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My desktop stated "This copy of Windows 7 is not genuine." RRS feed

  • Question

  • My desktop stated "This copy of Windows is not genuine." However, my acer netbook came with Windows 7 originally.

    This is the result from Microsoft Genuine Diagnostic (1.9.0027.0). Please, let me know what is wrong with my windows and how can i fix it. Thank you.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-788W3-H689G-6P6GT
    Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
    Windows Product ID: 00371-OEM-8992671-00008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {DE43FA98-9FE9-470C-8852-210E6F39C302}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\owner\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DE43FA98-9FE9-470C-8852-210E6F39C302}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-3039280613-607476587-1083537604</SID><SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire one      </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.13</Version><SMBIOSVersion major="2" minor="4"/><Date>20090824000000.000000+000</Date></BIOS><HWID>2FBA0600018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700008-02-1033-7600.0000-3552010
    Installation ID: 005086497953510824754915351150876263941314842646596023
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6P6GT
    License Status: Notification
    Notification Reason: 0xC004F032.
    Remaining Windows rearm count: 3
    Trusted time: 2/7/2011 1:55:34 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:1:2011 13:29
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAAAAgABAAIAAAABAAAAAwABAAEAnJ8mFeIVYrEonDwPGqnQ55YQPnJqGXIZ

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      BOOT   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      SSDT   PmRef  CpuPm
      ASF!   ACRSYS  ACRPRDCT
      SLIC   ACRSYS  ACRPRDCT

     

    Tuesday, February 8, 2011 4:33 AM

Answers

  • "TanyaNguyen" wrote in message news:25fbc817-a210-4f26-b6bc-bd96e519983f...

    My desktop stated "This copy of Windows is not genuine." However, my acer netbook came with Windows 7 originally.

    This is the result from Microsoft Genuine Diagnostic (1.9.0027.0). Please, let me know what is wrong with my windows and how can i fix it. Thank you.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-788W3-H689G-6P6GT
    Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
    Windows Product ID: 00371-OEM-8992671-00008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

     


    As far as I am aware, Aspire Ones are not sold with Win 7 Pro pre-installed. For what version and edition of Windows is your machine licensed, according to the COA sticker on the case?
    If it is indeed licensed for Win 7 Pro, then try changing the Product Key in use to the one on the case and activating it - you will need to do so by phone.
    If it's not licensed for Win 7 Pro, then you'll need to back up your data to external media, and do a Recovery back to ex-factory state (see your manual for details).
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, February 9, 2011 9:57 PM
    Tuesday, February 8, 2011 5:44 AM
    Moderator
  • Unfortunately, Windows 7 Professional was not an available OEM SLP Acer factory option for the Acer Aspire One netbbook. 
    Carey Frisch
    • Marked as answer by Darin Smith MS Wednesday, February 9, 2011 9:57 PM
    Tuesday, February 8, 2011 5:51 AM
    Moderator
  • Google is your friend.  From the Acer support site:

    http://acer.custhelp.com/app/answers/detail/a_id/2631

    To start the system recovery:

    1. Restart the computer.
    2. When the Acer logo appears on the screen, press the Alt and F10 keys repeatedly.
    3. If you are prompted with a Microsoft Windows boot screen, press the Enter key.
    4. After the system recovery application has loaded, follow the prompts to reinstall the Operating System.

    If the ability to reinstall from the previous method is not available or fails, recovery of the Operating System will need to be from Recovery Media.


    Colin Barnhorst
    • Marked as answer by Darin Smith MS Wednesday, February 9, 2011 9:57 PM
    Wednesday, February 9, 2011 8:25 PM
    Answerer

All replies

  • "TanyaNguyen" wrote in message news:25fbc817-a210-4f26-b6bc-bd96e519983f...

    My desktop stated "This copy of Windows is not genuine." However, my acer netbook came with Windows 7 originally.

    This is the result from Microsoft Genuine Diagnostic (1.9.0027.0). Please, let me know what is wrong with my windows and how can i fix it. Thank you.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-788W3-H689G-6P6GT
    Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
    Windows Product ID: 00371-OEM-8992671-00008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

     


    As far as I am aware, Aspire Ones are not sold with Win 7 Pro pre-installed. For what version and edition of Windows is your machine licensed, according to the COA sticker on the case?
    If it is indeed licensed for Win 7 Pro, then try changing the Product Key in use to the one on the case and activating it - you will need to do so by phone.
    If it's not licensed for Win 7 Pro, then you'll need to back up your data to external media, and do a Recovery back to ex-factory state (see your manual for details).
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, February 9, 2011 9:57 PM
    Tuesday, February 8, 2011 5:44 AM
    Moderator
  • Unfortunately, Windows 7 Professional was not an available OEM SLP Acer factory option for the Acer Aspire One netbbook. 
    Carey Frisch
    • Marked as answer by Darin Smith MS Wednesday, February 9, 2011 9:57 PM
    Tuesday, February 8, 2011 5:51 AM
    Moderator
  • Thanks for replying.
    Wednesday, February 9, 2011 7:04 PM
  • I would like to know how can I Recovery back to ex-factory state.

    Wednesday, February 9, 2011 8:09 PM
  • Google is your friend.  From the Acer support site:

    http://acer.custhelp.com/app/answers/detail/a_id/2631

    To start the system recovery:

    1. Restart the computer.
    2. When the Acer logo appears on the screen, press the Alt and F10 keys repeatedly.
    3. If you are prompted with a Microsoft Windows boot screen, press the Enter key.
    4. After the system recovery application has loaded, follow the prompts to reinstall the Operating System.

    If the ability to reinstall from the previous method is not available or fails, recovery of the Operating System will need to be from Recovery Media.


    Colin Barnhorst
    • Marked as answer by Darin Smith MS Wednesday, February 9, 2011 9:57 PM
    Wednesday, February 9, 2011 8:25 PM
    Answerer