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  • Question

  • My account has been compromised, I am locked out of it. They are sending emails to my friends, family, workplaces and clients asking for money and that I am stuck in England. I have put in a work ticket, called Microsoft and was told that because it is a free account, there is not live help. I do not care how poorly Microsoft feels that "free" customers deserve to be treated, goodness knows that I haven't spent enough money just owning the software, but I do believe there is an obligation to the people being solicited. I can rebuild my 15 year email account, but the nice elderly friend of mine WHO WENT TO A BANK YESTERDAY TO GET A LOAN TO WIRE THIS JERK should have some protection by me being able to reach a LIVE PERSON to help me shut down the account.

    I have spent hours trying to go through the steps trying to reset the account and putting in a work ticket, I didn't realize that I would have to take a vacation day to deal with matters such as this.

    I am very disappointed and disgusted.

    Megan Astelford
    Spokane, Washington
    Tuesday, July 14, 2009 5:16 PM

Answers

  • Hello MyFootItches,

    Sorry for your troubles, but the topic of this forum is WGA issues so it's very unlikely that anyone who might be able to assist you will see the post.

    For future reference, please read this article on How To Create a Good Password:  http://www.microsoft.com/protect/yourself/password/create.mspx
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, July 15, 2009 2:08 PM