Hi Steve,
The original password was complex and many more characters than 8.
I changed it to another complex password with more than 8 letter and
special characters, upper and lower case (before I saw your reply).
I was able to subscribe all three PCs, even though one took a couple
of attempts.
The Activation system seems to encourage complex passwords by
rating the proposed password as the potential customer enters it for
the first time. The account management page has no problem with
the complex password but the activation system fails.
This is a bad design. Most companies would fix a problem
with software that accepts money as a priority! : )
In the middle of this subscription problem, my customer stated
that it is easier to subscribe to Norton, even though Norton did
not protect him from a very bad Trojan. This means that the
average user would not perservere through this problem and
buy another, easier to subscribe, product.
Get Microsoft to improve this activation system!
