Answered by:
OEM operating systems

Question
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I understand the Microsoft policy is to deny activation for OEM programs removed from a computer and installed on another computer. Microsoft will also refuse to activate an OEM program if you replace a broken motherboard with an aftermarket unit. According to a lawyer specializing in media cases, corporate policy does not have the force of law. When you purchase a computer with an installed Operating System, that Operating System remains the intellectual property of the program issuer, but the purchaser has full license to use the program legally in any device capable of accepting that program, SO LONG AS ONLY ONE VERSION OF THAT PROGRAM IS INSTALLED ON ONE DEVICE ONLY!. Microsoft chooses to deny us this legal right because of their piracy paranoaia, where we are actually being denied the legal right to use product we have purchased. Solutions or Comments???
My Gateway laptop bit the dust (battery failed, then hard drive) and was recycled with the hard drive destroyed (I watched the guy drill a hole through it). I took the Gateway recovery CD and installed the Vista Home Premium onto my Gateway 702GE PC, after removing the XP home it came with. Microsoft will not activate the program, says I need to go spend $100.00 on another operating system. Wassup? Vista isn't even available, it's so out of date, why in the heck would Microsoft even care? And why is Microsoft making sure my next computer will be a MAC? I'm equally curious to speak to the corporate arrogance that puts their policies above the law, and against the good business sense of providing service to customers. When I purchased my laptop I paid for the program to run it. That computer is dead, but there is nothing wrong with the operating system except Microsoft's unfriendly "policies".
RANT OVER, BUY APPLE
- Moved by Ed Price - MSFTMicrosoft employee Monday, August 6, 2012 5:13 AM (From:TechNet Wiki Discussion)
Thursday, August 2, 2012 7:02 PM
Answers
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If this was a question, it would probably be, "Where do I ask where I can submit this feedback?"
The answer is that the people in the forums Susan mentioned might know, or you can ask where to submit your feedback in the Vista forum: http://answers.microsoft.com/en-us/windows/forum/windows_vista
Thanks!
Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)
- Proposed as answer by Ed Price - MSFTMicrosoft employee Monday, August 6, 2012 5:13 AM
- Marked as answer by Ed Price - MSFTMicrosoft employee Monday, August 20, 2012 6:49 AM
Monday, August 6, 2012 5:13 AM -
The OEM cheaper price come with strings attached, you didn't buy the OS, you bought it bundled with the hardware and tied to that hardware.
If a motherboard is replaced underwarranty you can move the OEM OS to the new motherboard.
As far as buying Apple, have fun trying to install Apple on anything other than Apple hardware.
- Proposed as answer by Ed Price - MSFTMicrosoft employee Monday, August 6, 2012 5:09 AM
- Marked as answer by Ed Price - MSFTMicrosoft employee Monday, August 20, 2012 6:49 AM
Thursday, August 2, 2012 11:37 PM -
I've seen many a complaint in the SMB listserves I'm in.
Again this specific sub forum is just to answer questions people have when writing content to the Technet wiki.
The following forums are much better fit for your concern:
http://social.technet.microsoft.com/Forums/en/category/w7itpro/
http://social.microsoft.com/Forums/en-US/category/genuine/
http://social.microsoft.com/Forums/en-US/category/partnersysbuild (the OEM system builder forum - you have to sign up to be a system builder to access this)
or http://answers.microsoft.com/en-us/windows/forum/windows_7
All of those are much better grass roots locations as there is way way more traffic. This specific forum is only to support http://social.technet.microsoft.com/wiki/ that web site. It's a very low traffic forum. Not many eyeballs. If you want to start a movement, the other forum locations I posted are much much better locations to start your movement. I wish you luck.
- Proposed as answer by Ed Price - MSFTMicrosoft employee Monday, August 6, 2012 5:09 AM
- Marked as answer by Ed Price - MSFTMicrosoft employee Monday, August 20, 2012 6:49 AM
Friday, August 3, 2012 8:44 PM
All replies
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I understand the Microsoft policy is to deny activation for OEM programs removed from a computer and installed on another computer. Microsoft will also refuse to activate an OEM program if you replace a broken motherboard with an aftermarket unit. According to a lawyer specializing in media cases, corporate policy does not have the force of law. When you purchase a computer with an installed Operating System, that Operating System remains the intellectual property of the program issuer, but the purchaser has full license to use the program legally in any device capable of accepting that program, SO LONG AS ONLY ONE VERSION OF THAT PROGRAM IS INSTALLED ON ONE DEVICE ONLY!. Microsoft chooses to deny us this legal right because of their piracy paranoaia, where we are actually being denied the legal right to use product we have purchased. Solutions or Comments???
