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My copy of windows 7 home premium keeps telling me I can't activate - please help RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-924HR-J6BP4-FMM6K
    Windows Product Key Hash: dzbRwQtji+MCLfBJzMEiu9Qz+dI=
    Windows Product ID: 00359-OEM-8703055-98412
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {5A402D1B-8EB0-4C87-ABF0-5DACECDB5001}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5A402D1B-8EB0-4C87-ABF0-5DACECDB5001}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FMM6K</PKey><PID>00359-OEM-8703055-98412</PID><PIDType>3</PIDType><SID>S-1-5-21-3984739655-230690530-3495400171</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-CR353_Q</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R2101Q0</Version><SMBIOSVersion major="2" minor="4"/><Date>20080602000000.000000+000</Date></BIOS><HWID>94B83607018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5D65FE14D58F586</Val><Hash>BAoDbPc0n8rFHidSDI0n88MWyd0=</Hash><Pid>89388-707-0270147-65625</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-030-598412-02-3081-7600.0000-1382010
    Installation ID: 001231562016124104837033252252004004236894005892179430
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FMM6K
    License Status: Initial grace period
    Time remaining: 36900 minute(s) (25 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 18/05/2010 2:42:49 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEAeqiYtyzXGgT8kNjWlKvWOc/ycsVOVUbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC Sony VAIO
      FACP Sony VAIO
      HPET Sony VAIO
      BOOT Sony VAIO
      MCFG Sony VAIO
      APIC Sony VAIO
      SLIC Sony VAIO
      SSDT Sony VAIO
      SSDT Sony VAIO
      SSDT Sony VAIO
      SSDT Sony VAIO
      SSDT Sony VAIO


    Tuesday, May 18, 2010 4:47 AM

Answers

  • slui 4  will bring up the  phone activation and go from there type it in search for program and files box and try it this way OEM System Builder only can online one time and phone in the rest of the time
    Tuesday, May 18, 2010 5:17 AM
  • (translation of bertmace's excellent response)
    If you type
    SLUI.EXE 4
    into the Search box and hit Enter, you'll get an option to activate by
    phone - take that
     
    System Builder installations require activation by telephone after the first
    one, as they are not tied to the motherboard in the same way as the 'normal
    SLP' installations used by OEM's.
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     
    Tuesday, May 18, 2010 6:01 AM
    Moderator

All replies

  • slui 4  will bring up the  phone activation and go from there type it in search for program and files box and try it this way OEM System Builder only can online one time and phone in the rest of the time
    Tuesday, May 18, 2010 5:17 AM
  • (translation of bertmace's excellent response)
    If you type
    SLUI.EXE 4
    into the Search box and hit Enter, you'll get an option to activate by
    phone - take that
     
    System Builder installations require activation by telephone after the first
    one, as they are not tied to the motherboard in the same way as the 'normal
    SLP' installations used by OEM's.
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     
    Tuesday, May 18, 2010 6:01 AM
    Moderator
  • Hello Emberangel,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Pid>89388-707-0270147-65625</Pid><PidType>14</PidType
    The product ID and product ID type indicate that your installation of Office Enterprise 2007 is a Volume Licensing installation.
    Normally a Volume Licensing installation would be expected if the computer was part of larger businesss, educational, or governmental computer network, and such organization has a current Volume Licesning Agreement with Microsoft for the use of such software.
    On the other hand, if you are an individual consumer and this is your personal computer, and you purchased the installed Office thinking it was a genuine Office license to be sold to an individual consumer such as yourself, or perhaps purchased the computer second-hand from a previous owner who installed Office Enterprise 2007, then it's possible that you are the victim of software piracy or counterfeiting.
    Please post in the Office section of this forum http://social.microsoft.com/Forums/en-US/genuineoffice/threads?page=1 if you need further clarification or assistance regarding the possibility of having pirated or counterfeit Office Enterprise 2007.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, May 18, 2010 3:53 PM