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Why my Genuine Windows Vista says to purchase genuine software again?

    Question

  • Few days back I restored my laptop back to it's factory settings , then installed first few updates and saw shocking "Ask for genuine windows software" logo in Computer->Properties. I bought genuine windows vista home premium and I've been using it since years and now it says - It's not genuine!! I'm not able to install windows updates anymore because whenever I check for update it gives me update for Service Pack 1, which I've already installed several times. There is yellow orange sticker attached near the battery of my laptop that says Proof of Microsoft Authenticity but everything else written on it has got blurred now. I got to know about this Diagnostic tool when I read some blog posts here and below is the report that says Genuine. It's not the first time I've restored my laptop back to factory settings. It's been more than five years, my windows was working fine and but why I'm suddenly facing this problem? and how to get it back to normal?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {62326CA4-B5EE-4164-8D8C-97B962A7496F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{62326CA4-B5EE-4164-8D8C-97B962A7496F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3303841787-4150691563-672589765</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6500 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.59     </Version><SMBIOSVersion major="2" minor="4"/><Date>20081125000000.000000+000</Date></BIOS><HWID>81333507018400FA</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65251</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6000.0000-1882013
    Installation ID: 224281088671147451021731335824729860721786808061729856
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: WQD8Q
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAIABgABAAEAAQABAAAABAABAAEAJJRmtHcWFME8XtZ1cHqSJCyjRoMEDaj78vRUJjMFlny2P6xWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HP     30D2    
      FACP HP     30CC    
      HPET HP     30D2    
      BOOT HP     30D2    
      MCFG HP     30D2    
      TMOR HP     30CC    
      SLIC HPQOEM SLIC-MPC
      SSDT HP     30D2    
      SSDT HP     30D2    
      SSDT HP     30D2    
      SSDT HP     30D2    

    Monday, November 4, 2013 10:41 PM

Answers

  • "then installed first few updates and saw shocking "Ask for genuine windows software" logo in Computer->Properties."

    This is perfectly normal - your installation is properly self-activating.

    According to your report, Windows Vista is still at the RTM level - not either SP1 or SP2 level.

    I suggest that you seek assistance in properly installing SP1 and SP2, since RTM is no longer officially supported.

    You should post either in the Windows Community forums - http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_update 

    or in the Windows Update and Activation forum at www.vistax64.com


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, November 6, 2013 12:49 PM
    Moderator

All replies

  • I see your default browser is Chrome.  Have you tried to activate with Internet Explorer?  Also, your copy of Microsoft Office is counterfeit.  It has a Blocked Volume License Key.  You should uninstall it and purchase a legal copy.

    Please do not read this sentence. Please ignore the previous sentence.

    Monday, November 4, 2013 11:26 PM
  • "then installed first few updates and saw shocking "Ask for genuine windows software" logo in Computer->Properties."

    This is perfectly normal - your installation is properly self-activating.

    According to your report, Windows Vista is still at the RTM level - not either SP1 or SP2 level.

    I suggest that you seek assistance in properly installing SP1 and SP2, since RTM is no longer officially supported.

    You should post either in the Windows Community forums - http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_update 

    or in the Windows Update and Activation forum at www.vistax64.com


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, November 6, 2013 12:49 PM
    Moderator