My Gateway laptop bit the dust (battery failed, then hard drive) and was recycled with the hard drive destroyed (I watched the guy drill a hole through it). I took the Gateway recovery CD and installed the Vista Home Premium onto my Gateway 702GE PC, after removing the XP home it came with. Microsoft will not activate the program, says I need to go spend $100.00 on another operating system. Wassup? Vista isn't even available, it's so out of date, why in the heck would Microsoft even care? And why is Microsoft making sure my next computer will be a MAC? I'm equally curious to speak to the corporate arrogance that puts their policies above the law, and against the good business sense of providing service to customers. When I purchased my laptop I paid for the program to run it. That computer is dead, but there is nothing wrong with the operating system except Microsoft's unfriendly "policies".
RANT OVER, BUY APPLE
Retail Rule #1: If you take your customers for granted you are about to go out of businessLouis j post
Thursday, August 2, 2012 7:33 PM -
I understand the Microsoft policy is to deny activation for OEM programs removed from a computer and installed on another computer. Microsoft will also refuse to activate an OEM program if you replace a broken motherboard with an aftermarket unit. According to a lawyer specializing in media cases, corporate policy does not have the force of law. When you purchase a computer with an installed Operating System, that Operating System remains the intellectual property of the program issuer, but the purchaser has full license to use the program legally in any device capable of accepting that program, SO LONG AS ONLY ONE VERSION OF THAT PROGRAM IS INSTALLED ON ONE DEVICE ONLY!. Microsoft chooses to deny us this legal right because of their piracy paranoaia, where we are actually being denied the legal right to use product we have purchased. Solutions or Comments???
My Gateway laptop bit the dust (battery failed, then hard drive) and was recycled with the hard drive destroyed (I watched the guy drill a hole through it). I took the Gateway recovery CD and installed the Vista Home Premium onto my Gateway 702GE PC, after removing the XP home it came with. Microsoft will not activate the program, says I need to go spend $100.00 on another operating system. Wassup? Vista isn't even available, it's so out of date, why in the heck would Microsoft even care? And why is Microsoft making sure my next computer will be a MAC? I'm equally curious to speak to the corporate arrogance that puts their policies above the law, and against the good business sense of providing service to customers. When I purchased my laptop I paid for the program to run it. That computer is dead, but there is nothing wrong with the operating system except Microsoft's unfriendly "policies".
RANT OVER, BUY APPLE
Retail Rule #1: If you take your customers for granted you are about to go out of business
Louis j post
Retail Rule #2: building a reputation is an uphill climb, ruining a reputation is a downhill run
Retail rule #3: when you're at the top, falling flat on your face is all too easy
Louis j post
Thursday, August 2, 2012 7:35 PM -
The OEM cheaper price come with strings attached, you didn't buy the OS, you bought it bundled with the hardware and tied to that hardware.
If a motherboard is replaced underwarranty you can move the OEM OS to the new motherboard.
As far as buying Apple, have fun trying to install Apple on anything other than Apple hardware.
- Proposed as answer by Ed Price - MSFTMicrosoft employee Monday, August 6, 2012 5:09 AM
- Marked as answer by Ed Price - MSFTMicrosoft employee Monday, August 20, 2012 6:49 AM
Thursday, August 2, 2012 11:37 PM -
Forum rule #1, this is the forum for Wiki discussions, your feedback is better served being sent to steveb@microsoft.comThursday, August 2, 2012 11:38 PM
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First: I'll have the same results installing Apple programs on Apple devices (many more than available to PC's) as I do installing Microsoft products on IBM clones (PC's)
2nd: I love the arrogant corporate attitude which seems to imply you don't need my business, I am a computer builder and I assemble 15 to 20 computers a year--but not with any of your product anymore, and I own a brick and mortar store the passes 40 to 60 people a day, happy to print this and share.
3rd: There was no discussion of price or saving money, the subject is whether or not Microsoft is acting to promote sales, service and customer satisfaction with their policies. Microsoft (Too big to fail???) has established anti-piracy policies to protect themselves against having their intellectual property illegally copied or distributed, even if those policies deny legitimate customers the full usage of the program purchased. I understand Microsoft's policies very well, and am agitating to change the policies in favor of the consumer. Thank you for your response, Louis
Louis j post
Friday, August 3, 2012 3:27 PM -
FORUM RULE NUMBER 2: KNOW WHAT YOU ARE TALKING ABOUT. WEBSTER defines wiki as: A website that allows visitors to make CHANGES, CONTRIBUTIONS or CORRECTIONS. I would like to contribute legal knowledge, I would like to change Microsoft's policies, and I would like to correct the corporate arrogance that takes business for granted, and puts corporate policy above customer service and the law.
