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Start button no longer works after an update Windows Update Agent 7.4.7600.226 RRS feed

  • Question

  • Despite the fact that I selected the option to "ask me about installing updates", this update keeps installing by itself. Every time it does this, my start button stops working and I have to do a system restore to a past date, usually right before the update. Does anyone know how to fix this?
    Friday, October 9, 2009 3:49 PM

Answers

  • Hello Sick,

      According to your Diagnostic Report, your Vista Home Premium and Office Enterprise 2007 are validating as Genuine.  And I see no other indications of a Non-Genuine issue of any kind.

      I recommend posting your issue in the Windows Update answers forum at http://social.answers.microsoft.com/Forums/en-US/vistawu for further assistance.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, October 14, 2009 6:11 PM
    Wednesday, October 14, 2009 6:11 PM

All replies

  • Hello Sick,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link
    http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/2654018f-6485-481e-b2ae-04d5e48ce6d3.

    6)    In a reply post, paste the Diagnostic Report.

     Thank you,
    Darin MS

    Friday, October 9, 2009 7:08 PM
  • Thank you for your help!
    Here are the results of the diagnostic:
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {71540CB8-6FDB-408E-BA38-B52B428EE8C4}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{71540CB8-6FDB-408E-BA38-B52B428EE8C4}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2026700388-3821879913-2422235374</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1735                     </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="4"/><Date>20080801000000.000000+000</Date></BIOS><HWID>69333507018400FA</HWID><UserLCID>2409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time (Mexico)(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>8645B4EFF310D86</Val><Hash>1bguAE1vCpQy1omkF8G+FgsfS2I=</Hash><Pid>89388-707-1129053-65429</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-1033-6001.0000-2982008
    Installation ID: 014801812410632631850956897261434055222220184183497814
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9HD2
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: PAAAAAIABAABAAEAAgABAAAABAABAAEAJJRGfPhGBSKYj3h+luzwfsYMBkO5pfL02tjTsdC/yC2sViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M09   
      FACP            DELL          M09   
      HPET            DELL          M09   
      BOOT            DELL          M09   
      MCFG            DELL          M09   
      SLIC            DELL          M09   
      OSFR            DELL          M09   
      SSDT            PmRef        CpuPm


    Monday, October 12, 2009 6:14 AM
  • Hello Sick,

      According to your Diagnostic Report, your Vista Home Premium and Office Enterprise 2007 are validating as Genuine.  And I see no other indications of a Non-Genuine issue of any kind.

      I recommend posting your issue in the Windows Update answers forum at http://social.answers.microsoft.com/Forums/en-US/vistawu for further assistance.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, October 14, 2009 6:11 PM
    Wednesday, October 14, 2009 6:11 PM
  • Was a solution to this ever found? I have it on several PCs too. thanks

    Wednesday, October 21, 2009 7:18 PM