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Microsoft Office 2003 not genuine?

Question
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Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: N/A
Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
Windows Product ID: 76487-OEM-2211906-00102
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {2FD34D23-0472-4B2A-8114-432C9EC2B9A6}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A
Version: N/AWGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-230-1Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2FD34D23-0472-4B2A-8114-432C9EC2B9A6}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1562394498-3720969844-236091841</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1500 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="4"/><Date>20070802000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>4E37342F0184607A</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Vostro 1500</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57698</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>Licensing Data-->
N/AWindows Activation Technologies-->
N/AHWID Data-->
N/AOEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 175A9:Dell Inc|175A9:Microsoft Corporation
Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell SystemOEM Activation 2.0 Data-->
N/APLEASE HELP ME DAN IF YOU'RE LISTENING!
Blue Wren
Wednesday, March 31, 2010 7:38 AM
Answers
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Hello Blue Wren,
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-230-1The report says you have a Blocked VLK, which means that (a) your Dell Vostro 1500 computer has a Volume Licensing edition of Office Professional Edition 2003 installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it. A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement. (Note that such use does NOT allow the resale of such VLKs.) However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.
If your use of this Volume Licensing edition of Office Professional Edition 2003 is in association with an organization that has a Volume Licensing Agreement, then please contact the IT support staff of the organization for further assistance.
If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received a Blocked Product Key.
A common explanation for the current situation is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine. This could have happened if you took your computer to a repair shop, or asked a friend or relative to help you with a computer problem, and they reinstalled Windows and/or some or all of your programs, using one of their own discs with the nongenuine software. If this is the situation, you can Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, or on a yellow-orange product key sticker in your retail package, to put back the genuine installation of Office you may have already had on the computer.
If you purchased the computer used/second-hand/refurbed/etc, then the previous owner or the seller may have installed the nongenuine Office.
If the above circumstances do not apply, and you personally purchased and installed the current installation of Office that is now on the computer, then the only other explanation is that you were sold counterfeit software. If so, your first course of action is to confront your seller with this information and demand a full refund.
If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy. Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer. Please see the FAQ here: http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC If you would like to participate in the Office Genuine Offer, please click the Learn More Online link being displayed on your screen by the OGA Notifier utility.
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Marked as answer by Darin Smith MS Friday, April 2, 2010 10:21 PM
- Edited by Dan at IT Associates Saturday, April 3, 2010 2:22 AM added bolding
Wednesday, March 31, 2010 7:42 PM
All replies
-
Hello Blue Wren,
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-230-1The report says you have a Blocked VLK, which means that (a) your Dell Vostro 1500 computer has a Volume Licensing edition of Office Professional Edition 2003 installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it. A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement. (Note that such use does NOT allow the resale of such VLKs.) However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.
If your use of this Volume Licensing edition of Office Professional Edition 2003 is in association with an organization that has a Volume Licensing Agreement, then please contact the IT support staff of the organization for further assistance.
If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received a Blocked Product Key.
A common explanation for the current situation is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine. This could have happened if you took your computer to a repair shop, or asked a friend or relative to help you with a computer problem, and they reinstalled Windows and/or some or all of your programs, using one of their own discs with the nongenuine software. If this is the situation, you can Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, or on a yellow-orange product key sticker in your retail package, to put back the genuine installation of Office you may have already had on the computer.
If you purchased the computer used/second-hand/refurbed/etc, then the previous owner or the seller may have installed the nongenuine Office.
If the above circumstances do not apply, and you personally purchased and installed the current installation of Office that is now on the computer, then the only other explanation is that you were sold counterfeit software. If so, your first course of action is to confront your seller with this information and demand a full refund.
If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy. Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer. Please see the FAQ here: http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC If you would like to participate in the Office Genuine Offer, please click the Learn More Online link being displayed on your screen by the OGA Notifier utility.
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Marked as answer by Darin Smith MS Friday, April 2, 2010 10:21 PM
- Edited by Dan at IT Associates Saturday, April 3, 2010 2:22 AM added bolding
Wednesday, March 31, 2010 7:42 PM -
Hi Dan,
Thank you for your help... my problem is most likely caused by uninstalling Windows (my son-in-law) and maybe re-installing from my husband's disk, a mixup maybe... anyway I'll take your advice and do what you recommend.
One more question though... Will I won't lose all my saved stuff on Word if I uninstall and then reinstall?
Blue Wren
Saturday, April 3, 2010 3:48 AM -
Hello Blue Wren,
If you choose the defaults, Office saves whatever you create or edit in your Windows XP user account's My Documents folder. Uninstalling Office will have no effect on these saved items.
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97Saturday, April 3, 2010 8:38 PM