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CRM 4.0 Upgrade issues RRS feed

  • Question

  • I am upgrading my CRM 3.0 to CRM 4.0.
    It is installed on a VM.
    In the first time I try to run the upgrade, I had the following error:
        Full-Text Search is not enabled for the current database. Use sp_fulltext_database to enable full-text search for the database.
    I belieeve I have fixed, I could not repair the installation, so I have restored a VM backup, with the CRM 3.0 running same as it was running before I start the upgrade.
    Once I have restored it, I run the fix to the earlier problem, and then I executed the upgrade again.
    The upgrade has failed again, because of these:

    18:35:10|   Info| Stopping CRM Web Site AppPool
    18:35:11|   Info| Executing Install action: Microsoft.Crm.Setup.Server.MsiInstallServerAction
    18:35:11|   Info| Command line: INSTALLDIR="C:\Program Files\Microsoft CRM" TARGETDIR="C:\Program Files\Microsoft CRM" WEBINSTALLDIR="C:\Program Files\Microsoft CRM\CRMWeb" WEBSITE="/LM/W3SVC/3" MSCRMUPGRADE="1" ALLOWRUN=1 SERVICEACCOUNTNAME="NT AUTHORITY\NETWORK SERVICE" SERVICEACCOUNTPASSWORD="" REBOOT=ReallySuppress MONITORINGDIR="c:\Program Files\Microsoft CRM Monitoring" ADDLOCAL="Server,Setup,Tools,WebServiceBase,WebApplicationComponents,SdkServer,WebApp,DeploymentService,DiscoveryService,AsyncService,Help"  PATCH="C:\Documents and Settings\Administrator.BAHIA\Local Settings\Temporary Internet Files\Content.IE5\YD2A6YSZ\Server_i386[1].msp"
    18:35:11|   Info| Package: C:\CRM 4.0\Server\i386\Server.msi
    18:35:14|   Info| This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
    C:\CRM 4.0\Server\i386\Server.msi
    18:35:14|   Info| Win32Exception: 1635
    18:35:15|  Error| HResult=80004005 Install exception.System.Exception: Action Microsoft.Crm.Setup.Server.MsiInstallServerAction failed. ---> System.ComponentModel.Win32Exception: This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package
       at Microsoft.Crm.Setup.Common.Utility.MsiUtility.InstallProduct(String packagePath, String commandLine)
       at Microsoft.Crm.Setup.Server.MsiInstallServerAction.Do(IDictionary parameters)
       at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
       --- End of inner exception stack trace ---
       at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
       at Microsoft.Crm.Setup.Common.Installer.Install(IDictionary stateSaver)
       at Microsoft.Crm.Setup.Common.ComposedInstaller.InternalInstall(IDictionary stateSaver)
       at Microsoft.Crm.Setup.Common.ComposedInstaller.Install(IDictionary stateSaver)
       at Microsoft.Crm.Setup.Server.ServerSetup.Upgrade(IDictionary data)
       at Microsoft.Crm.Setup.Server.ServerSetup.Run()
    18:35:15|   Info| Microsoft Dynamics CRM Server upgrade Failed.
    18:35:15|   Info| Microsoft Dynamics CRM Server Setup did not complete successfully. 

    Action Microsoft.Crm.Setup.Server.MsiInstallServerAction failed.
    This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package


    Notes: 
    -I am using the same user I was using in the first try.
    -The CRM installer is in a local folder, C:\CRM 4.


    Help!!!!!

    Friday, February 5, 2010 12:20 PM

Answers

All replies

  • Did you choose at the beginning Update Installation Files ?


    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    • Marked as answer by Sebas2012 Friday, February 5, 2010 2:17 PM
    • Unmarked as answer by Sebas2012 Friday, February 5, 2010 2:17 PM
    • Marked as answer by Sebas2012 Friday, February 5, 2010 2:18 PM
    Friday, February 5, 2010 2:09 PM
  • Yes, I have, but now I have tried without Update the Installation Files and worked fine.
    Thanks a Lot!
    Friday, February 5, 2010 2:18 PM
  • You welcome
    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    Friday, February 5, 2010 2:22 PM
  • I'm getting this error too. I'm using SQL Server 2008 R2 so not updating the installation files is not an option since support for SQL Server 2008 R2 was introduced in Update Rollup 7.

    Rather than using my Technet installation media, perhaps I'll try downloading the latest installer from Microsoft Downloads. I think that has UR10 slipstreamed into the installer.


    Neil Benson, CRM Addict and MVP at Customery Ltd. You can reach me on LinkedIn or Twitter. Join over 10,000 other CRM professionals on the Microsoft Dynamics CRM group on LinkedIn.

    Wednesday, December 15, 2010 4:04 PM
    Moderator
  • Hi.. I am upgrading my CRM 1.2 to CRM 3.0. I'm using Windows Server 2000 SP4 and SQL Server 2000 SP4. It is installed on VM. But the upgrade was fail because off this error : 14:06:04| Info| Win32Exception: 1603 14:06:04| Error| HResult=80004005 Install exception.System.Exception: Action Microsoft.Crm.Setup.Server.MsiInstallServerAction failed. ---> System.ComponentModel.Win32Exception: Fatal error during installation at Microsoft.Crm.Setup.Common.Utility.MsiUtility.InstallProduct(String packagePath, String commandLine) at Microsoft.Crm.Setup.Server.MsiInstallServerAction.Do(IDictionary parameters) at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo) --- End of inner exception stack trace --- at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo) at Microsoft.Crm.Setup.Common.Installer.Install(IDictionary stateSaver) at Microsoft.Crm.Setup.Common.ComposedInstaller.InternalInstall(IDictionary stateSaver) at Microsoft.Crm.Setup.Common.ComposedInstaller.Install(IDictionary stateSaver) at Microsoft.Crm.Setup.Server.ServerSetup.Upgrade(IDictionary data) at Microsoft.Crm.Setup.Server.ServerSetup.Run() 14:06:04| Info| Microsoft CRM 3.0 Server Setup Failed. 14:06:04| Info| Microsoft CRM 3.0 Server Setup Setup did not complete successfully. Action Microsoft.Crm.Setup.Server.MsiInstallServerAction failed. Fatal error during installation Could you please help me, what should I do to solve this error. Thanks for your kind attention. Best Regards, Henni I
    Wednesday, December 29, 2010 8:25 AM
  • Henni, you have added your post about CRM 1.2 to 3.0 upgrade to an answered question about upgrading CRM 3.0 to 4.0. I would advise you to open a new post since your question is completely different.

    Secondly, CRM 3.0 was released in 2005 and most customers upgraded a long time ago. Very few people have a CRM 1.2 or CRM 3.0 test environment available or recent knowledge to help resolve your issue. You may wish to consider contacting Microsoft for direct support: http://crm.dynamics.com/support/supportoptions.aspx. Alternatively, you might find it easier to export your data from CRM 1.2 and import it into a new CRM 2011 system.

    Regards, Neil


    Neil Benson, CRM Addict and MVP at Customery Ltd. You can reach me on LinkedIn or Twitter. Join over 10,000 other CRM professionals on the Microsoft Dynamics CRM group on LinkedIn.

    Wednesday, December 29, 2010 8:33 AM
    Moderator
  • Thanks for your suggestion.

     

    Best Regards,

     

    Henni I

    Thursday, December 30, 2010 1:47 AM