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windows aero not working, ms update and control panel and a lot more not accessible RRS feed

  • Question

  • Hi,

    I am unable to access windows update.  I have downloaded the diagnostic tool however when i run it upon booting up the validation status is genuine, after some usage however my aero stops working and if i run the test again i receive an invalid response.

    I couldn't copy the invalid diagnostic information because of error so I post link to printscreen below:

    http://img180.imageshack.us/my.php?image=83646473ln9.jpg

    Please help me.
    Tuesday, November 18, 2008 11:44 PM

Answers

  • Thermoboy,

    I would suggest contacting Windows Vista support below: http://support.microsoft.com . I can't read the whole diagnostic report.  


    Thank you,


    Stephen Holm, MS
    WGA Forum Manager 

    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, November 19, 2008 12:15 AM
    Wednesday, November 19, 2008 12:15 AM

All replies

  •  Hello,

    Unfortunately it didn't post the full diagnostic report but I was able to make out an error code.  
    In your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Windows Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Windows Vista is unable to confirm its own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

     Please try the first set of steps and if it does not resolve the issue, move on to the next set.

     The first sets of steps are how to set the Software Licensing Service to start at each Windows Vista Start-up.

     1. Click Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard

    3. The Services window should now open

    4. Scroll down to Software Licensing, then right-click on it and select Properties

    5. Under the General tab, click Stop button.

    6. Set the Startup Type to Automatic, and then click Apply

    7. Next, under Service Status, click Start button.

    8. Last, restart your computer.   

     The second set of steps is the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Windows Vista is not processing the command correctly and the issue is larger than just a Software Licensing problem. In which case, I would suggest contacting Windows Vista support below: http://support.microsoft.com
     

     If you have access to the Start button:

    1) Click Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Thank you for visiting the Genuine Advantage forum.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, November 18, 2008 11:59 PM
    • Unmarked as answer by Thermoboy Wednesday, November 19, 2008 12:13 AM
    • Unmarked as answer by Thermoboy Wednesday, November 19, 2008 12:13 AM
    • Marked as answer by Thermoboy Wednesday, November 19, 2008 12:13 AM
    • Marked as answer by Thermoboy Wednesday, November 19, 2008 12:13 AM
    • Unmarked as answer by Thermoboy Wednesday, November 19, 2008 12:14 AM
    Tuesday, November 18, 2008 11:59 PM
  • Thanks for reply.
    After first set of steps i get error 0xd0000022; 0x0000022 and service doesn't start.
    After second set of steps I get:

    The Software Licensing service is starting.
    The Software Licensing service could not be started.

    A system error has occurred.

    System error 34 has occurred.

    The wrong diskette is in the drive.
    Insert *** (Volume Serial Number: ***) into drive ***.

    Any ideas? What next?
    Wednesday, November 19, 2008 12:13 AM
  • Thermoboy,

    I would suggest contacting Windows Vista support below: http://support.microsoft.com . I can't read the whole diagnostic report.  


    Thank you,


    Stephen Holm, MS
    WGA Forum Manager 

    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, November 19, 2008 12:15 AM
    Wednesday, November 19, 2008 12:15 AM