Answered by:
Office 2003 failing validation after 3 years

Question
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Dear reader,
Can you please help me with this problem: my validation failed after 3 years.
I followed the intstructions and steps on the validation site and received the message:"Office Genuine Advantage Plug-in loaded correctly". Then at step 4. I need to continue but after pressing this button, nothing happens. (http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en&sGuid=98a52597-85c7-49cf-a2a9-21cfc0f49ea7)
Looking forward to your reply.
Monday, November 22, 2010 2:21 PM
Answers
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Hello Rogier1981,
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
Microsoft Office Project Professional 2007 - 100 Genuine
Microsoft Office Visio Professional 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005As you have already noted, your installation of Office Enterprise 2007 on your Acer Aspire computer is a nongenuine installation. It is a volume licensing installation that was done with an Invalid Volume Licensing Key. Invalid VLKs are made by a software pirating program called a Key Generator, or keygen, for short. The product key was never one that was issued by Microsoft.
Normally, legitimate users of Volume Licensing editions of Office are associated with larger business, educational, or governmental organizations. If that's you, please contact your organization's IT support staff for further assistance.
If your use of this installation of Office Enterprise 2007 is not associated with a larger business, educational, or governmental organization, and you purchased the installed copy of Office Enterprise 2007 thinking that it was a retail license to be sold to individual consumers, it is likely that you are a victim of software piracy or counterfeiting. As an individual consumer, you should never have been sold Volume Licensing (VL) materials such as the VL installation disc, and you certainly should not have received a Blocked Product Key for Office Enterprise 2007. You should have been sold Genuine retail licensed software.
If so, your first course of action is to confront your seller with this information and demand a full refund.
If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy. Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer. Please see the FAQ here: http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.
Your installations of Visio and Project Professional 2007 are also nongenuine installation.s As you can see in the snippet above, the mgadiag utility is showing that the Product Keys used to install both are genuine. However, the licenses for these installation of Visio Professional are also Volume Licenses (as shown by the PID and PID Type reported above: Pid>89403-707-4159871-63280</Pid><PidType>14</PidType></). If you do not have current and valid Volume Licensing Agreements to run Visio and Project Professional, your usage of Visio and Project Professional, regardless of whether the Product Key is Genuine or not, is a nongenuine usage. The fact that the Product Keys for both are still Genuine means that the organization(s) that originally purchased the Volume License for both is/are still in Good Standing with their Volume Licensing Agreement(s). Those Product Keys are rightfully their Product Keys, and no one else's. Volume Licensing keys cannot be sold when the computer is sold.
- Marked as answer by Darin Smith MS Tuesday, November 23, 2010 8:20 PM
Tuesday, November 23, 2010 3:03 PM
All replies
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Hello Rogier1981,
In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility. When asked, click the "Continue" button. When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.
Monday, November 22, 2010 3:10 PM -
Hi Dan,
Here is the Diagnostic report you requested:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
Windows Product ID: 89578-OEM-7332157-00211
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {1CFDFCE3-43C0-46DC-A35E-1AB226A5F0A9}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.100608-0458
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
Microsoft Office Project Professional 2007 - 100 Genuine
Microsoft Office Visio Professional 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1CFDFCE3-43C0-46DC-A35E-1AB226A5F0A9}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-3188611716-3784093969-1416115032</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5630 </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V3.24</Version><SMBIOSVersion major="2" minor="33"/><Date>20061215000000.000000+000</Date></BIOS><HWID>50333507018400EA</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65640</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89403-707-4159871-63280</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89405-707-4159871-63439</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="108"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Versie van Software Licensing-service: 6.0.6002.18005
Naam: Windows(TM) Vista, HomePremium edition
Beschrijving: Windows Operating System - Vista, OEM_SLP channel
Activerings-id: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Toepassings-id: 55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 89578-00146-321-500211-02-1043-6000.0000-3562008
Installatie-id: 173110111934065506965144698004823355587985476200660490
URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=43473
URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=43474
URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=43476
URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=43475
Gedeeltelijke productcode: 6CJ97
Licentiestatus: licentie
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: PgAAAAIAAgABAAIABQABAAAAAwABAAEAnJ+arN5YFT9obepO2BzasRphPk0+yE6V8vR39jaDFj1cKqxWKoU=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Acer Grape
FACP Acer Grape
DBGP Acer Grape
HPET Acer Grape
BOOT PTLTD $SBFTBL$
MCFG Acer Grape
SLIC ACRSYS ACRPRDCT
APIC Acer Grape
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPriHope you can help!
Cheers
Tuesday, November 23, 2010 1:35 PM -
Hello Rogier1981,
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
Microsoft Office Project Professional 2007 - 100 Genuine
Microsoft Office Visio Professional 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005As you have already noted, your installation of Office Enterprise 2007 on your Acer Aspire computer is a nongenuine installation. It is a volume licensing installation that was done with an Invalid Volume Licensing Key. Invalid VLKs are made by a software pirating program called a Key Generator, or keygen, for short. The product key was never one that was issued by Microsoft.
Normally, legitimate users of Volume Licensing editions of Office are associated with larger business, educational, or governmental organizations. If that's you, please contact your organization's IT support staff for further assistance.
If your use of this installation of Office Enterprise 2007 is not associated with a larger business, educational, or governmental organization, and you purchased the installed copy of Office Enterprise 2007 thinking that it was a retail license to be sold to individual consumers, it is likely that you are a victim of software piracy or counterfeiting. As an individual consumer, you should never have been sold Volume Licensing (VL) materials such as the VL installation disc, and you certainly should not have received a Blocked Product Key for Office Enterprise 2007. You should have been sold Genuine retail licensed software.
If so, your first course of action is to confront your seller with this information and demand a full refund.
If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy. Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer. Please see the FAQ here: http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.
Your installations of Visio and Project Professional 2007 are also nongenuine installation.s As you can see in the snippet above, the mgadiag utility is showing that the Product Keys used to install both are genuine. However, the licenses for these installation of Visio Professional are also Volume Licenses (as shown by the PID and PID Type reported above: Pid>89403-707-4159871-63280</Pid><PidType>14</PidType></). If you do not have current and valid Volume Licensing Agreements to run Visio and Project Professional, your usage of Visio and Project Professional, regardless of whether the Product Key is Genuine or not, is a nongenuine usage. The fact that the Product Keys for both are still Genuine means that the organization(s) that originally purchased the Volume License for both is/are still in Good Standing with their Volume Licensing Agreement(s). Those Product Keys are rightfully their Product Keys, and no one else's. Volume Licensing keys cannot be sold when the computer is sold.
- Marked as answer by Darin Smith MS Tuesday, November 23, 2010 8:20 PM
Tuesday, November 23, 2010 3:03 PM