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Non-Genuine issue with Office Pro 2003 RRS feed

  • Question

  • I had purchased the Microsoft Office Pro 2003 for Students and Teachers through University's bookstore
    while in college in 2005 and used it w/o any problems untill 2 weeks ago.  I have read the similar question
    "Office 2003 can't validate after 2 years of validation" and followed every suggested steps but it still not
    validated.  All office programs are activated if I cheked the Help of each programs.  I have pasted the diagnostic results below.

    Please help me on this and I would appreciated very much.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {7606FB80-68AB-4139-8D98-D08E171F4F0E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7606FB80-68AB-4139-8D98-D08E171F4F0E}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2874139335-3244354762-1598028259</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 9300                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20050919000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>70913807018400E2</HWID><UserLCID>0412</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Inspiron I9300</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57607</Pid><PidType>14</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>A5CC45442208DD6</Val><Hash>cYkLNQtmSXXMkLSEXiEmKgmOtkA=</Hash><Pid>70145-747-9889125-57110</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 183DF:Dell Inc|183DF:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Saturday, December 26, 2009 3:17 AM

Answers

  • Hello dgyoon,

    Here is a snippet of your latest mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Your current installation of a retail license for Office Professional Edition 2003 is reporting as Genuine. :-)

    The problem you are experiencing is that there is a left-over or remnant of the previous nongenuine installation of Office that has to be cleared out in order for your new genuine Office installation to be recognized as such.

    From the nongenuine notice that you are seeing, please click on the "Learn More Online" link to go to an informational Microsoft web page.  When visiting this web page, in the background the Office Genuine Advantage Notification Utility rechecks your Office licensing status and may be able to correct the problem.  Stay on this page for about a minute, then restart the computer.  After restart, keeping all Office programs closed for the moment, please visit www.microsoft.com/genuine and click on Validate Office.  Office should validate normally.  If so, open several Office programs to verify that you are no longer seeing nongenuine notices.  If no notices, the problem has been corrected.

    If nongenuine notices continue, please restart the computer.  Keeping Office programs closed, visit this Microsoft KB article and run the MS FixIt in Method 2:  http://support.microsoft.com/kb/903275

    After it completes, open Word 2003 and you should be prompted to activate Office online normally.  Do the online activation, close office, then restart.  After restart, keeping all Office programs closed for the moment, please visit www.microsoft.com/genuine and click on Validate Office.  Office should validate normally.  If so, open several Office programs to verify that you are no longer seeing nongenuine notices.  If no notices, the problem has been corrected.

    Please post back to let us know how you are doing.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, December 31, 2009 11:24 PM
    Thursday, December 31, 2009 2:47 AM

All replies

  • Hello dgyoon,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    The report is telling us that you have two installations of Office Professional 2003.  There is a nongenuine volume licensing installation that is the cause of the nongenuine notices, and there is also a not-yet-activated installation of a retail license for Office Professional 2003.

    Uninstalling the nongenuine Office and then activating and validating the Genuine Office will correct your problem.

    Please post back to let us know how you are doing.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, December 26, 2009 4:22 PM
  • Dear Dan,

    Thanks a lot for your quick reply and insights on my problem.

    Your insights bring my attention on something happened a month ago.

    I used have two notebook PCs.  At first I installed the Office 2003 on my first PC in 2004,
    3 years later my first PC was getting very sluggish and I purchased second notebook (2007)
    then installed the Office on 2nd PC.  Since then I have seldom used the Office on my 1st PC.
    All my Office work had done on my second PC but I always had updated the Office on both
    PCs in case of problem and no non-genuine issue on both PCs untill about 2 weeks ago. 

    About 4 weeks ago, my 1st PC crashed (not by using the Office but after using Windows Disk
    Cleaning utility) and unable to boot it. And about 2 weeks later I noticed the "non-genuine" window
    popped up every time I open any of the Office programs on my 2nd PC.

    Dan, do you think my 1st PC crash has to do with the non-genuine issue?

    Would you advise your insight on this and what is my option to clear the issue on my 2nd PC.
    I am out of work and can't afford another Office and happy with Office 2003. 
    But I decided to trash my 1st PC because it is too old (7yrs) with XP home edition. 

    Appreciated your advise,

    David
    Saturday, December 26, 2009 9:33 PM
  • Hello dgyoon,

    The crash has nothing to do with the current nongenuine issue.

    Your Dell Inspiron 9300 laptop computer has two installations of Office, one that is nongenuine and one that is probably genuine but we can't say for sure until it is activated.

