering is this is safe to try and see if I can find maybe a corrupt startup for this thing.
    thanks


    Jim,
    MsiCuu.exe is the "Windows Installer Cleanup Utility". It's a rather technical tool to solve specific problems with the installation of applications and/or Windows components through MSI, the MS Windows Installer Service. I can not see how this tool could help you solving your problem.

    Considering you problem with ClientInfo.exe crashing. Did you check the logfiles ("%SystemDrive%\ProgramData\Microsoft\Windows Home Server\logs")? Maybe the log can give more specific information about the origine of the crash...

    No home server like Home Server
    Saturday, September 6, 2008 7:19 PM
    Moderator
  •   Hello and thank you for the ideas and replies.

    Colin ,  I was also thinking that the Roxio removal caused this as thats when the problem first started , SFC is a good idea and I will try it , all my system files will pass validate as I pay for everything BUT I do have an old copy of Vista (pre SP1) and have upgraded to SP1 so that may be somewhat of a problem , but well worth a shot.

    Theo  , yes thank you for the advise about msicuu , I thought because the problem was at boot right BEFORE the ClientInfo.exe loaded that it might be a type of duplicate file problem but I see your point , I think I will try these suggestions in order and see what I come up with.

    seems to me that with just a little bit more info about whats actually causing the error I might be able to get this sorted out before having to reinstall the entire os...again.

    thank you thank you 

     
    Tall , dark....chubby...and handsome.
    Saturday, September 6, 2008 8:24 PM
  •  hello and sorry once again for multi posting but I think I have an update:

     I tried downloading a 3.6gb file from my home server and it said it was going to take 1hr55mis to do... well thats just not right so i restarted the PC and got the error once again and tried it again , same thing. SO I shut down the home server connection icon in the tray , went into the start menu and restarted it from there , BAM everything worked , my file downloaded in just under 3 mins. SO there is a problem someplace.

     SO I went into msconfig and stopped the WHS icon/connection program from staring at boot and what do you know I got the same error at boot even though the program had been stopped.

     there must be a problem in my registry


    now I am not tech savvy BUT I do understand the risks , I also need this to work as this pc has a lot of stuff and I use it and my home server every day , with all that being said , is there anyone that can point me to the registry where this stuff is located?

    I will/intend to remove the connection software , and then clean out that part of my registry as simple removing the software is not working , then reboot till i do not get the error , and then re-install the software.

     I will NOT hold anyone responsible for any data loss or problems leading to a OS reinstall , thats where I'm headed anyways. 

    thanks , awaiting any reply or help.
    Tall , dark....chubby...and handsome.
    Saturday, September 6, 2008 10:03 PM
  • Jim,
    Stopping the Client Connector Icon through msconfig does not stop the WHS Connector as this is started as a windows service.
    This explains why you still get the error on boot. To prove this, try stopping the service and the error will probably disappear.

    (*if* there is anything in the registry that creates a problem then it is more likely that is was introduced by the Roxio software that was installed. You could check the Roxio support site on how to "cleanup"?)

    Theo
    No home server like Home Server
    Saturday, September 6, 2008 10:31 PM
    Moderator
  • Jim,

    Suggestion:
    Did you consider setting the OS back to a system restorepoint prior to installing the Roxio software.
    This should clear your problem.

    Theo.
    No home server like Home Server
    Saturday, September 6, 2008 10:44 PM
    Moderator
  • Hello Theo and thank you for the reply ,

     I went to Roxio and unfortunately they are of absolutely no help , according to them everything else seems to be to blame for every problem that the software has. as well ,  I have had Roxio EMC 10 for almost a year (since its launch in fall of 07) and was running it when I first installed the WHS in Feb , up to now his has not been any sort of conflict/problem.

     Do you happen to know what the service is called? and is it found IN services? I searched through the entire list of services and found nothing pertaining to WHS software or the .exe in question , could this be the problem?

    Thanks for any further help and sorry for all the problems
    Tall , dark....chubby...and handsome.
    Saturday, September 6, 2008 10:50 PM
  •   about the restore point ,

    shamefully I cleaned up ALL restore data (shadow copies) and files from the Disk Cleanup tab before I noticed the problem , I have Vista installed on a 76gig WD Raptor and need to keep it tight , so after every/any OS install I always clean things up , this time I really screwed up because the error doesn't always show up at boot BUT ALWAYS shows up in event viewer.

     I think at this point I'm just going to buy a 64 bit version of Vista and do a reinstall , there seems to be no way of solving this problem.
    Tall , dark....chubby...and handsome.
    Saturday, September 6, 2008 11:23 PM
  • The service name is "Windows Home Server Connector Service".

    Re-installing the OS would be the "safest" and probably the quickest way to solve your problem. Or better: if you have a WHS backup of the system from a time prior to when your problem started.
    Just use the WHS restore CD?
     
    You will have your system up-and running with a few clicks. Do not forget to make sure you have a backup of your current files and can access your PC backups on WHS - you would not want to loose any valuable data!)

    Good luck!
    Theo.
    No home server like Home Server
    Saturday, September 6, 2008 11:44 PM
    Moderator
  • Sadly hooking up my Roxio and my Homeserver was some of my first tasks after re-doing my OS , the only 2 backups have the same problem and a heck of a lot less software installed.

     I really do not want to do this but I guess I have no choice everything leads to a dead end. I just tried reinstalling my WHS connection software once again and once again its failing at boot , the ONLY way to not get the error is to disable the systray console launcher from msconfig and start it after the system starts from a start menu shortcut.

    same system , except for the new AMD 9850 Quad core processor and 1066 RAM

    same software , nothing new

    new UN-fixable problem.....


    very sad 


    Thank you all for your ideas , its always nice to know at least there is someone there to try to help.

    Have a good weekend and GO BUC's!! 

    Tall , dark....chubby...and handsome.
    Sunday, September 7, 2008 1:46 AM
  •   Well after no less than 2 more Vista reinstalls I finally got it , it "was" the program that installs with Roxio EMC10 called Smartsound , and once its installed it CANNOT be completely removed without contacting Roxio.

     This caused problems between my home server connection software and my HP CUE status.exe printer status indicator , I could just mute the HP program at start but the Home server software had the problem I described.

     installed just as before "without" Roxio Smartsound = problem solved


    thanks for the effort guys , I should have set a restore point the first 2 times , lesson learned.


    Must just be my particular setup because after much searching it seemed no else had my same exact problem.
    Tall , dark....chubby...and handsome.
    • Marked as answer by JimBeamBlack Monday, September 8, 2008 4:47 PM
    Monday, September 8, 2008 4:47 PM
  • Hi,

    Glad you finally got it sorted and it's certainly not one that has been reported on here before. I have heard of Roxio being a company that has some products which are difficult to remove.

    It's also nice to hear the results, as there are occasions where problems just disappear and we never see the 'end result'.

    Good luck,

    Colin 
    If anyone answers your query successfully, please mark it as 'Helpful', to guide other users.
    Monday, September 8, 2008 5:06 PM
    Moderator