Product key invalid? RRS feed

  • Question

  • So I am a new college student. I do my classes online (I am going for a bachelors in IT) and my academic advisor informed me that, for some of my classes, Windows XP Pro would be necessary. I asked if the version I have (XP Media Edition 2002) would suffice and she said no, that I would need XP Pro. She directed me to a website named JourneyEd, a student website and partner of the university that sells software and hardware to students at discounted prices. It is there I found my copy of Windows XP Pro. After about a week or two I received it in the mail and rushed over to my computer to install the upgrade. I was prompted for the 25 digit product key so I flipped the sleeve that the cd came in over and began to read the letters/numbers outload as I typed them. Once I completed entering these characters I hit next just to be told that the key was invalid. I though, alright, I may have mis-typed it so I read over the product key and what I had typed just to see that it matched so I thought maybe I'm mis-reading the printing so I tried several variations of the key, out of desperation just to be told that it was invald. Out of another act of desperation I took the sleeve for the other cd (which is for XP Pro 64x) thinking maybe they switched the sleeves on me and tried that key.. invalid. I e-mailed JourneyEd and they assured me the key is authentic and genuine.. that I should contact Microsoft. So, here I am.. help? Suggestions? Ideas? Any are welcomed. Thank you.
    Thursday, June 12, 2008 5:05 PM


  • ScottGorske,



    We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/


    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.



    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Lori MS

    Thursday, June 12, 2008 5:39 PM