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microsoft licensing service has stopped working. RRS feed

  • Question

  • hello,I too tried the cmd run as administrator solution but i keep getting error 1067 has occurred.Is there an easy solution to this problem as well?
    Wednesday, March 4, 2009 8:35 PM

Answers

  • Hello Eric,

     

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]

     

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

     

    First try repairing Windows using System Restore:

    1)     Reboot Vista into Safe Mode

    2)     Go to Control Panel

    3)     On the left hand side of the Control Panel window, Click on "Classic View"

    4)     Double-click "Backup and Restore Center"

    5)     On the left hand side of the window, click "Repair Windows using system restore"

    6)     Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7)     Click the "Next" button.

    8)     Reboot back into Normal mode

    9)     Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)     Login to Vista in Normal Mode (not safe mode)

    2)     Launch an Internet Browser

    3)     Type: %windir%\system32\ in the browser's address field

    4)     Scroll down till you find the file cmd.exe

    5)     Right-click the file and select 'Run as Administrator'

    6)     In the CMD window, type: sfc /scannow

    7)     Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Friday, March 6, 2009 12:37 AM

All replies

  • Hi Eric,

      

    In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:
    1) Login to Vista and Click the option that brings up Internet Explorer.
    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
    3) A window will come up asking if you want to Run or Save, Select Run
    4) When the program runs, Click the Continue button, then click the Copy button.
    5) Return to this thread by Typing: http://social.microsoft.com/Forums/en-US/genuinevista/thread/258a8043-334b-4065-96fa-aa9094af422a/?ffpr=0 into the browser address bar.
    6) In a reply post, Paste the Diagnostic Report.


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, March 5, 2009 10:35 PM
  •  

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-4JJQP-TP64Y-RPFFV
    Windows Product Key Hash: W7I5PeTN2iJuvTTU9QmIXc6iQqY=
    Windows Product ID: 89583-OEM-7332157-00043
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {A0AEC96C-4A63-4091-B466-6FD1EA6D9285}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A0AEC96C-4A63-4091-B466-6FD1EA6D9285}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RPFFV</PKey><PID>89583-OEM-7332157-00043</PID><PIDType>2</PIDType><SID>S-1-5-21-3098745625-2916414895-592103869</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>G50VT               </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>209    </Version><SMBIOSVersion major="2" minor="5"/><Date>20081107000000.000000+000</Date></BIOS><HWID>54333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEA6GEuw/znPuVmUPDr6MOkQbDm8vRoFBJl9CyAnaxWRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   110708  APIC1017
      FACP   110708  FACP1017
      DBGP   110708  DBGP1017
      HPET   110708  OEMHPET
      BOOT   110708  BOOT1017
      MCFG   110708  OEMMCFG
      SLIC   _ASUS_  Notebook
      ECDT   110708  OEMECDT
      OEMB   110708  OEMB1017
      SSDT   PmRef  CpuPm


     Here's the results of my diagnostic test.

    Friday, March 6, 2009 12:21 AM
  • Hello Eric,

     

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]

     

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

     

    First try repairing Windows using System Restore:

    1)     Reboot Vista into Safe Mode

    2)     Go to Control Panel

    3)     On the left hand side of the Control Panel window, Click on "Classic View"

    4)     Double-click "Backup and Restore Center"

    5)     On the left hand side of the window, click "Repair Windows using system restore"

    6)     Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7)     Click the "Next" button.

    8)     Reboot back into Normal mode

    9)     Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)     Login to Vista in Normal Mode (not safe mode)

    2)     Launch an Internet Browser

    3)     Type: %windir%\system32\ in the browser's address field

    4)     Scroll down till you find the file cmd.exe

    5)     Right-click the file and select 'Run as Administrator'

    6)     In the CMD window, type: sfc /scannow

    7)     Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Friday, March 6, 2009 12:37 AM