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Subscription Renewal RRS feed

  • Question

  • I'm getting an "At Risk" message from OneCare saying that my subscription has expired (even though the OneCare window says it's good until 4/27/2009!). When I go to renew it online, it tells me that the is no account information and to "try again later" ... what's up with that?
    Tuesday, June 17, 2008 11:13 AM

Answers

  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Tuesday, June 17, 2008 5:24 PM
    Moderator