Windows Live OneCare-install failed (Error id 0044-80072311) RRS feed

  • Question

  • Hi!

    Error id 0044-80072311

    Please help me.


    Monday, September 29, 2008 7:57 PM


All replies

  • Piotr S,


    Thank you for visiting the Live OneCare program forum. I am curious as to this error you are getting. What was your customer scenario revolving around 0044-80072311? Were there any other error or dialog messages you recieved?


    Rick, MS

    Monday, September 29, 2008 8:30 PM
  • As far as I can determine this specific error is undocumented, but for the 0044 class of installation errors the general recommendation is uninstalling OneCare, running this cleanup tool, and then reinstalling: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

    If the problem persists, then the next step would be to contact OneCare Support: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2  



    Monday, September 29, 2008 10:07 PM
  • Piotr S,


    Thank you for visiting the OneCare Program Forums.


    Please provide some information about your OneCare installation for this issue:


    a.       OneCare Support data. Steps below

                                                                   i.      Open Windows Explorer and locate the following folder if Windows is installed on the C drive:
    C:\Program Files\Microsoft Windows OneCare Live\

                                                                 ii.      Double click the file named OneCareSupport or OneCareSupport.exe. (Right click and “Run as Administrator” in case of VISTA).  It will begin to collect the information.

                                                                iii.      When it finishes collecting the information, note the path shown and name of the information file. (Generally, it is C:\OneCareSupportData.zip)

                                                               iv.      Send the OneCareSupportData.zip


    Send the zip file to oc-forums@live.com


    Thank you,


    Lori MS

    Tuesday, September 30, 2008 5:38 PM
  • Rick,

    I received none different error or dialog messages.

    I used trial version,but it was uninstalled and I used clean tools.

    I fouded something in activation confirmation for Windows Live OneCare:

    "Valid in US only."I live in London (Engeland).



    Wednesday, October 1, 2008 5:26 PM
  • Hello Piotr S,


    Thank you for visiting the OneCare Program Forums.


    Please try the following as a possible resolve for your issue.


    1. Go to Add/Remove Programs and remove OneCare.

    (Start > Run > type appwiz.cpl, find Windows Live OneCare and/or Windows Live OneCare safety scanner and

    click on Remove)


    2. Use the OneCare Removal cleanup tool



    3. Reinstall OneCare:



    If this doesn't work, please contact support.


    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    I hope this helps,


    Lori MS

    Wednesday, October 1, 2008 10:04 PM
  • Try to reinstall your Windows Installer or upgrade your windows install to 4.5

    go to this site to install windows install 4.5


    then look for this file:


    install it on you computer.

    try to install onecare after.

    gud luck,
    mountain dude
    Thursday, October 9, 2008 7:56 PM