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Vista Product Key Invalid RRS feed

  • Question

  • I'm re-installing Vista on a computer that had some hard drive problems. The product key on the OEM sticker on the side of the case wasn't accepted at install time, but I read online that this could be because my install disk didn't include SP1. So, I finished the install without a product key, and added SP1 later. I'm now trying to put in the correct product key, and getting error code 0xC004F050 - "The Software Licensing Service reported that the product key is invalid." Here is my output from the diagnostic tool:
     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {FFA94970-0447-4127-9C91-CDA0B96B06E0}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FFA94970-0447-4127-9C91-CDA0B96B06E0}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-470461078-1613036602-1992098551</SID><SYSTEM><Manufacturer>ACER</Manufacturer><Model>Aspire M1640</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R01-B0</Version><SMBIOSVersion major="2" minor="5"/><Date>20080416000000.000000+000</Date></BIOS><HWID>0D323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    Friday, August 15, 2008 6:39 AM

Answers

  • Jb_eagle,

    Your friend's Acer Aspire computer is required by Microsoft to ship with some kind of method for the end user to reinstall the Operating System.  Such method could be one or more of the following:

    1.  Hidden recovery partition on the hard disk, accessed at boot up by special keystrokes

    2.  Manufacturer-supplied Recovery/Reinstallation DVD included with the rest of the materials shipped with the computer

    3.  A utility accessible from the Start menu that takes the information in the hidden recovery partition and, using DVDs supplied by the customer, makes the Recovery/Reinstallation DVDs.  The customer is instructed upon first running the computer that they need to perform this action.

    Your friend's best course of action is to contact Acer tech support or customer service and inquire about purchasing Recovery/Reinstallation DVDs for his exact make and model of Acer.  Using the exact DVDs has the benefit of insuring that the right drivers and settings are installed along with the Acer-modified version of Vista th originally came on the computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, August 19, 2008 11:00 PM
    Tuesday, August 19, 2008 3:33 PM

All replies

  • Jb_eagle,

    Did you use a retail DVD to do your installation of Vista Home Premium (VHP) that is currently on the computer?

    If so, that is why the Product Key on the CoA on the Acer's computer case is not being accepted by Vista.

    In order to use the Product Key on the CoA on the side of the case, you have to use either the Acer VHP reinstallation DVD/recovery DVD or a systembuilder/OEM version DVD of Vista HP.  Installations done with retail media will not accept OEM product keys, and vice versa.

    It has nothing to do with whether the DVD has or does not have the Service Pack included.

    (If you tried to do a repair reinstallation of an installation that already had SP1 applied using a non-SP DVD, that would not work, but it has nothing to do with the Product Key.)


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, August 15, 2008 3:24 PM
  • Ok, I see. Yes, I did use a retail DVD, because the friend who owns this computer didn't remember getting a reinstallation DVD with it. So, I figured it would be ok to use another retail DVD since he had a valid product key. I didn't know there was a difference between a retail and OEM disk.

    Where could I get a reinstallation DVD or OEM version of Vista HP to get this computer back up and running?
    Tuesday, August 19, 2008 1:08 AM
  • Jb_eagle,

    Your friend's Acer Aspire computer is required by Microsoft to ship with some kind of method for the end user to reinstall the Operating System.  Such method could be one or more of the following:

    1.  Hidden recovery partition on the hard disk, accessed at boot up by special keystrokes

    2.  Manufacturer-supplied Recovery/Reinstallation DVD included with the rest of the materials shipped with the computer

    3.  A utility accessible from the Start menu that takes the information in the hidden recovery partition and, using DVDs supplied by the customer, makes the Recovery/Reinstallation DVDs.  The customer is instructed upon first running the computer that they need to perform this action.

    Your friend's best course of action is to contact Acer tech support or customer service and inquire about purchasing Recovery/Reinstallation DVDs for his exact make and model of Acer.  Using the exact DVDs has the benefit of insuring that the right drivers and settings are installed along with the Acer-modified version of Vista th originally came on the computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, August 19, 2008 11:00 PM
    Tuesday, August 19, 2008 3:33 PM