Louis j post
Friday, August 3, 2012 5:54 PM -
This is a specific forum for the wiki process. It is not a website better known as a wiki. This forum is specific to supporting the technet wiki, a platform for sharing knowledge.
This is not the right location for feedback to your issue.
If you want to change policies, emailing the boss is way way more effective.
Friday, August 3, 2012 6:14 PM -
I don't work for Microsoft. I use OS just like you do. My response is that you are posting this in the wrong place. No one in a position of power at Microsoft will read this. steveb@microsoft.com is in that position.Friday, August 3, 2012 6:16 PM
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Thank you for your reply; I am personally convinced Microsoft will not change their policy for any reason other than public outcry, therefore I am using any FORUM to publicize Microsoft's policies. I understand this is a website for people to share information, and I am doing all I can to let people know vital information that could affect their computing future, including of course the futility of dealing with a monolithic corporation with a "city hall" attitude (Can't fight 'em). I find sad that a company like Microsoft, a company that could do enormously wonderful things with its resources, seems more concerned about protecting their enormous bottom line than providing the caliber of customer service expected from a service oriented company. I am also blogging this, tweeting what I can, and doing facebook postings in my attempt to let people understand that they don't understand at all what they are buying from Microsoft. Any doubts about my position in this can easily be verified by looking at all the postings online from people totally confused at having bought an OEM product they don't have full rights to.
In the auto industry, for example, if you buy a car, pay it off so you are the sole owner, you have the right to drive it anywhere legal, carry any legal cargo, at any time you want. You have the right to remove the engine and install it in another vehicle. You have the right to put as many miles on it as you want. Everybody knows this and expects any product you buy to be exactly the same way.
As stated in the previous answer, intellectual property deviates from these concepts: you do not have the right to resell the intellectual property, nor profit from it, nor make copies of it, but you have the full rights to use it in any device you own for your personal use. I am trying to let Microsoft customers know what to expect, that when they try to use their programs how they want to, Microsoft may deny them their legal rights in favor of their corporate policies. Microsoft customers are effectively LEASING OEM programs, as they remain under the control of Microsoft. I will also contact steveb@microsoft.com, and thanks for the link. Louis
Louis j post
Friday, August 3, 2012 7:58 PM -
With all due respect sir, you picked probably the least viewed forums of all. Pick the WGA forum, pick the Windows 7 forum, pick the OEM system builder forum, but is really offtopic and will probably be moved to the offtopic forum by a moderator soon.
I understand your view, but posting it here won't be seen by anyone other than probably me and the moderator who will be moving this to offtopic.
If you want to make your views known, do it in a location that will be viewed more. This is not it.
Friday, August 3, 2012 8:04 PM -
Thanks for the reply; have you seen the number of tech net postings from puzzled people trying to figure out why they can't reinstall their OEM OS onto either a repaired computer, a self-built computer, or transfer their OS from a non-functional computer? You are absolutely right, Microsoft probably will delete these postings, but if only a few people see these postings, along with my may other postings, I may influence 1 or 2 people to spend their money on a product that once purchased is actually theirs to use. This is how you start a grass-roots movement, one or two blabbermouths like me at a time, eventually enough people realize these bad business policies are not consumer friendly and will spend their money elsewhere.
I do thoroughly understand the limitations of this forum, would not have started any posts here, had it not been for the hundreds of posts I saw from poor, puzzled people trying to figure out what to do with this "leased" product they thought they owned the rights to. All the tech forum responses seem to have a "you got screwed, yuch yuch" sort of response, nowhere did I see any problem solving, it just seemed people stuck with an OEM program were just getting angrier and more frustrated, not understanding why Microsoft is being this way. I don't think any of the postings were from bootleggers or pirateers or hackers, just genuine regular folks trying to use their stuff. Thanks again for your time, Louis
Louis j post
Friday, August 3, 2012 8:34 PM -
I've seen many a complaint in the SMB listserves I'm in.
Again this specific sub forum is just to answer questions people have when writing content to the Technet wiki.
The following forums are much better fit for your concern:
http://social.technet.microsoft.com/Forums/en/category/w7itpro/
http://social.microsoft.com/Forums/en-US/category/genuine/
http://social.microsoft.com/Forums/en-US/category/partnersysbuild (the OEM system builder forum - you have to sign up to be a system builder to access this)
or http://answers.microsoft.com/en-us/windows/forum/windows_7
All of those are much better grass roots locations as there is way way more traffic. This specific forum is only to support http://social.technet.microsoft.com/wiki/ that web site. It's a very low traffic forum. Not many eyeballs. If you want to start a movement, the other forum locations I posted are much much better locations to start your movement. I wish you luck.
