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    I have a relatively new (two month old) Dell Inspirion 1525 with Vista Ultimate that now displays Code 0xC004E002 when logging in as any user. I booted to Safe Mode and get in with IE, Start Menu, etc. but no Internet. I tried booting into Safe + Network but was denied again due to Error Code 4E002.

    I downloaded MGADiag on another computer and transferred the executable to the problem laptop. I run the executable and press the copy button and the system hangs, never giving me the ability to copy the information to a text file.

    Problems occurred when starting the system after running successfully the night before.
    Upon start chkdsk ran, discovered and fixed errors on drive.
    The system has not been out of the house since purchase.

    I tried the following:
    1. net start slvc - received message:
        System error 084 has occurred.
        This service cannot be started in Safe Mode
    2. Ran services.msc
        a. License Service stopped
        b. Attempting to restart: Error 1084: This service cannot be started in Safe Mode
        c. Set to Manual applied settings
        d. Set to Automatic and rebooted - no change

    What shall I do next.

    MGADiag information: (Typed by hand)

    The Windows Tab says:

    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Product Key: *****_*****-9364x-37XGX-24W6P
    Product Key Hash: aA067NOL80NWIZ94L6hWVd2MoIo=
    Product ID: 89580-OEM-7332132-00141
    Product ID Type: 2   - OEM SLP
    Windows OS version: 6.0.06001.2.00010100.1.0.001
    ID: {06E353CC-BFE6-4CE9-90BF-2A6FEA91230}{3}
    Administrator: Yes
    TestCab: 0x0
    WGA Version: Registered, .7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture & Build: 0x00000000 6001.vistasp_gdr.080917-1612
    TTS Error N/A
    Validation Diagnostic
    Resolution Status N/A

    The WgaER Tab says:
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    The Notifications Tab says:

    Windows Notification Settings:
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed by: N/A, hr = 0x80070002
    WGALogon.dll Signed by: N/A, hr = 0x80070002
    File Exists: No

    Office Notification Settings:
    Cached Results: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATRay.exe Signed by: N/A, hr = 0x80070002
    OGAAddin.dll Signed by: N/A, hr = 0x80070002

    The Office Tab says:
    Validation Status: 100 Genuine
    OGA Version N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Diagnostic:(Let me know if you need this)

    The Browser Tab says:
    General Browser Settings:
    Proxy Settings: N/A
    User Agent: Mozill/4.0 (Compatible; MSIE7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Browser Security Settings:
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    The Licensing Tab says:
    Software Licensing service is not running.


    Friday, December 5, 2008 6:09 PM

Answers

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    Hello Ehuggz,

    In your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Windows Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Windows Vista is unable to confirm its own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

     Please try the first set of steps and if it does not resolve the issue, move on to the next set.

     The first sets of steps are how to set the Software Licensing Service to start at each Windows Vista Start-up.

     1. Click Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard

    3. The Services window should now open

    4. Scroll down to Software Licensing, then right-click on it and select Properties

    5. Under the General tab, click Stop button.

    6. Set the Startup Type to Automatic, and then click Apply

    7. Next, under Service Status, click Start button.

    8. Last, restart your computer.   

     The second set of steps is the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Windows Vista is not processing the command correctly and the issue is larger than just a Software Licensing problem. In which case, I would suggest contacting Windows Vista support below: http://support.microsoft.com
     

     If you have access to the Start button:

    1) Click Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Thank you for visiting the Genuine Advantage forum.


    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Friday, December 5, 2008 7:52 PM
    Friday, December 5, 2008 7:50 PM
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    Eric,

    Unfortunately no. I would recommend contacting customer service first prior performing a recovery on your system. Sounds like there may be more than just a softwore licensing stop problem you are experiencing. 


    Take care Eric,


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Friday, December 5, 2008 9:42 PM
    Friday, December 5, 2008 9:42 PM

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    Got MGADiag data:

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-9364X-37XGX-24W6P
    Windows Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=
    Windows Product ID: 89580-OEM-7332132-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {06E353CC-BFE6-4CE9-90BF-2A6FEA911230}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_E2AD56EA-761-d003_E2AD56EA-762-0_E2AD56EA-134-80004005_E2AD56EA-761-8009_E2AD56EA-762-2ee7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1174-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{06E353CC-BFE6-4CE9-90BF-2A6FEA911230}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24W6P</PKey><PID>89580-OEM-7332132-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-940370057-407992047-587414505</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20080627000000.000000+000</Date></BIOS><HWID>8A003007018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>10C5E122B54977A</Val><Hash>3K6JIkch+ZPhSJtlCaY/cKM7NeA=</Hash><Pid>81608-957-3344133-65819</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: NAAAAAEABgABAAIAAQAAAAAAAAABAAEAJJQCF3oQtsBszMCyCiVsPEaD2N0GpJT78vRGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      OSFR   DELL    M08   
      SSDT   PmRef  CpuPm


     

    Friday, December 5, 2008 6:14 PM
  • Question
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    Hello Ehuggz,

    In your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Windows Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Windows Vista is unable to confirm its own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

     Please try the first set of steps and if it does not resolve the issue, move on to the next set.

     The first sets of steps are how to set the Software Licensing Service to start at each Windows Vista Start-up.

     1. Click Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard

    3. The Services window should now open

    4. Scroll down to Software Licensing, then right-click on it and select Properties

    5. Under the General tab, click Stop button.

    6. Set the Startup Type to Automatic, and then click Apply

    7. Next, under Service Status, click Start button.

    8. Last, restart your computer.   

     The second set of steps is the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Windows Vista is not processing the command correctly and the issue is larger than just a Software Licensing problem. In which case, I would suggest contacting Windows Vista support below: http://support.microsoft.com
     

     If you have access to the Start button:

    1) Click Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Thank you for visiting the Genuine Advantage forum.


    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Friday, December 5, 2008 7:52 PM
    Friday, December 5, 2008 7:50 PM
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    Stephen,

    I tried starting the license service from a command prompt from my Administrator equivalent account "Root" and received an error indicating I did not have the permissions required to start the service.

    It looks like I'll have to either re-install the OS, place a support call, or both unless you have any ideas.

    Can you give me a quick pointer on how to open a support call from the support site?

    Eric Huggins

    Friday, December 5, 2008 9:05 PM
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    Eric,

    Unfortunately no. I would recommend contacting customer service first prior performing a recovery on your system. Sounds like there may be more than just a softwore licensing stop problem you are experiencing. 


    Take care Eric,


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Friday, December 5, 2008 9:42 PM
    Friday, December 5, 2008 9:42 PM