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Windows Vista Validation Status: Invalid License Invalid Product Key RRS feed

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    I have read through most of the previously answered questions related to this issue, but I am still unable to make this work. I have tried most of the previous suggestions but I cannot get past the enter product key screen (says invalid and I don't believe it came with a disk). This laptop is about 3 years old and I have never had this issue until recently. (Acer Aspire 6930 laptop).

    Is there anything else I can try? What should be my next step? I think I will have to change the OEM to the COA, but I don't think I have this. Please see the Diagnostics Report below.

    Thank you for your help,

    Nattybel

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {AC79A9EB-7F65-4B42-8D71-8E353F0269F1}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.111025-0338
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AC79A9EB-7F65-4B42-8D71-8E353F0269F1}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-2243439382-2405869258-544711293</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 6930      </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>v0.3121</Version><SMBIOSVersion major="2" minor="5"/><Date>20080912000000.000000+000</Date></BIOS><HWID>54BA3907018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600096-02-1033-6001.0000-2042011
    Installation ID: 006284576832603163910960206494691143951080845813471016
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: CH4CG
    License Status: Notification
    Notification Reason: 0xC004F032.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAIAAQACAAAAAwABAAEAeqi+pbj99qd6f5QcusbK3PL0oPLUX7RqCJCsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      SLIC            ACRSYS        ACRPRDCT
      ASF!            OEMID         OEMTBL 
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci

     

     

    Tuesday, January 24, 2012 6:23 AM
    |

Answers

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    "Nattybel" wrote in message news:b128b284-c3ab-4693-b62e-0e26481c8f5e...

    A friend did it, he said he knew what he was doing...apparently not!

    The only numbers I can find are the s/n, SNID and the only number on the battery is 22 digits long and contains 0's (which I don't think are usually in product keys)I have looked all over the laptop, inside and out. If I have to buy a new product key, is there anything I need to do to my laptop before I install it?

    nattybel
     
     
    Oh my. :(
    Your machine should at least have a sticker on it for Windows Vista (is there nothing on the case?)
    Don’t look at the battery – look in the hole it came out of!
    If you buy a new license, it’s likely to have to be a FULL retail license, rather than an Upgrade license – which is perhaps a $100 difference, so make certain!
     
    If you do need to purchase a new license, you should (even if the system says not) back up ALL your data to external media first.
     
     
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, January 24, 2012 11:38 PM
    Tuesday, January 24, 2012 8:11 PM
    |
    Moderator

All replies

  • Question
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    "Nattybel" wrote in message news:25ed6f9b-2b4e-4e0b-81ab-3f0fa0d9c456...

    I have read through most of the previously answered questions related to this issue, but I am still unable to make this work. I have tried most of the previous suggestions but I cannot get past the enter product key screen (says invalid and I don't believe it came with a disk). This laptop is about 3 years old and I have never had this issue until recently. (Acer Aspire 6930 laptop).

    Is there anything else I can try? What should be my next step? I think I will have to change the OEM to the COA, but I don't think I have this. Please see the Diagnostics Report below.

    Thank you for your help,

    Nattybel

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002


    Other data-->
    SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 6930      </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>v0.3121</Version><SMBIOSVersion major="2" minor="5"/><Date>20080912000000.000000+000</Date></BIOS



    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: CH4CG
    License Status: Notification
    Notification Reason: 0xC004F032.


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes

      SLIC            ACRSYS        ACRPRDCT

     

     

    The Key in use here is from a DELL machine – no wonder it won’t self-activate!
    Please check the case of your machine for the COA sticker (it may be hidden inside the battery compartment), and attempt to change it.
     
    How was this machine reinstalled last time? – at a shop, or by a friend, or what??
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 24, 2012 9:12 AM
    |
    Moderator
  • Question
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    A friend did it, he said he knew what he was doing...apparently not!

    The only numbers I can find are the s/n, SNID and the only number on the battery is 22 digits long and contains 0's (which I don't think are usually in product keys)I have looked all over the laptop, inside and out. If I have to buy a new product key, is there anything I need to do to my laptop before I install it?

    nattybel
    Tuesday, January 24, 2012 3:14 PM
    |
  • Question
    Sign in to vote
    0
    Sign in to vote
    "Nattybel" wrote in message news:b128b284-c3ab-4693-b62e-0e26481c8f5e...

    A friend did it, he said he knew what he was doing...apparently not!

    The only numbers I can find are the s/n, SNID and the only number on the battery is 22 digits long and contains 0's (which I don't think are usually in product keys)I have looked all over the laptop, inside and out. If I have to buy a new product key, is there anything I need to do to my laptop before I install it?

    nattybel
     
     
    Oh my. :(
    Your machine should at least have a sticker on it for Windows Vista (is there nothing on the case?)
    Don’t look at the battery – look in the hole it came out of!
    If you buy a new license, it’s likely to have to be a FULL retail license, rather than an Upgrade license – which is perhaps a $100 difference, so make certain!
     
    If you do need to purchase a new license, you should (even if the system says not) back up ALL your data to external media first.
     
     
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, January 24, 2012 11:38 PM
    Tuesday, January 24, 2012 8:11 PM
    |
    Moderator
  • Question
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    I don't see a sticker (other than the s/n sticker) anywhere on the laptop (inside or out). Just wanted to cover everything possible before I spent the money on a new license. Thank you so much for your help!!
    nattybel
    Tuesday, January 24, 2012 8:27 PM
    |
  • Question
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    "Nattybel" wrote in message news:c33fee21-f993-46ce-8e09-4fdca3151090...
    I don't see a sticker (other than the s/n sticker) anywhere on the laptop (inside or out). Just wanted to cover everything possible before I spent the money on a new license. Thank you so much for your help!!
    nattybel
     
    Ouch :(
    That means that you will have to purchase a Full Retail license for Windows – I would recommend running the Upgrade advisor, and checking that the hardware is OK for Windows 7, and then purchasing that (but it could almost be cheaper to buy a new laptop with Win7 preinstalled, and sell the old one as OS-free after wiping the drive)
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 25, 2012 11:52 AM
    |
    Moderator