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    I recently purchased a copy of Office 2003 basic from the exchange facility in Groton, Ct.  It is the Military Appreciation version. 

     I am getting the following error when I run the validation program. "the product key used to install Office has been identified by Microsoft as a false key associated with counterfiet copies of Office"  The error code is 0X8018108

    I uninstalled and reinstalled the program with the same results.

    I doubt if the Navy exchange facility would be selling counterfiet software.

    Any ideas?

    Thanks Much

     

    Wednesday, November 15, 2006 12:58 PM

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    Print a copy of the report, take it to the seller and insist on a full refund.
    Wednesday, November 15, 2006 2:14 PM
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    Hi 777:

     

    Could you help us out with some details?

     

    I'll need you to submit a service request here (http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&) so I can contact you directly about this issue. We can follow up directly with your retailer (Navy Exchange Service?) and get to the bottom of this.

     

    I would agree, I don't believe that the US Navy would be distributing this =). We will definitely investigate.

     

    Thanks for your time!

     

    -phil

    Wednesday, November 15, 2006 7:34 PM
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    This is an update to my initial post.

    Further reading of this thread indicated that other people were having the same problem.

     Several were instructed to:

    Go to C:\Documents and Settings\All Users\Application Data\Office Genuine Advantage\data and delete the data.dat file, then reboot.

    I tried it, went to the validation page and am not receiving a validation error anymore.  I was able to download the add-in I was trying to get.

    All seems well

     

     

    Friday, November 17, 2006 12:33 PM

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  • Question
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    Print a copy of the report, take it to the seller and insist on a full refund.
    Wednesday, November 15, 2006 2:14 PM
  • Question
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    0
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    Hi 777:

     

    Could you help us out with some details?

     

    I'll need you to submit a service request here (http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&) so I can contact you directly about this issue. We can follow up directly with your retailer (Navy Exchange Service?) and get to the bottom of this.

     

    I would agree, I don't believe that the US Navy would be distributing this =). We will definitely investigate.

     

    Thanks for your time!

     

    -phil

    Wednesday, November 15, 2006 7:34 PM
  • Question
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    This is an update to my initial post.

    Further reading of this thread indicated that other people were having the same problem.

     Several were instructed to:

    Go to C:\Documents and Settings\All Users\Application Data\Office Genuine Advantage\data and delete the data.dat file, then reboot.

    I tried it, went to the validation page and am not receiving a validation error anymore.  I was able to download the add-in I was trying to get.

    All seems well

     

     

    Friday, November 17, 2006 12:33 PM