locked
Office 2003 Pro (OEM) Migrated to New Computer; Now, No Longer Genuine RRS feed

  • Question

  • Hello!

    I am running an OEM version of Office 2003 Pro.  It is a valid MS product (hologrammed disk, etc.).  However, this product used to be installed on another computer.  That computer has since died before I could uninstall the Office software.

    Now, I have re-installed the product on a replacement computer and am getting the "Not Genuine" message.

    According to the Diag tool, it appears that I now have an invalid Volume License Key (VLK) for some reason.  How can I remedy this?


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-47P72-YDDFR-V8D2B
    Windows Product Key Hash: sjWT7BbdZm795W6kDK3ppXR3a8s=
    Windows Product ID: 76487-641-0396287-23710
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {5AEFE948-5767-4C9A-8C2D-AC33C238470B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5AEFE948-5767-4C9A-8C2D-AC33C238470B}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-V8D2B</PKey><PID>76487-641-0396287-23710</PID><PIDType>1</PIDType><SID>S-1-5-21-602162358-57989841-839522115</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D865GBF_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BF86510A.86A.0069.P21.0409290100</Version><SMBIOSVersion major="2" minor="3"/><Date>20040929000000.000000+000</Date></BIOS><HWID>F2D731870184806D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>7F39C3E059A8500</Val><Hash>GVF/qNsKtW+tAAVW+CgMhzr3tkQ=</Hash><Pid>73931-640-2103134-57986</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="108"/><App Id="16" Version="11" Result="108"/><App Id="18" Version="11" Result="108"/><App Id="19" Version="11" Result="108"/><App Id="1A" Version="11" Result="108"/><App Id="1B" Version="11" Result="108"/><App Id="44" Version="11" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1A807:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A
    Saturday, October 24, 2009 8:29 PM

Answers

All replies

  • From your MGA report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK


    Unfortunately, the installed copy of Microsoft Office Professional Plus 2007 is non-genuine because it is counterfeit.  The invalid product key was never issued by Microsoft and was likely created by a counterfeiter using an illegal product key generator (KeyGen).  You can review your options by visiting
    Microsoft Genuine Advantage and clicking on Validate Office.  When validation fails, you will be presented with a Get Genuine button to click on.

    Also see:

    Details of the genuine Office Complimentary Offer

    Counterfeit Software Gallery

    Reporting Software Piracy

    Surprising Risks of Counterfeit in Business

    P.S.  You should send a copy of your MGA report to the entity that sold you the counterfeit copy of Office and demand a complete refund.


    Carey Frisch
    • Marked as answer by Darin Smith MS Wednesday, October 28, 2009 9:30 PM
    Sunday, October 25, 2009 1:10 AM
  • The disk appears to be a Microsoft OEM product, including packaging, etc.

    Furthermore, this program USED to work when I only had it installed on another computer.  What would cause this to suddenly change?
    Monday, October 26, 2009 5:29 AM
  • Hello imxuf,

    The installed copy of Office is a nongenuine volume licensing installation of Office Professional 2003.  It is NOT an OEM license for Office Professional 2003.

    Does your installation CD have "For distribution with a new PC only.  For product support, contact the manufacturer of the computer."  or words to that effect printed in the hologram of the CD?  Do you have genuine Certificate of Authenticity for an OEM copy of Office Professional 2003?

    Or, does the CD have a medium blue silkscreen overlay between the 11 o clock and 4 oclock positions of the disc, and does it have "Applications Microsoft Office Family" and "Microsoft Office Professional Enterprise Edition 2003" and "Volume License Product Key required" printed on the blue solkscreen overlay?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 26, 2009 1:30 PM
  • The CD is closer to option 1:
         - It has the "For distribution..." verbiage imprinted in the hologram
         - I'm not sure about the Cert of Authenticity; I purchased this product many years ago and only started having trouble when I re-installed a couple of weeks ago.

    I have included links to images of the CD, and the sleeve:

         CD:               http://s915.photobucket.com/albums/ac354/imxuf/OEM/?action=view&current=OEM_Disk.jpg
         Sleeve Front:  http://s915.photobucket.com/albums/ac354/imxuf/OEM/?action=view&current=Sleeve_Front.jpg
         Sleeve Back:  http://s915.photobucket.com/albums/ac354/imxuf/OEM/?action=view&current=Sleeve_BackFull.jpg    

    Also in the album are pictures of the inside sleeve, etc.

    Thoughts?

    Regards,

    Mark
    Saturday, October 31, 2009 7:33 PM
  • Hello imxuf,

    Your materials certainly want to look like an OEM CD, CD sleeve, and OEM CoA.

    Download and run the Magical Jellybean Keyfinder to determine the product key that is applied to this installation.  Compare to the product key printed on the CoA.  Are they the same or different (don't post the product key)?

    Check the CD closely--is the hologram embedded within the plastic of the CD or is it a thin label affixed to the top of the CD?

    Locate the setup.ini file in this folder [drive letter]:\files\setup  Please copy/paste the contents of this file into your response.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 31, 2009 8:25 PM
  • I checked the CD - the hologram IS a very thin label affixed to the top....  Bad news I'm guessing, huh?

    If that alone is a sign of non-OEM software, then I won't bother wasting your time with the other items....


    Regards,


    Mark
    Friday, November 6, 2009 5:24 PM
  • Hello imxuf,

    The hologram being a label and not embedded is a virtual slam-dunk.

    Well, it's Bad News and Good News.

    Bad--yeah, counterfeit is bad :-(

    Good--Microsoft will replace it for free :-), and the complimentary replacement is a retail copy of Office Professional 2007.

    Click on the Learn More Online link in the nongenuine notice and look for the Complimentary Replacement links, I think they are on the right side of the page.  You fill out a report, send in your materials, and in 4-6 weeks if you do indeed have high quality counterfeits, you get your replacement.

    Please come back here when you get your replacements to tell how how long it took. :-) 
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, November 6, 2009 5:53 PM