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Re: Product Key Number RRS feed

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    Hi all,.im also having similar problems. below is my error message. i urgently need assistance.

    thanks



    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-TVRDK-PPB9D-GVWXP
    Windows Product Key Hash: snQ9NuNX9s0rXuDTJnVEvq88T88=
    Windows Product ID: 89572-OEM-7232581-48316
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {81F946FE-3D8B-44AE-BEA3-2BC888EDC09F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.071009-1543
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{81F946FE-3D8B-44AE-BEA3-2BC888EDC09F}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GVWXP</PKey><PID>89572-OEM-7232581-48316</PID><PIDType>8</PIDType><SID>S-1-5-21-1371453925-3957987999-1763973823</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>0769BDG</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>68ET26WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20071017000000.000000+000</Date></BIOS><HWID>BC323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleuropäische Zeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-68   </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Monday, December 31, 2007 12:10 AM

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    Dear Darin Smith,

    thank you for the response to my querry. i am glad to tell u that i followed the instructions in your response and somehow found my self in the phone section,..and i called the number.....spoke to a live customer rep and my vista was activated.

    your response helped me through.


    keep up your good work.


    3e
    Friday, January 4, 2008 3:25 PM

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    Hello 3e,

     

      Actually, the thread that you originally posted in was for a customer that had an issue with Office. Your issue, however, is with Windows, so I have split your post into it's own thread.

     

      The error code 0xc004c4a8, in your Diagnostic Report, tells me that Vista is not Activated. So the first thing I would like you to try is to Activate by Phone using the steps below:

     

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.

     

    If that does not work or if Vista will not allow you to Activate, please try the blow steps:

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type: net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You may be required to Re-Activate. Use the Activate by Phone method outlined above

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Monday, December 31, 2007 9:41 PM
  • Question
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    Dear Darin Smith,

    thank you for the response to my querry. i am glad to tell u that i followed the instructions in your response and somehow found my self in the phone section,..and i called the number.....spoke to a live customer rep and my vista was activated.

    your response helped me through.


    keep up your good work.


    3e
    Friday, January 4, 2008 3:25 PM