I attempted to download SP2 for Windows XP Professional, and I receive the message "The expected version of the product was not found on your system." I installed all windows updates turned of my anti-spyware software, but still a no go. This is the info from the diagnostic. Any help is appreciated, as I've hit a dead end.
Diagnostic Report (1.7.0069.0):
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WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-6GYPF-7F69P-J48DG
Windows Product Key Hash: DJsRdb8xe6b34rSkRYz7cHqUFho=
Windows Product ID: 55274-007-4736267-22312
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010100.0.0.pro
CSVLK Server: N/A
CSVLK PID: N/A
ID: {F119A99B-8F3F-4564-8FC7-5DD267AE172E}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.18.7
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.7
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Data-->
Office Status: 102
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1_E2AD56EA-337-8009_E2AD56EA-338-2f0d_16E0B333-89-80004005_B4D0AA8B-888-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Allowed
Download unsigned ActiveX controls: Allowed
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Allowed
Allow scripting of Internet Explorer Webbrowser control:
Active scripting:
Script ActiveX controls marked as safe for scripting:
File Scan Data-->
File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.114]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F119A99B-8F3F-4564-8FC7-5DD267AE172E}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J48DG</PKey><PID>55274-007-4736267-22312</PID><PIDType>5</PIDType><SID>S-1-5-21-1894143579-2141934605-1641472354</SID><SYSTEM><Manufacturer>Hewlett-Packard </Manufacturer><Model>Presario 2500 (DS549U) </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>KF_KH.F.19</Version><SMBIOSVersion major="2" minor="3"/><Date>20031205******.******+***</Date></BIOS><HWID>314A3907018400C2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>102</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>5A8CDD316E6D1A6</Val><Hash>KvKDQnZChr9BZZYkeYPoC9vdEgM=</Hash><Pid>70141-OEM-5621185-31778</Pid><PidType>13</PidType></Product></Products></Office></Software></GenuineResults>