    Here's what to do:

    1.  From the Add or Remove Programs Applet of Control Panel, uninstall the nongenuine installation of Office Professional 2003.  If you see two installations of Office listed, and they are both listed as the same program (Office Professional 2003), then unfortunately I know of no way to tell the difference between them by looking at the Add or Remove Programs list, so if this is the case there is a possibility that you may uninstall the wrong one.  Please be sure that you have the Office installation discs for the genuine office (Office pro Student and Teaher 2003) handy beforehand, just in case.

    2.  Once the nongenuine installaltion of Office is uninstalled, restart the computer twice then open up an Office program from the remaining installation of Office such as Word 2003.  At this point you should be presented with the Activation Wizard, and if so, activate Office normally.  Restart once more.

    3.  After restart, keep Office programs closed for the moment, visit www.microsoft.com.genuine and click on the Validate Office button.  Office should validate normally.

    4.  Now, open up several Office programs, checking to see if you continue to receive nonegenuine notices.  If not, then you have successfully removed the nongenuine Office, activated your Genuine Office, and validated it, too.

    5.  If you continue to see nongenuine notices, there are remanants of the previous nongenuine installation of Office that are causing the notices, so we'll have to clean them out.  Please post back for further instructions on how to do this.  When you post back, include a fresh mgadiag report.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, December 29, 2009 3:00 PM
  • Hi Dan,

    As you wrote, there were two Office installations on my Dell Inspiron 9300 HDD.
    (It is mytery for me, I don't recall I ever installed it twice. Also fyi, one installation file size was 377MB, last used on 2006-03-04
     and 2nd installation file size was 148MB, last used on 2009-02-16 and same Office version no. 11.0.8173 on both)

    As you recommended, I had unistalled the both version from Add/Remove Programs in Control Panel and reinstalled the Office
    2003 with my original Office installation disk, then activated it with a Microsoft activation personal over the telephone and then
    updated the Office with all necessary updates by Windows Update.

    Very disappointedly, the message "This copy of Microsoft Office is not genuine." was show up on screen when I opened the Word
    Excel. Like you suggested, are there remnants of the previous installation?

    I pasted the fresh mgadiag report below as you instructed. 
    Please guide me for further instructions on how to correct this error.

    Thanks David

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {7606FB80-68AB-4139-8D98-D08E171F4F0E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7606FB80-68AB-4139-8D98-D08E171F4F0E}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2874139335-3244354762-1598028259</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 9300                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20050919000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>70053D07018400E2</HWID><UserLCID>0412</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Inspiron I9300</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>A5CC45442208DD6</Val><Hash>cYkLNQtmSXXMkLSEXiEmKgmOtkA=</Hash><Pid>70145-747-9889125-57409</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 183DF:Dell Inc|183DF:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, December 30, 2009 10:02 PM
  • Hello dgyoon,

    Here is a snippet of your latest mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Your current installation of a retail license for Office Professional Edition 2003 is reporting as Genuine. :-)

    The problem you are experiencing is that there is a left-over or remnant of the previous nongenuine installation of Office that has to be cleared out in order for your new genuine Office installation to be recognized as such.

    From the nongenuine notice that you are seeing, please click on the "Learn More Online" link to go to an informational Microsoft web page.  When visiting this web page, in the background the Office Genuine Advantage Notification Utility rechecks your Office licensing status and may be able to correct the problem.  Stay on this page for about a minute, then restart the computer.  After restart, keeping all Office programs closed for the moment, please visit www.microsoft.com/genuine and click on Validate Office.  Office should validate normally.  If so, open several Office programs to verify that you are no longer seeing nongenuine notices.  If no notices, the problem has been corrected.

    If nongenuine notices continue, please restart the computer.  Keeping Office programs closed, visit this Microsoft KB article and run the MS FixIt in Method 2:  http://support.microsoft.com/kb/903275

    After it completes, open Word 2003 and you should be prompted to activate Office online normally.  Do the online activation, close office, then restart.  After restart, keeping all Office programs closed for the moment, please visit www.microsoft.com/genuine and click on Validate Office.  Office should validate normally.  If so, open several Office programs to verify that you are no longer seeing nongenuine notices.  If no notices, the problem has been corrected.

    Please post back to let us know how you are doing.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, December 31, 2009 11:24 PM
    Thursday, December 31, 2009 2:47 AM
  • Hello Dan,

    You are a great professional!  I really appreciate your expertises and patience with me.

    As you pointed, your last advise took care of the non-genuine issue of the Office 2003.

    Thanks again and

    Wishing you a happy and a wonderful New Year 2010!

    David
    Thursday, December 31, 2009 2:19 PM