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Windows Vista Business x64 Suddenly Unvalid after Windows updates. RRS feed

  • Question

  • Hello,

    I recently installed Vista Business x64 onto my PC. It was working just fine for several days until ran windows update for the first time. It downloaded about 76 updates and when my computer restarted the error message "You may be the victim of software counterfeiting." popped up and now, on my desktop, it says "This copy of windows is not genuine." I am 100% certain that this is a real, legitimate copy of Vista and its serial#. I went online to http://www.microsoft.com/genuine/validate/ValidateNow.aspx?displaylang=en and followed the steps to validate windows and according to the web page it is indeed genuine.

    I'm not sure if it's related to the validation issue, but I also cannot access the personalize menu (accessed by right clicking on the desktop),  the control pannel or the properties of my computer (right click on my computer and properties)... All these functions do work in safe mode though. When I click control panel running windows normally it seems to attempt to open it (a window frame appears and then immediately disappears).

    What can I do to fix this validation issue (and hopefully the unacessable tools)?

    Note: I ran the system file checker (sfc /scannow) and got the following message "Verification 99% Complete. Windows Resources Protection found corrupt files but was unable to fix some of them." Also, this is a fresh install of Windows (about 5 days old now) and I have made no hardware changes since installing it.

    Below is my diagnostic report:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80072ee7
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-HG644-7DKCG-63DBF
    Windows Product Key Hash: N4W+1fW8PO2H5wjl7PGdk75ZgkA=
    Windows Product ID: 89584-428-2274222-71289
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    ID: {47C84A2A-EBA7-40F9-8957-1514BCC7674D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000009
    Build lab: 6000.vista_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{47C84A2A-EBA7-40F9-8957-1514BCC7674D}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-63DBF</PKey><PID>89584-428-2274222-71289</PID><PIDType>5</PIDType><SID>S-1-5-21-1006396998-2747264070-564045539</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1406   </Version><SMBIOSVersion major="2" minor="5"/><Date>20081002000000.000000+000</Date></BIOS><HWID>5A313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9de9abe2-d01d-4538-af84-4498bdbc2ba3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89584-00142-428-227422-00-1033-6000.0000-1132009
    Installation ID: 006375939415766096385634949476000904804133639102706112
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 63DBF
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAEAAQABAAAAAgABAAEA6GEWx8DNLsuMJmhlRryENAae4v7kOfL00JfcNqxWzDE=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      HPET   A_M_I_  OEMHPET
      MCFG   A_M_I_  OEMMCFG
      OEMB   A_M_I_  AMI_OEM
      OSFR   A_M_I_  OEMOSFR

     Thanks for the help!

    • Edited by MilesPrower Tuesday, April 28, 2009 2:41 AM Additional Information
    Tuesday, April 28, 2009 2:09 AM

Answers

  • Hi MilePower,

      I normally don't see the error code 0x80072ee7 very much. It usually indicates either a communication error when attempting to Activate over the Internet (but in your case, your Vista is already Activated) or a problem with Vista's Licensing Store. In addition, I see out on the internet that error code 0x80072ee7 may also be associated with Windows Update.

      Lastly, to complicate the issue more, you have that sfc /scannow message about Vista having corrupt files of some sort.

      Please give the below steps a try. The first set of steps will attempt to Regenerate the Licensing Store. If that doesn't work, move on to the next set of steps that will recreate the Store.

      If these steps fail to resolve the issue, then Vista's Licensing Store isn't the problem.  My assumption, therefore, is that those corrupt files (that sfc /scannow mentioned) are the root cause and since I have no way of fixing corrupt files, I would recommend reinstalling Vista.  You may also contact Vista Support (http://support.microsoft.com) and see if they have any other options for you.

    ----------------------------------------------------------------------------------------
    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    6) Hit the Enter key

    7) Reboot 2 times

     

    -------------------------------------------------------------------------------------
    Step set #2

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Reboot Twice

    11) Vista may ask to re-enter your Product Key and/or Re-activate

     


    Thank you,
    Darin MS
      


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    Tuesday, April 28, 2009 6:47 PM