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missing control panel, and can not validate my copy of vista RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {77F4D7D8-8D71-432E-8F3E-56E7A330E368}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Sargisson\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{77F4D7D8-8D71-432E-8F3E-56E7A330E368}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-3184346778-380610952-3069833314</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A215</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.20   </Version><SMBIOSVersion major="2" minor="4"/><Date>20071022000000.000000+000</Date></BIOS><HWID>CB303507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5706B9BF6204282</Val><Hash>4GIex7l9qaf4fI/YstwUZ7ENQ5Y=</Hash><Pid>81602-321-8723393-68837</Pid><PidType>10</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAEABwABAAEAAQABAAAABAABAAEAJJSik0aeenis766EvtEQmriRkKZyePL08vRscx4FeGSsVnjReKo=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV    APIC 
      FACP   ATI     Herring
      HPET   PTLTD   HPETTBL
      MCFG   TOSINV    MCFG 
      SSDT   PTLTD   POWERNOW
      SLIC   TOSINV  TOSINV00


    In addition to above, I got this when I tried to copy it:

    "failed to creat output files, hr = 0x8007000d please contact support"

    I tried the following:

    1) Launch services.msc from a run command 
    2) Find the SL UInotify service & stop it 
    3) Find the Software Licensing service & stop it 
    4) Restart both services, starting with Software Licensing 
    5) Give it a try now

    and now Microsoft is saying I have an invalid version of Windows.

     

    Friday, July 2, 2010 7:21 PM

Answers

  • The reason for the 'Not Genuine' notice is that the Software Licensing service is not running. - everything else appears to be OK.

    This service will stop running as soon as it detects a fault with the licensing parts of Vista. Usually, we get an indication of teh reason in the MGADiag report - but in this case I can see nothing.

    This could mean that the problem is due to malware - or simply a minor fault in the Licensing data.

    I'm reluctant to ask you to reset the Licensing store until we've estalished that the system is malware-free - please tehrefore, run a full system scan using your AV, with updated definitions. Also download, install, update and run Malwarebyte Anti-Malware (www.malwarebytes.org) and see what it finds, then attempt to start the Software Licensing service again - make a note of any error messages you get.

    Then try to Validate Windows at http://www.microsoft.com/genuine  - again, make a note of the EXACT error messages (if any).

    The run MGADiag again, and post the results back here.

    HTH


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, July 3, 2010 7:03 AM
    Moderator

All replies

  • The reason for the 'Not Genuine' notice is that the Software Licensing service is not running. - everything else appears to be OK.

    This service will stop running as soon as it detects a fault with the licensing parts of Vista. Usually, we get an indication of teh reason in the MGADiag report - but in this case I can see nothing.

    This could mean that the problem is due to malware - or simply a minor fault in the Licensing data.

    I'm reluctant to ask you to reset the Licensing store until we've estalished that the system is malware-free - please tehrefore, run a full system scan using your AV, with updated definitions. Also download, install, update and run Malwarebyte Anti-Malware (www.malwarebytes.org) and see what it finds, then attempt to start the Software Licensing service again - make a note of any error messages you get.

    Then try to Validate Windows at http://www.microsoft.com/genuine  - again, make a note of the EXACT error messages (if any).

    The run MGADiag again, and post the results back here.

    HTH


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, July 3, 2010 7:03 AM
    Moderator
  • No reply from Original Poster.

    Noel's post is assumed to have resolved the issue.


    Darin MS
    Thursday, July 8, 2010 9:08 PM