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windows not genuine

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hello

I have had my laptop for 2 years, all of a sudden I am getting the activation prompt, my copy of windows is genuine as I purchased the laptop from a manufacturer, I ran the tool you kinly provided and below is the report, this is driving me nuts, hopefully I can get an answer here.

thanks.

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Status: Invalid License

Validation Code: 50

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-WRM6D-3RPXT-2V7GR

Windows Product Key Hash: 4LO/4hv3KjBdeK/bB8H9JqmXuLo=

Windows Product ID: 89578-OEM-7332157-00078

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.0.6002.2.00010300.2.0.003

ID: {44E79F47-99A6-410B-B0E2-FA3909A3550D}(1)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows Vista (TM) Home Premium

Architecture: 0x00000000

Build lab: 6002.vistasp2_gdr.100608-0458

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: 6.0.6002.16398

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 101 Not Activated

Microsoft Office Home and Student 2007 - 101 Not Activated

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Users\billy\AppData\Local\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{44E79F47-99A6-410B-B0E2-FA3909A3550D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2V7GR</PKey><PID>89578-OEM-7332157-00078</PID><PIDType>2</PIDType><SID>S-1-5-21-4285543333-3374698023-40794709</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>AMILO Li3910</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>1.11</Version><SMBIOSVersion major="2" minor="5"/><Date>20100111000000.000000+000</Date></BIOS><HWID>0A323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC </OEMID><OEMTableID>PC </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5027E2887E1DF0E</Val><Hash>0qyofQXK2D9SvymhVvzeJjJ74JI=</Hash><Pid>81602-903-9512452-68732</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.0.6002.18005

Name: Windows(TM) Vista, HomePremium edition

Description: Windows Operating System - Vista, OEM_SLP channel

Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 89578-00146-321-500078-02-2057-6002.0000-2842010

Installation ID: 003601902490177942010440440716733345870643752155360446

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

Partial Product Key: 2V7GR

License Status: Notification

Notification Reason: 0xC004F02A.

Windows Activation Technologies-->

N/A

HWID Data-->

HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEAeqjgu+5bTjH+k4wDvIXy9HB2jGqsVmWdKoU=

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: no, invalid Windows marker

Windows marker version: N/A

OEMID and OEMTableID Consistent: N/A

BIOS Information:

  ACPI Table Name OEMID Value OEMTableID Value

  APIC QCI EF9

  FACP QCI EF9

  HPET QCI EF9

  BOOT QCI EF9

  MCFG QCI EF9

  TCPA QCI EF9

  SLIC FSC PC

  SSDT PmRef CpuPm

  SSDT PmRef CpuPm

  SSDT PmRef CpuPm

further to above I tried to activate again after finding my serial key and it comes up with an error, unable to activate?

Monday, October 11, 2010 6:22 PM

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I have had my laptop for 2 years, all of a sudden I am getting the activation prompt, my copy of windows is genuine as I purchased the laptop from a manufacturer, I ran the tool you kinly provided and below is the report, this is driving me nuts, hopefully I can get an answer here.

thanks.

Windows Product Key: *****-*****-WRM6D-3RPXT-2V7GR

Windows Product ID: 89578-OEM-7332157-00078

Windows Product ID Type: 2

Windows License Type: OEM SLP

BIOS><Manufacturer>Phoenix</Manufacturer><Version>1.11</Version><SMBIOSVersion major="2" minor="5"/><Date>20100111000000.000000+000
BIOS valid for OA 2.0: no, invalid Windows marker

Did you just upgrade the bios on the computer? You said you have used it for 2 years yet you show a bios date from Phoenix of 2010-01-11 or January 11, 2010 which would not be possible if you have used it two years.

If ia bios upgrade did occur you need to contact FUJITSU SIEMENS and find out why their bios upgrade did not have the proper markers to activate the OEM SLP version of their supplied operating system.

The following was posted previously by Darin Smith MS (MSFT) and can probably answer the issue better than I could:

"Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

B)   COA SLP: This is the Product key that you see on the sticker on the side (or bottom or sometimes in a laptop's battery compartment) of your computer. It is a valid product key, but should only be used in limited situations (such as this case when the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone.

(Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer If you have lost or can not read the COA sticker, please see support doc KB811224 "How to identify, locate, and replace a product key" http://support.microsoft.com/kb/811224)

   Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

To fix the issue, you will need to change out the OEM SLP key with the COA SLP key. The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

Alternate steps to change the product key

1)    Click the Start button

2)    Type: slui.exe 3 and hit the Enter key

3)    Type in the Product key from the sticker on your computer

4)    Click the Next button.

5)    You will be asked if want to Activate, click ok

6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

7)    Click the Start button

8)    Type: slui.exe 4 and hit the Enter key

9)    Select your location in the drop down menu and click the Next button

10) The next screen provides the number to call to Activate by Phone

NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

Thank you,"
- Marked as answer by Darin Smith MS Wednesday, October 13, 2010 8:53 PM
Monday, October 11, 2010 8:52 PM

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I have had my laptop for 2 years, all of a sudden I am getting the activation prompt, my copy of windows is genuine as I purchased the laptop from a manufacturer, I ran the tool you kinly provided and below is the report, this is driving me nuts, hopefully I can get an answer here.

thanks.

