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duplicate detection doesn't work on create RRS feed

  • Question

  • Have a duplicate detection set up on Accouts where the first 6 characters of the name are a match.  Dupe detection settings are configured to select when a record is either created or updated.  When I create an exact duplicate account name, dupe detection does nothing.  If I go back to the record and update a field, then dupe detection tells me I have a duplicate.

    Why would it fail to work on create?
    Wednesday, April 22, 2009 6:16 PM

Answers

  • Hi Craig,

    fo new records you have to wait several minutes before the matchcodes for the duplicate checking are updated. May be this is the reason for this.

    Best regards,
    Jürgen
    Jürgen Beck

    Dipl. Kfm./Wirtschaftsinformatik
    MVP, MCSD.NET, MCITP DBA, MCDBA, MCSE
    Microsoft Certified Business Management Solutions Professional
    Microsoft Certified CRM Developer
    Microsoft Certified Trainer

    ComBeck IT Services & Business Solutions
    Microsoft Gold Certified Partner
    Microsoft Small Business Specialist

    Developing & Supporting Business Applications from small business to big enterprises covering scores of sectors

    http://www.combeck.de
    Wednesday, April 22, 2009 6:30 PM
    Moderator

All replies

  • Hi Craig,

    fo new records you have to wait several minutes before the matchcodes for the duplicate checking are updated. May be this is the reason for this.

    Best regards,
    Jürgen
    Jürgen Beck

    Dipl. Kfm./Wirtschaftsinformatik
    MVP, MCSD.NET, MCITP DBA, MCDBA, MCSE
    Microsoft Certified Business Management Solutions Professional
    Microsoft Certified CRM Developer
    Microsoft Certified Trainer

    ComBeck IT Services & Business Solutions
    Microsoft Gold Certified Partner
    Microsoft Small Business Specialist

    Developing & Supporting Business Applications from small business to big enterprises covering scores of sectors

    http://www.combeck.de
    Wednesday, April 22, 2009 6:30 PM
    Moderator
  • Thanks Jurgen,

    We've tried waiting 5 minutes and creating another duplicate but nothing seems to work on create.  Making a change to the record always works.  Very strange. 
    Thursday, April 23, 2009 2:29 PM
  • the usual microsoft brute force method works - rebootnzie the server
    Friday, May 22, 2009 9:34 PM