I bought my laptop in February with windows vista preinstalled. Then after 30 days my compter wouldn't work because it never accepted my product key. So I reinstalled windows vista premium and yet again product key invalid even though I could validate it. I've called the automated phone system three times and still cannot activate. I know this forum is suppose to be for validation problems but I cannot find any information about the problem I am encountering except for here and Windows Support doesn't help because they want me to pay.
The diagnostic tool comes up with this
Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: 0x1
Windows Product Key: *****-*****-VKF8X-9JC6P-P2WJF
Windows Product Key Hash: AzI17LpR+8IWCcZ05V0N5SwKq7s=
Windows Product ID: 89578-OEM-7214984-42698
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: 1549d280-8c17-4f88-a172-00cb1088737c
Is Admin: No
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.5.723.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3178-80070002
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>1549d280-8c17-4f88-a172-00cb1088737c</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-P2WJF</PKey><PID>89578-OEM-7214984-42698</PID><PIDType>8</PIDType><SID>S-1-5-21-3677029761-3137796326-2332288846</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5100 </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V2.70</Version><SMBIOSVersion major="2" minor="4"/><Date>20061207000000.000000+000</Date></BIOS><HWID>E1323507018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
