I am on the free trail for windows live care, and for the past month I have received a message to update and to go to windows live care center and update the items listed. Well, everytime I do, nothings seems to work. I should have a green 1-care circle in my status bar... ( i think I'm saying that right) located in the bottom right corner on the screen, but mine is yellow. The readings I recieve back for Windows live care is an unsuccessful 18 updates. What is the problem, and I can't find a number to call.