My software licensing is service is not running. I can not access control panes, I can not print, and some windows programs will not run (i.e. solitaire).
I have tried restarting it through services.msc where I get error 0xc004e002: 0xc004e002 I have tried running the command prompt and enterring net start slsvc where I get system error 57436
Just one more note - my system restore also won't work - already tried that and it appears as though it wasn't set up properly on my toshiba laptop (an entirely different issue) and as a result I have no system restore points at all.
Here is the info from Microsoft Genuine Advantage Diagnostic Tool:
Diagnostic Report (1.9.0006.1): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Online Validation Code: 0x80070426 Cached Validation Code: N/A, hr = 0x80070426 Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68= Windows Product ID: 89578-OEM-7332157-00237 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6000.2.00010300.0.0.003 ID: {3FC126AC-C15E-4BC2-85C0-91CD5C9E9E8A}(3) Is Admin: Yes TestCab: 0x0 WGA Version: Registered, 1.9.9.1 Signed By: Microsoft Product Name: Windows Vista (TM) Home Premium Architecture: 0x00000000 Build lab: 6000.vista_gdr.090302-1506 TTS Error: Validation Diagnostic: Resolution Status: N/A
OGA Data--> Office Status: 100 Genuine Microsoft Office XP Professional - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32) Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data--> Office Details: <GenuineResults><MachineData><UGUID>{3FC126AC-C15E-4BC2-85C0-91CD5C9E9E8A}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-729402104-1361006152-191792086</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite U300</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V3.20 </Version><SMBIOSVersion major="2" minor="4"/><Date>20071116000000.000000+000</Date></BIOS><HWID>7E323507018400FA</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>911FB5CCC542492</Val><Hash>jXqCHMhQicK/acFxwfV4BlBqxGc=</Hash><Pid>54186-640-2914014-17072</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data--> Software Licensing service is not running.
I'm very sorry but I don't have good news for you. The last month or so, we have been trying to figure out why users are getting this "Software Licensing Service has stopped (and won't restart)" issue. When a user trys to restart the service (using the net start slsvc command) they will usually get some sort of System Error. We found that different system errors were caused by different things (such as System error 2 & 3 are caused by a missing or malformed Registry Entry, that tells Vista where the slsvc.exe file is located, usually caused by a Registry Cleaner deleting the Entry).
In the case of System Error 57346, I had a number of users with that system error work directly with my Engineer and, in every case, he found "massive file corruption" (his words) so bad that no matter what he tried, he was unable to fix the problem without having the user reinstall. He and I agree in that we do not like telling users to reinstall windows so we do not use that option unless there is no other alternative.
He could not find a specific cause for the corruption, but he believes the most likely culprit would be either a Malware Infection or a Failing (or malfunctioning) Hard Drive.
So at this point, I hate to say it, but in the case of System Error 57346, my only recommendation is to backup your importent files and reinstall Vista.
Sorry I couldn't be more help, Darin MSAttention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own.
If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
Marked as answer byDarin Smith MSWednesday, May 6, 2009 12:29 AM
I'm very sorry but I don't have good news for you. The last month or so, we have been trying to figure out why users are getting this "Software Licensing Service has stopped (and won't restart)" issue. When a user trys to restart the service (using the net start slsvc command) they will usually get some sort of System Error. We found that different system errors were caused by different things (such as System error 2 & 3 are caused by a missing or malformed Registry Entry, that tells Vista where the slsvc.exe file is located, usually caused by a Registry Cleaner deleting the Entry).
In the case of System Error 57346, I had a number of users with that system error work directly with my Engineer and, in every case, he found "massive file corruption" (his words) so bad that no matter what he tried, he was unable to fix the problem without having the user reinstall. He and I agree in that we do not like telling users to reinstall windows so we do not use that option unless there is no other alternative.
He could not find a specific cause for the corruption, but he believes the most likely culprit would be either a Malware Infection or a Failing (or malfunctioning) Hard Drive.
So at this point, I hate to say it, but in the case of System Error 57346, my only recommendation is to backup your importent files and reinstall Vista.
Sorry I couldn't be more help, Darin MSAttention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own.
If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
Marked as answer byDarin Smith MSWednesday, May 6, 2009 12:29 AM