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Win Vista build 6000 - "An unauthorized change was made to your license" - and no return calls from support after 2 days.. RRS feed

  • Question

  • Hi,

    My laptop just got a BSOD, and when I logged in after it started up again, I got a message saying there was an unauthorized change in windows.. :s with a link to online info(http://support.microsoft.com/kb/931699), which in turn ran the WGA test and reported back that this copy of vista isn't genuine.. (it's an OEM vista business that came with the laptop when I bought it from DELL, a year ago).

    The Microsoft Genuine Advantage Diagnostic Tool gave me the following:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
    Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
    Windows Product ID: 89576-OEM-7332141-00054
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    ID: {DDCF01E8-28CE-46D4-A60C-915E7E888EA0}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.090302-1506
    TTS Error: M:20091012012248181-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Opera9.5rc\opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\secur32.dll[6.0.6000.16870]
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6000.16386]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DDCF01E8-28CE-46D4-A60C-915E7E888EA0}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WRMG7</PKey><PID>89576-OEM-7332141-00054</PID><PIDType>2</PIDType><SID>S-1-5-21-335613416-2865207417-369860931</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1330                       </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="4"/><Date>20080421000000.000000+000</Date></BIOS><HWID>2B323507018400F8</HWID><UserLCID>0414</UserLCID><SystemLCID>0414</SystemLCID><TimeZone>Vest-Europa (normaltid)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAMYKAAAAAAAAYWECANOQ26OZ0LO+yUrKAdArSr9MLECc5R83cvYPeMxLvAYklxZrZ/Gq3tU0BVRSvuHA3AbjgSsuoPZIXQUzg/cS54AmARBV12OxLXCC0eW5uaSMp6rzVDc++WD8tFztgt4fFk63gL51i1bN/uktHF9NnJ4kBVVZxxNaOR4lt2FMSriC7OOWr53c4hW4OnyWUnUkf1ggRM9YVjVPaXfq9heWBY0853m726S8cJB9xNHewW3YnTbo+U/02rM9GieAKZNWwwdYiXpc/hINcaDhijOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(291, 5) (null): 0xC004D401

    HWID Data-->
    HWID Hash Current: QgAAAAEABgABAAIAAQABAAAABgABAAEA6GE0S+pyfPQSeei4YNEM8kaDfDpEnM5w8vTKXB+I+Fwmf6xWZNxiNUbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      SSDT   PmRef  CpuPm


    I know I haven't installed any software since last time I logged in, and the BSOD occured..
    Only thing happening lately was that the laptop did hit the floor from aprox 2-4 inches above the floor yesterday.. (a one year old who loves to watch youtube on daddy's computer.. :\ ) could this cause something like this? (HDD/hardware failure of some kind?)

    Update: 2 days since this happened now, and noone has contacted me from Microsoft (I opened up a support case that should have been answeared "within one business day").. Ps. I tried to contact the support in _norway_, not us..

    Does anyone have any idea of why this is happening? I can't get any work done, and as a self-employed web developer, this is kind of crucial.. :s

    Monday, October 12, 2009 12:06 AM

Answers

  • Hello cfenzo,

    The core of your issue centers on the line in your Diagnostic Report that reads:


    File Scan Data-->
    File Mismatch: C:\Windows\system32\secur32.dll[6.0.6000.16870]
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6000.16386]


    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

     

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Click the ‘Start’ button

    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    5)    Click the "Next" button.

    6)    Reboot back into Normal mode

    7)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, October 14, 2009 6:41 PM
    Wednesday, October 14, 2009 6:40 PM