Windows Product Key: *****-*****-WRM6D-3RPXT-2V7GR

Windows Product ID: 89578-OEM-7332157-00078

Windows Product ID Type: 2

Windows License Type: OEM SLP

BIOS><Manufacturer>Phoenix</Manufacturer><Version>1.11</Version><SMBIOSVersion major="2" minor="5"/><Date>20100111000000.000000+000
BIOS valid for OA 2.0: no, invalid Windows marker

Did you just upgrade the bios on the computer? You said you have used it for 2 years yet you show a bios date from Phoenix of 2010-01-11 or January 11, 2010 which would not be possible if you have used it two years.

If ia bios upgrade did occur you need to contact FUJITSU SIEMENS and find out why their bios upgrade did not have the proper markers to activate the OEM SLP version of their supplied operating system.

The following was posted previously by Darin Smith MS (MSFT) and can probably answer the issue better than I could:

"Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

B)   COA SLP: This is the Product key that you see on the sticker on the side (or bottom or sometimes in a laptop's battery compartment) of your computer. It is a valid product key, but should only be used in limited situations (such as this case when the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone.

(Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer If you have lost or can not read the COA sticker, please see support doc KB811224 "How to identify, locate, and replace a product key" http://support.microsoft.com/kb/811224)

   Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

To fix the issue, you will need to change out the OEM SLP key with the COA SLP key. The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

Alternate steps to change the product key

1)    Click the Start button

2)    Type: slui.exe 3 and hit the Enter key

3)    Type in the Product key from the sticker on your computer

4)    Click the Next button.

5)    You will be asked if want to Activate, click ok

6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

7)    Click the Start button

8)    Type: slui.exe 4 and hit the Enter key

9)    Select your location in the drop down menu and click the Next button

10) The next screen provides the number to call to Activate by Phone

NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

Thank you,"
- Marked as answer by Darin Smith MS Wednesday, October 13, 2010 8:53 PM
Monday, October 11, 2010 8:52 PM
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hi yes I did update the bios? is this what is causing this? and if so what is the solution please? and thanks for your first reply..

Monday, October 11, 2010 9:08 PM
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"william1960" wrote in message news:6caf4308-4046-4287-9580-68c7da6472ed@communitybridge.codeplex .com...
hi yes I did update the bios? is this what is causing this? and if so what is the solution please? and thanks for your first reply..

You can try to follow the instructions in the remainder of the post about entering the 25 character product key from the case. If this works then you are home free and don't have to worry about FS.

Where did you get the bios update? If from Phoenix directly or from a third party supplier then you need to revert the bios to previous state and get a proper one from FUJITSU SIEMENS (FS). If FS supplied the bios you need to contact their technical support people to obtain a proper bios that will activate your Vista install.

Again, if you ever upgraded the operating system to a newer version, like from XP to Vista, you won't be able to use the key on the computer's case.

Monday, October 11, 2010 9:27 PM
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HI THANKS, I DID GET THE BIOS UPDATE FROM THE FUJITSU SITE, THE PROBLEM IS MY STICKER IS UNREADABLE ON THE BOTTOM OF MY LAPTOP, IS THERE ANOTHER WAY I CAN GET THE OTHER KEY NEEDED, I ALREADY HAVE THE SERIAL NUMBER ,I HAVE CONTACTED FIJITSU BUT THEY ARE BEING VERY UNHELPFUL AS THE WARRANTY HAS RAN OUT.

Monday, October 11, 2010 9:31 PM
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"william1960" wrote in message news:45bfb87e-5702-45f1-a8b4-1ef1cde9ae39...
HI THANKS, I DID GET THE BIOS UPDATE FROM THE FUJITSU SITE, THE PROBLEM IS MY STICKER IS UNREADABLE ON THE BOTTOM OF MY LAPTOP, IS THERE ANOTHER WAY I CAN GET THE OTHER KEY NEEDED, I ALREADY HAVE THE SERIAL NUMBER ,I HAVE CONTACTED FIJITSU BUT THEY ARE BEING VERY UNHELPFUL AS THE WARRANTY HAS RAN OUT.

You can try another release of the BIOS from the Fujitsu site - hopefully one of them will contain the proper bits for your current key to work properly.

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Monday, October 11, 2010 9:53 PM

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hi folks, for some weird reason?? the activate now message has gone, from today it has not said windows isnt genuine? please dont ask me how I am as much puzzled as anyone, but it seems to have gone, fijitsu said that it would not make an iota of a difference updating the bios as this would not affect the windows status.?

Thank you all very much for the help you provided, without you guys our lives would be unbearable when it comes to these issues :)

Wednesday, October 13, 2010 9:54 PM

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windows not genuine

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