Problem trying to add additional computer RRS feed

  • Question

  • Trying to add new computer


    Selecting  on the website Already have Window live one care Install it on a additional computer  NOTHING HAPPENS

    Tried to turn off the Mcaffe Firewall but that didn't help!  Already paid for subscription how to get the window to pop up after selecting go to message!  Jim at jvogland@parklanddesign.com


    Wednesday, November 19, 2008 5:29 AM


All replies

  • Hello Jim, you must uninstall all McAfee products before you can install One Care. It might also help to run the McAfee cleanup tool as well - http://www.pcworld.com/downloads/file/fid,73330-order,4-page,1/description.html

    Wednesday, November 19, 2008 5:48 AM
  • Hi Jim.....understand Mcafee must be uninstalled but my problem I don't get the screen to add the new computer and put in my ID  when I push on Highlighted words!  Must be some firewall or something blocking the screen to pop up!

    I know it must be simple but not sure what to turn off to get the screen to pop up


    Wednesday, November 19, 2008 4:18 PM
  • Once you remove the McAfee products, simply download the trial from http://onecare.live.com and install . Once installed, open OneCare and click on Subscribe. Log in with your subscription LiveID and it will activate the trial to subscription mode.



    Wednesday, November 19, 2008 6:00 PM