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This copy of Office is not genunie RRS feed

  • Question

  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {F3216535-B4FB-4870-B8FA-E1B4E94817BA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.091208-0542
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F3216535-B4FB-4870-B8FA-E1B4E94817BA}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2696329337-1581407282-2844711069</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 220 Series </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.3</Version><SMBIOSVersion major="2" minor="5"/><Date>20081024000000.000000+000</Date></BIOS><HWID>CD323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17552</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-1033-6001.0000-0302009
    Installation ID: 000766663824557093387705159411059501194910872441637800
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9HD2
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAIAAQABAAIAAQABAAAAAwABAAEAJJSESzAk7lTwIjbPPKVgHvL0GOu8gqxWTAFGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   102408  APIC1017
      FACP   102408  FACP1017
      HPET   102408  OEMHPET
      MCFG   102408  OEMMCFG
      SLIC   DELL    FX09  
      OEMB   102408  OEMB1017
      GSCI   102408  GMCHSCI
      SSDT   DpgPmm  CpuPm

     

    • Moved by Darin Smith MS Friday, April 2, 2010 8:50 PM Office Validation issue moved to Office Validation forum (From:Windows Vista Validation Issues (Windows Vista))
    • Moved by Darin Smith MS Friday, April 2, 2010 8:51 PM Office Validation issue moved to Office Validation forum (From:Windows Vista Validation Issues (Windows Vista))
    Friday, April 2, 2010 2:51 PM

Answers

  • Hello bilud,

      The Microsoft Office XP Professional with FrontPage is Non-Genuine.  It was installed using a Blocked Volume Licensce Key (VLK). VLK software is not to be sold to consumers, but are designed for large organizations that need 10s 100s or 1000s of Office installs.  In this case the VLK is the one Microsoft licened to itself for use by it's own employees.  The Key leaked to the internet some time ago and Microsoft has since blocked it from further use.

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any validation protected content or by installing the Office Notifier.  Microsoft recently released the Office Notifier thru Windows Update and it is what is notifying you that the Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software.
     
     In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
     
     In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
     
     In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,


    Darin MS
    Friday, April 2, 2010 10:27 PM

All replies

  • Hello bilud,

      The Microsoft Office XP Professional with FrontPage is Non-Genuine.  It was installed using a Blocked Volume Licensce Key (VLK). VLK software is not to be sold to consumers, but are designed for large organizations that need 10s 100s or 1000s of Office installs.  In this case the VLK is the one Microsoft licened to itself for use by it's own employees.  The Key leaked to the internet some time ago and Microsoft has since blocked it from further use.

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any validation protected content or by installing the Office Notifier.  Microsoft recently released the Office Notifier thru Windows Update and it is what is notifying you that the Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software.
     
     In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
     
     In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
     
     In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,


    Darin MS
    Friday, April 2, 2010 10:27 PM
  • the software came installed from Dell when I purchased the computer as a small business to keep records for the VFW post that I am a member. No one has worked on this computer or loaded any software that did not come from Dell.

    Monday, April 5, 2010 2:44 PM
  • Hello bilud,

    Dell does not sell volume licensing software to individual consumers or small businesses buying one or two computers at a time.  Furthermore, the version of Office you have, Office XP, was long since an obsolete program when you purchased your Dell a couple of years ago, yet another reason why it would not have been sold to you by Dell.

    You can verify what came with your Dell by contacting their customer service 800 number so they can look up your order, or check your invoice or statement from Dell.

    When you buy Office from Dell, they send you genuine Microsoft hologrammed installation discs that have a Certificate of Authenticity affixed to the paperboard CD holder.  Do you have the CoA?  It will have the Microsoft Office product name, "Dell", and he product key printed on it.  Do you have any discs?  If so, to tell if they are discs that would have come with the computer look for the phrase "For distribution with a new PC only" and "For product support contact the manufacturer of the PC" engraved in the hologram in the upper left quadrant of the disc.  On the other hand, if your discs have "Volume Licensing software", Not genuine without acompanying volume license agreement" "All use subject to separate Volume Licensing Agreement" or similar printed on the discs, then these are blocked Volume Licensing installation discs.  Your nongenuine blocked product key ends in the characters "TBBBY."


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, April 5, 2010 3:39 PM
  • Hey Darin,

    "that smart kid down the street" installed a non-genuine Office 2007.  When I found out, I purchased a genuine Office 2007.  When I tried to enter the product code, it refused it, and my "unofficial" copy is still active.  I'm not so computer-savvy...how do I uninstall the non-genuine without losing my documents prepared in the interim? I'd appreciate your time if you could answer.  Thanks

    Thursday, April 15, 2010 7:45 PM
  • Hello CRAZYCANOE1,

    First, you should take this opportunity to learn how to implement a backup plan for your important documents on your computer.

    Having posted the above, as a rule uninstalling Office will not delete, alter, or change existing documents on your computer, assuming you have chosen the default location for saving docs made with Office, which is in your user profile's My Documents (XP) or Documents (Vista and 7) folder.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, April 16, 2010 2:01 AM
  • i have bought a copy of office pro 2007 but are now having doubts that is kosher, so have not opened the packaging.  i can not believe (yes i can ms in american) that there is no way to validate without first installing the software.  if there is it is well hidden.
    Saturday, May 29, 2010 8:54 AM
  • Hello nig892,

    If in doubt, take/send it back for a refund.

    What is it about the product that is creating the doubt?


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, May 29, 2010 2:20 PM