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Start button no longer works after an update Windows Update Agent 7.4.7600.226

Question
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Despite the fact that I selected the option to "ask me about installing updates", this update keeps installing by itself. Every time it does this, my start button stops working and I have to do a system restore to a past date, usually right before the update. Does anyone know how to fix this?Friday, October 9, 2009 3:49 PM
Answers
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Hello Sick,
According to your Diagnostic Report, your Vista Home Premium and Office Enterprise 2007 are validating as Genuine. And I see no other indications of a Non-Genuine issue of any kind.
I recommend posting your issue in the Windows Update answers forum at http://social.answers.microsoft.com/Forums/en-US/vistawu for further assistance.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Wednesday, October 14, 2009 6:11 PM
Wednesday, October 14, 2009 6:11 PM
All replies
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Hello Sick,
In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.If you do not have access to the Start Button:
1) Login to Vista and click the option that brings up Internet Explorer.
2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
4) When the program runs, click the “Continue” button, then click the “Copy” button.
5) Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/2654018f-6485-481e-b2ae-04d5e48ce6d3.
6) In a reply post, paste the Diagnostic Report.
Thank you,
Darin MSFriday, October 9, 2009 7:08 PM -
Thank you for your help!
Here are the results of the diagnostic:
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {71540CB8-6FDB-408E-BA38-B52B428EE8C4}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.090302-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{71540CB8-6FDB-408E-BA38-B52B428EE8C4}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2026700388-3821879913-2422235374</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1735 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="4"/><Date>20080801000000.000000+000</Date></BIOS><HWID>69333507018400FA</HWID><UserLCID>2409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time (Mexico)(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M09 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>8645B4EFF310D86</Val><Hash>1bguAE1vCpQy1omkF8G+FgsfS2I=</Hash><Pid>89388-707-1129053-65429</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6001.18000
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500204-02-1033-6001.0000-2982008
Installation ID: 014801812410632631850956897261434055222220184183497814
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: B9HD2
License Status: Licensed
HWID Data-->
HWID Hash Current: PAAAAAIABAABAAEAAgABAAAABAABAAEAJJRGfPhGBSKYj3h+luzwfsYMBkO5pfL02tjTsdC/yC2sViqF
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M09
FACP DELL M09
HPET DELL M09
BOOT DELL M09
MCFG DELL M09
SLIC DELL M09
OSFR DELL M09
SSDT PmRef CpuPm
Monday, October 12, 2009 6:14 AM -
Hello Sick,
According to your Diagnostic Report, your Vista Home Premium and Office Enterprise 2007 are validating as Genuine. And I see no other indications of a Non-Genuine issue of any kind.
I recommend posting your issue in the Windows Update answers forum at http://social.answers.microsoft.com/Forums/en-US/vistawu for further assistance.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Wednesday, October 14, 2009 6:11 PM
Wednesday, October 14, 2009 6:11 PM -
Was a solution to this ever found? I have it on several PCs too. thanks
Wednesday, October 21, 2009 7:18 PM