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Problem downloading plugins for validation RRS feed

  • Question

  • Hello,

    I didn't see anyone else experiencing this problem.  I've actually tried this on two different computers - one running Vista and the other running XP.  The computers are in the same house behind the same router, so maybe that has something to do with it.  I've also tried it in both Firefox and IE7, both to no avail.  Here's the rundown:

    I was trying to download this update:

    http://www.microsoft.com/downloads/details.aspx?FamilyId=A156E265-40FF-468E-BBA2-3D1E1929C416&displaylang=en

    In Firefox:  I clicked the validate button and it asks me to download the WGA plugin.  That link brings me to this page:

    http://download.microsoft.com/download/5/b/0/5b0d4654-aa20-495c-b89f-c1c34c691085/WGAPluginInstall.exe

    ...which shows up with a Server Not Found message ("Firefox can't find the server at download.microsoft.com").

    So I tried the alternate method (http://www.microsoft.com/downloads/exeValidation2.aspx?familyId=a156e265-40ff-468e-bba2-3d1e1929c416&displayLang=en) and clicked the Validate button.  Same thing.  Server Not Found message on this link:

    http://download.microsoft.com/download/5/b/0/5b0d4654-aa20-495c-b89f-c1c34c691085/GenuineCheck.exe

    Next, I clicked on the WGA FAQ link, clicked the Validate Windows button on that page, and clicked continue.  The page does not prompt me to download a plugin, so I clicked the alternate method link and then the "Validate now" link.  This one actually prompts me to save legitcheck.hta.  So I save it and then open it.  This is what I get:

    Validation Not Completed: ActiveX Error

    There are several reasons why validation may not have succeeded.

    • The Microsoft Genuine Advantage Tool requires the user account to have administrative privileges on the computer.
    • The Microsoft Genuine Advantage Tool requires access and is unable to communicate with the Microsoft validation servers. Please click here to learn more about troubleshooting your antivirus, antispyware, Internet Explorer and firewall settings.
    [0x80080296]

    I am the admin on my computer and I have disabled basically every security setting on my computer to try to get this to work.  So I ran the diagnostic check at the link and get this:

    Active scripting allowed: Passed
    Display images enabled: Passed
    Computer time and date correct: Passed
    Cookies enabled: Passed
    ActiveX enabled: Passed
    Windows validation ActiveX loaded: Failed
    Office validation ActiveX loaded: Failed
    Validation Self-help ActiveX loaded: Failed

    Clicking Resolve on this page just leads to another page stating that a bar should appear with an ActiveX control message.  The bar does not.

    In IE7:  When I click the Validate button on the first page, it brings me to a page telling me to look for the information bar.  The bar is not there, so I click the alternate method link.  When I click on the next link:

    http://www.microsoft.com/downloads/info.aspx?na=65&p=&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=a156e265-40ff-468e-bba2-3d1e1929c416&u=http%3a%2f%2fgo.microsoft.com%2ffwlink%2f%3fLinkId%3d71696

    ...I get "
    Internet Explorer cannot display the webpage"

    So I again go to the WGA FAQ, click through the pages and end up with the page stating that the info bar should appear (it doesn't).  Click the altnerate method link, Validate button, and I'm brought to another page asking to click the information bar, which again isn't there.  So I ran the diagnostic check in IE7 and got the same results as in Firefox.

    I can't really think of anything else to do here.  I have never had any problems downloading .exe files from other websites.  Please advise.

    Saturday, October 27, 2007 9:01 PM

Answers

  • Hi Tread,

     

      Would you create a (no cost) Support Request at http://go.microsoft.com/fwlink/?linkid=52029. They should be able to either help you troubleshoot installing the ActiveX control or determine if the cause is a network issue of some sort.

     

    Sorry I couldn't be more help, but I believe this would be too complicated of an issue to be able to troubleshoot adequately on the forums. Plus, if the issue turned out to be a Network issue or an issue in Vista (outside of WGA) the troubleshooting would quickly leave my area of knowledge.

     


    Thank you,
    Darin Smith
    WGA Forum Manager

     

    Monday, October 29, 2007 8:01 PM

All replies

  • I did find a few people that have had this problem after I posted the thread, and that these steps seemed to fix it for them:

    WGA Error Code: 0x80080296 (Error Message: Validation not completed : ActiveX Error )
    ******************************************************************

    Cause: Conflict between DNS Address of ISP especially Comcast and IP Address of Microsoft.

    Resolution: Set Global IP Address for DNS Server manually.

    Control Panel - Network Connection - Local Area Connection (Properties) - TCP/IP Properties
    Set IP Address for "Preffered DNS Server" as 4.2.2.2 and for "Alternate DNS Server" as 4.2.2.3

    If the issue persists, try new user account.

    Use article to create and transfer data from old user profile to new user profile http://support.microsoft.com/kb/811151



    I ran through all those steps (including setting up a new user account), and it still does not work.  It might be worth noting that prior to this I was using a manually set up static IP address.  I tried changing the DNS servers with both the static IPs and the automatic IPs, and neither worked.  All these changes were made to IPv4.  IPv6 is still set up to automatic.  Also, I've never had a problem with the automatic Windows updates.
    Sunday, October 28, 2007 4:06 PM
  • Hi Tread,

     

      Would you create a (no cost) Support Request at http://go.microsoft.com/fwlink/?linkid=52029. They should be able to either help you troubleshoot installing the ActiveX control or determine if the cause is a network issue of some sort.

     

    Sorry I couldn't be more help, but I believe this would be too complicated of an issue to be able to troubleshoot adequately on the forums. Plus, if the issue turned out to be a Network issue or an issue in Vista (outside of WGA) the troubleshooting would quickly leave my area of knowledge.

     


    Thank you,
    Darin Smith
    WGA Forum Manager

     

    Monday, October 29, 2007 8:01 PM