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Software Licensing not working RRS feed

  • Question

  • My software licensing is service is not running. I can not access control panes, I can not print, and some windows programs will not run (i.e. solitaire).

    I have tried restarting it through services.msc where I get error 0xc004e002: 0xc004e002
    I have tried running the command prompt and enterring net start slsvc where I get system error 57436

    Just one more note - my system restore also won't work - already tried that and it appears as though it wasn't set up properly on my toshiba laptop (an entirely different issue) and as a result I have no system restore points at all.

    Here is the info from Microsoft Genuine Advantage Diagnostic Tool:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {3FC126AC-C15E-4BC2-85C0-91CD5C9E9E8A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3FC126AC-C15E-4BC2-85C0-91CD5C9E9E8A}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-729402104-1361006152-191792086</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite U300</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V3.20   </Version><SMBIOSVersion major="2" minor="4"/><Date>20071116000000.000000+000</Date></BIOS><HWID>7E323507018400FA</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>911FB5CCC542492</Val><Hash>jXqCHMhQicK/acFxwfV4BlBqxGc=</Hash><Pid>54186-640-2914014-17072</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJROIFLPAAM44ZrTYuyggEaDfEJk3ILP8vQmYeLakm2sViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            TOSQCI        TOSQCI00
      HPET            TOSQCI        TOSQCI00
      BOOT            PTLTD         $SBFTBL$
      MCFG            TOSQCI        TOSQCI00
      SLIC            TOSQCI        TOSQCI00
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci


    Any help would be greatly appreciated
    Tuesday, May 5, 2009 11:41 PM

Answers

  • Hello ghaines,

    I'm very sorry but I don't have good news for you.  The last month or so, we have been trying to figure out why users are getting this "Software Licensing Service has stopped (and won't restart)" issue. When a user trys to restart the service (using the net start slsvc command) they will usually get some sort of System Error. We found that different system errors were caused by different things (such as System error 2 & 3 are caused by a missing or malformed Registry Entry, that tells Vista where the slsvc.exe file is located, usually caused by a Registry Cleaner deleting the Entry).

    In the case of System Error 57346, I had a number of users with that system error work directly with my Engineer and, in every case, he found "massive file corruption" (his words) so bad that no matter what he tried, he was unable to fix the problem without having the user reinstall.  He and I agree in that we do not like telling users to reinstall windows so we do not use that option unless there is no other alternative.

    He could not find a specific cause for the corruption, but he believes the most likely culprit would be either a Malware Infection or a Failing (or malfunctioning) Hard Drive. 

    So at this point, I hate to say it, but in the case of System Error 57346, my only recommendation is to backup your importent files and reinstall Vista.


    Sorry I couldn't be more help,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Wednesday, May 6, 2009 12:29 AM

All replies

  • Hello ghaines,

    I'm very sorry but I don't have good news for you.  The last month or so, we have been trying to figure out why users are getting this "Software Licensing Service has stopped (and won't restart)" issue. When a user trys to restart the service (using the net start slsvc command) they will usually get some sort of System Error. We found that different system errors were caused by different things (such as System error 2 & 3 are caused by a missing or malformed Registry Entry, that tells Vista where the slsvc.exe file is located, usually caused by a Registry Cleaner deleting the Entry).

    In the case of System Error 57346, I had a number of users with that system error work directly with my Engineer and, in every case, he found "massive file corruption" (his words) so bad that no matter what he tried, he was unable to fix the problem without having the user reinstall.  He and I agree in that we do not like telling users to reinstall windows so we do not use that option unless there is no other alternative.

    He could not find a specific cause for the corruption, but he believes the most likely culprit would be either a Malware Infection or a Failing (or malfunctioning) Hard Drive. 

    So at this point, I hate to say it, but in the case of System Error 57346, my only recommendation is to backup your importent files and reinstall Vista.


    Sorry I couldn't be more help,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Wednesday, May 6, 2009 12:29 AM
  • Thanks for the Reply Darin,

    No worries about there not being an easy solution - I was hoping to avoid a full reinstall, but oh well.

    Thanks again!

    Graham
    Wednesday, May 6, 2009 12:33 AM