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"A problem has occurred while trying to open this message. A problem has occurred. Please try later"

    Question

  • This appears to be fairly common, but I am yet to be able to resolve this: (Windows Live Mail, Windows 7)When I try to Compile new message, reply, or forward, I get this message "A problem has occurred while trying to open this message. A problem has occurred. Please try later". I have tried Windows Essentials Repair, uninstall/reinstall. I can view received email through WLM and also the website for Hotmail and POP3.I can also compile, reply, and forward via website. I have now spent Days on this. I am very persistent, But I am now ready to fly the white flag and/or remove the remaining strands of hair left. I cannot understand why Microsoft can't address this. The solutions help procedures via Windows 7 are of no assistance.  Can anyone(Microsoft?) offer assistance.
    Friday, May 18, 2012 2:58 AM

All replies

  • Hi, had a similar problem a few minutes ago. I went to do a system restore.(roll computer back to a restore point). I noticed that the last restore point was earlier today and that Direct X had been updated.  So restored it back to that point which would have got rid of the update to Direct X and everything is working okay now with Windows live mail.  I did try the Windows live Essential repair but it did not work for me. but the System restore did. Can only conclude it was caused by the update to Direct X. Hope the above is helpful.

    Friday, May 25, 2012 7:52 AM
  • Since Microsoft is complete inept on this issue, i'll let you know what worked for me. I did lots of searching and the only answers I found were: 

    1) Completely uninstall or use the  "Repair" function 

    2) Use system restore (which helped a lot of people)

    My problem was that my client didn't have any restore points before the issue occurred, so I was stuck. First, make sure you backup your Windows Live Mail fully using KLS Mail Backup. You shouldn't need to use the restore function, but its good to have a backup. 

    I read somewhere else of someone using ccleaner and revo uninstaller and fixed it where the first two options failed. I tried ccleaner on its own after a standard uninstall (without revo uninstaller) and it didn't fix it. I then reinstalled Windows Live Mail (with all the other crap that comes along with it) and did a revo uninstall USING THE ADVANCED OPTION (the moderate option didn't work). Don't reboot when the built in Windows Live Mail uninstaller asks you to (I made this mistake once and had to reinstall just to uninstall it again). It will find like 10,000 left over registry entries and a bunch of files to remove. Remove it all, THEN reboot. Then reinstall. Once reinstalled, the first time I started up Windows Live Mail it had to do a repopulating of the clients mail folders. Everything seemed to be there afterwards and the problem was gone. Hope this helps someone. 


    Thursday, June 28, 2012 9:30 PM