Product Key Invalid RRS feed

  • Question

  • I bought my laptop in February with windows vista preinstalled. Then after 30 days my compter wouldn't work because it never accepted my product key. So I reinstalled windows vista premium and yet again product key invalid even though I could validate it. I've called the automated phone system three times and still cannot activate. I know this forum is suppose to be for validation problems but I cannot find any information about the problem I am encountering except for here and Windows Support doesn't help because they want me to pay.


    The diagnostic tool comes up with this

    Diagnostic Report (1.7.0012.0):
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-VKF8X-9JC6P-P2WJF
    Windows Product Key Hash: AzI17LpR+8IWCcZ05V0N5SwKq7s=
    Windows Product ID: 89578-OEM-7214984-42698
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: 1549d280-8c17-4f88-a172-00cb1088737c
    Is Admin: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>1549d280-8c17-4f88-a172-00cb1088737c</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-P2WJF</PKey><PID>89578-OEM-7214984-42698</PID><PIDType>8</PIDType><SID>S-1-5-21-3677029761-3137796326-2332288846</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5100     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V2.70</Version><SMBIOSVersion major="2" minor="4"/><Date>20061207000000.000000+000</Date></BIOS><HWID>E1323507018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 


    Thursday, April 5, 2007 1:18 AM


  • Hmm... have you tried contacting your OEM?  They should be providing you support for this issue.  I would be disheartened if you they didn't have a free 90 day support period.  I know MS has one, but I'm guessing they'll tell you to call your OEM if you contact them since the OEM is on the hook for your support.
    Thursday, April 5, 2007 5:03 PM