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Windows 7 Build 7601 Not Genuine - Dell Optiplex 755 RRS feed

  • Question

  • I'm working remotely on a machine inside of a company that I do IT support for.  I logged into it last week and noticed that it was no longer genuine.

    Any help or tips would be greatly appreciated.  Thanks!

    Here is my report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {1945343B-DEFB-4951-AD64-B3CDE9E62F6D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0E46134E-DCEA-406F-87BA-30495A742435}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1544026944-152963750-3749866438</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 755                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="5"/><Date>20080430000000.000000+000</Date></BIOS><HWID>86DE3D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B9K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7600.0000-2642011
    Installation ID: 000226357995124644866330237552162632126052522176751694
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 4
    Trusted time: 12/29/2011 2:44:54 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:23:2011 00:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAMAAQABAAAAAQABAAEAJJSWkdK/ki4or7R5aubOcCK9Mrjauc7/TFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          B9K   
      FACP            DELL          B9K   
      HPET            DELL          B9K   
      BOOT            DELL          B9K   
      MCFG            DELL          B9K   
      SSDT            DELL        st_ex
      ASF!            DELL          B9K   
      ____            DELL          B9K   
      SLIC            DELL          B9K   
      SSDT            DELL        st_ex
      SSDT            DELL        st_ex
      SSDT            DELL        st_ex
      SSDT            DELL        st_ex
      SSDT            DELL        st_ex



    Thursday, December 29, 2011 9:56 PM

Answers

  • Note: As an alternative to Carey's solution, of buying a full version of Windows 7, you could contact Dell and get the Windows Vista recovery disk for that model PC.  The Windows would then be Genuine but the downside is that it would be Vista, not Windows 7.

     

     As for your question regarding a possible Dell Vista to Windows 7 upgrade deal, they may have had such a deal.  However, this has no relation to your specific issue.  The Windows 7 key in your report is an OEM SLP key.  This type of key is Only used in windows that came pre-installed from the factory. The reason for this is that a PC that is pre-installed with an OEM SLP key Windows has to have a OEM Bios Flag/Marker in it Bios that is specific to the version of Windows that is pre-installed. in the case of your PC, the Bios Flag/Marker would be for Vista so an OEM SLP key for Windows 7 would not work (which is why your Windows 7 is showing as Non-Genuine).

     If that Windows 7 had been an upgrade supplied by Dell, the "Windows License Type:" section of the report would have instead shown "OEM System Builder". This type of key is not dependent on a Bios Flag/Marker.


    Darin MS

    Thursday, December 29, 2011 10:57 PM
  • It appears someone used an unauthorized Dell OEM SLP (System Locked Preinstallation) Windows 7 Professional DVD to install on a Dell computer manufacturered back in the year 2008, well before Windows 7 was released.  In order to rectify this issue, you'll need to purchase a "Full Retail" edition of Windows 7 Professional and perform a "clean install".

    Ref:  BIOS Date = 2008 04 30


    Carey Frisch
    • Marked as answer by Darin Smith MS Thursday, December 29, 2011 10:43 PM
    Thursday, December 29, 2011 10:25 PM
    Moderator
  • The computer appears to be using a non-genuine copy of Windows.  It is using a factory installed copy (OEM SLP)

    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    that is wrong for this Dell.  Windows 7 released to manufacturing on July 24, 2009 but the computer was built 15 months earlier, April 30, 2008.

    <Date>20080430000000.000000+000</Date>

    Windows 7 could not have been installed at the Dell factory.

    OEM SLP copies require a corresponding SLIC table in the BIOS.  If the wrong OEM SLP copy of Windows was used to reinstall on this Dell then it would give a non-genuine notification after the grace period expired since it would be unable to self-activate using the existing SLIC table on the motherboard.  That table is for XP or Vista.