- Proposed as answer by Ed Price - MSFTMicrosoft employee Monday, August 6, 2012 5:09 AM
- Marked as answer by Ed Price - MSFTMicrosoft employee Monday, August 20, 2012 6:49 AM
Friday, August 3, 2012 8:44 PM -
Thanks for your reply; I thought, from seeing the thousands of articles, postings and replies this is a fairly well visited tech forum site, and if I can influence a couple of techies (the folks consumers actually listen to) so they will explain to their customers what to expect, if I have just saved the aggravation a couple of people experience from this issue, I have done a good thing.
Thank you for the links, I am very pro consumer, while at the same time I am a business owner that understands that "profit" is not a dirty word and Microsoft deserves to make a good profit on a good product (except maybe VISTA????). It's just the corporate arrogance that gets to me when a company like Microsoft loses its way (what it is that made them great) and takes their business for granted, as if we have no choice but to kowtow to their policies as if they had the force of law. Thanks again, Louis
Louis j post
Friday, August 3, 2012 9:08 PM -
But you posted specifically here:
http://social.technet.microsoft.com/Forums/en-US/tnwiki/threads
"Provide feedback, ask questions, request new features, discuss Wiki processes, governance, evolution and the future" Which is specifically a forum in regards to the Technet wiki, and therefore, one of the least visited forums around.
You'd get more tech folks in the other forums.
Friday, August 3, 2012 9:18 PM -
thanks for your reply; once again I am sure you're right, so far, if I am seeing the data right we've had around 100 views, probably not enough to change anyone's opinions, but I think those who viewed these opinionions about Microsoft locking out program owners are a bunch of techies with influence in the computer community. I really was surprised at how many postings I found, some even trying to find illegal ways, from people that bought OEM programs wanting to be able to treat these intellectual properties the same way as music, videos, art, literature etc. because of not knowing Microsoft was way above all that, and in the other forums (thanks for the links!) I'll post a few rants and raves about corporate megalomania. It won't change much, I Understand, but I'll feel better knowing just a few consumers might share my opinion and choose the capitalist way of rewarding or not with your wallet. Thanks again, Louis
Louis j post
Sunday, August 5, 2012 1:32 AM -
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If this was a question, it would probably be, "Where do I ask where I can submit this feedback?"
The answer is that the people in the forums Susan mentioned might know, or you can ask where to submit your feedback in the Vista forum: http://answers.microsoft.com/en-us/windows/forum/windows_vista
Thanks!
Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)
- Proposed as answer by Ed Price - MSFTMicrosoft employee Monday, August 6, 2012 5:13 AM
- Marked as answer by Ed Price - MSFTMicrosoft employee Monday, August 20, 2012 6:49 AM
Monday, August 6, 2012 5:13 AM -
Thanks for your reply, I really do feel Susan gave me great advice and some good links (thanks, Susan!); I guess one of my questions , a nice technical one that you may find suitable for a wiki (fun how groups redefine words to suit--sarcasm, sorry!) technical forum. I was hoping someone, a problem solver familiar with the retail part of buying operating systems, would see and understand my dilemma. As mentioned previously I build on average over a dozen tower systems a year, usually more, and I purchase Operating Systems to install in the new computers I build. I often buy from a national company called Microcenter, they are a "discount retail" outlet a la Walgreens. I usually buy the "home premium" or "professional" levels of Operating Systems. I always buy the package marked "OEM" "For installation or distribution in a new computer only". Several times some of the less expensive motherboards have failed, and I have sometimes replaced/upgraded with a completely different brand of motherboard and reinstalled the "OEM" operating system originally purchased for a different motherboard with a different IP address and gateway. Why am I able to reinstall this OEM Operating System, but not an OEM system purchased from a computer licencer like Dell or Gateway (E Machines) or HP. Am I able to change the Dell or Gateway or HP or Toshiba OEM to be the same as the store bought OEM? Why? And if one OEM program will reinstall on a repaired computer, why am I not able to repair/replace/upgrade a manufacturer's motherboard and reinstall the OEM Operating System purchased by the consumer, said consumer having the legal right to do so, but restricted by paranoid manufacturer policies more interested in their bottom line than the customer. Would any changes to the OEM program that came with a manufactured computer be legitimate (I have no interest in lawbreaking--if you don't like a company's policies, spend your money somewhere else, or change those policies if you can) since I would just be changing the program to be the same as a "store bought" OEM program. P.S. Hi again Susan, we've had about 250 "looks" to date from presumeable techies, so I have accomplished everything I set out to do, and will keep on working to have the techies that give advice to their less informed friends and customers keep this major problem on the tip of their tongue. Thanks again, Louis
Louis j post
Saturday, August 11, 2012 5:38 PM