Genuine software error...help? RRS feed

  • Question

  • Well, simply put, the issue is that the "you are not running genuine Microsoft software" error comes up when I know I am. Or at least was. 
    The cause is most likely a winsock update I did. To begin with, my internet was constantly disconnecting and connecting form the router and it was quite frustrating, so I searched some ways to fix that on Google, and one forum had a winsock update exe file to download to fix it. In retrospect, that was probably quite stupid, but I saved and ran it. It prompted me to restart afterwards and that's when the "genuine Microsoft software" popup began to show and my background was black. 
    I tried the 'resolve now' option, to no avail. 
    I found my Microsoft key and it is xxxxx-xxxxx-3R89F-D2KXW-VPK3J.
    I tried system restore, but, nothing changed.
    I also just did the MGA diagnostic tool and this is what I got:

    Diagnostic Report (1.9.0011.0):
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23629
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {D68C9DEB-F6B5-45AA-8BB7-BDA2548F7B50}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Documents and Settings\Admin\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D68C9DEB-F6B5-45AA-8BB7-BDA2548F7B50}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23629</PID><PIDType>1</PIDType><SID>S-1-5-21-1409082233-920026266-1202660629</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>23736YU</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1RETDIWW (3.14 )</Version><SMBIOSVersion major="2" minor="33"/><Date>20050120000000.000000+000</Date></BIOS><HWID>8C563407018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Canada Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version=""/><File Name="WgaLogon.dll" Version=""/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Licensing Data-->

    HWID Data-->

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 142F6:IBM|EDE6:Semp Toshiba Informatica Ltda|EDE6:TOSHIBA CORPORATION
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->

    • Edited by Darin Smith MS Tuesday, July 28, 2009 4:47 PM don't post product Keys (even ones already leaked)
    Tuesday, July 28, 2009 6:49 AM


  • Hello hypnotiq88,


    Right now, your IBM computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now geographically blocked Volume Licensing Key (VLK) (Line 2).  VLKs are geographically blocked (blocked when used outside of the geographic region agreed to by Microsoft and the original keyholder) by Microsoft in cooperation with the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    The particular Product Key you are using, which ends in 3R89F-D2KXW-VPK3J, is a widely pirated key, and it looks like it recently had a geographically block put on it to try to curb its use, which probably explains why it was showing as Genuine up until recently.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therfore cannot be used as the primary or base license for a computer.

    Quite often this situation is the result of untrained computer repair personnel at shops using downloaded copies of XP Pro to repair computers that never came with XP Pro.  If you have ever taken your computer to a repair shop, or if a well-meaning friend ever helped you fix the computer, then this is the likely source of the problem.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Your IBM computer did NOT come brand new from IBM with this installation of XP Pro using the Volume Licensing Key.  If you look on the computer you will see a Certificate of Authenticity (CoA) that tells you what version and edition of Windows came with the computer.  If the CoA says that XP Pro came with the computer, then you may be able to use the Product Key Updater Utility http://go.microsoft.com/fwlink/?linkid=45668 to "genuine-ize" the XP Pro installation now on the computer.  If your IBM computer came with XP Home or Media Center Edition, the Key Updater will not work.

    So if the CoA is NOT for XP Pro, the best course of action right now is to acquire a set of Recovery CDs from IBM, then backup and offload your data for safekeeping, then use the Recovery CDs to cleanly install the right XP onto your computer.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, July 28, 2009 4:02 PM