    I suggest that you discreetly explore this with the company you are supporting.  Someone installed a copy of Windows on this computer that was meant for use with a much later Dell.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, December 29, 2011 10:26 PM
    Answerer

All replies

  • It appears someone used an unauthorized Dell OEM SLP (System Locked Preinstallation) Windows 7 Professional DVD to install on a Dell computer manufacturered back in the year 2008, well before Windows 7 was released.  In order to rectify this issue, you'll need to purchase a "Full Retail" edition of Windows 7 Professional and perform a "clean install".

    Ref:  BIOS Date = 2008 04 30


    Carey Frisch
    • Marked as answer by Darin Smith MS Thursday, December 29, 2011 10:43 PM
    Thursday, December 29, 2011 10:25 PM
    Moderator
  • The computer appears to be using a non-genuine copy of Windows.  It is using a factory installed copy (OEM SLP)

    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    that is wrong for this Dell.  Windows 7 released to manufacturing on July 24, 2009 but the computer was built 15 months earlier, April 30, 2008.

    <Date>20080430000000.000000+000</Date>

    Windows 7 could not have been installed at the Dell factory.

    OEM SLP copies require a corresponding SLIC table in the BIOS.  If the wrong OEM SLP copy of Windows was used to reinstall on this Dell then it would give a non-genuine notification after the grace period expired since it would be unable to self-activate using the existing SLIC table on the motherboard.  That table is for XP or Vista.

    I suggest that you discreetly explore this with the company you are supporting.  Someone installed a copy of Windows on this computer that was meant for use with a much later Dell.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, December 29, 2011 10:26 PM
    Answerer
  • Interesting... Thanks for the information.  Just out of curiosity did Dell ever do the Vista to Windows 7 deal like HP did?  I'm just wondering if it was a situation like that.  I do know that the IT guy that was there before me didn't exactly do everything how it probably should have been done.

    Thanks for your help!

    Thursday, December 29, 2011 10:39 PM
  • "nmaltby.mt" wrote in message news:ce4030a5-8540-4407-8aab-26e274cff2c7...

    Interesting... Thanks for the information.  Just out of curiosity did Dell ever do the Vista to Windows 7 deal like HP did?  I'm just wondering if it was a situation like that.  I do know that the IT guy that was there before me didn't exactly do everything how it probably should have been done.

    Thanks for your help!

    They did – but such Licenses are always OEM_System_Builder ones
    This machine is also too old to have qualified for the free upgrade.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, December 29, 2011 10:42 PM
    Moderator
  • "nmaltby.mt" wrote in message news:ce4030a5-8540-4407-8aab-26e274cff2c7...

    Interesting... Thanks for the information.  Just out of curiosity did Dell ever do the Vista to Windows 7 deal like HP did?  I'm just wondering if it was a situation like that.  I do know that the IT guy that was there before me didn't exactly do everything how it probably should have been done.

    Thanks for your help!

    They did – but such Licenses are always OEM_System_Builder ones
    This machine is also too old to have qualified for the free upgrade.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thanks Noel.  Just trying to cover my bases.
    Thursday, December 29, 2011 10:44 PM
  • Note: As an alternative to Carey's solution, of buying a full version of Windows 7, you could contact Dell and get the Windows Vista recovery disk for that model PC.  The Windows would then be Genuine but the downside is that it would be Vista, not Windows 7.

     

     As for your question regarding a possible Dell Vista to Windows 7 upgrade deal, they may have had such a deal.  However, this has no relation to your specific issue.  The Windows 7 key in your report is an OEM SLP key.  This type of key is Only used in windows that came pre-installed from the factory. The reason for this is that a PC that is pre-installed with an OEM SLP key Windows has to have a OEM Bios Flag/Marker in it Bios that is specific to the version of Windows that is pre-installed. in the case of your PC, the Bios Flag/Marker would be for Vista so an OEM SLP key for Windows 7 would not work (which is why your Windows 7 is showing as Non-Genuine).

     If that Windows 7 had been an upgrade supplied by Dell, the "Windows License Type:" section of the report would have instead shown "OEM System Builder". This type of key is not dependent on a Bios Flag/Marker.


    Darin MS

    Thursday, December 29, 2011 10:57 PM