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Windows 7 Genuine Problem

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I purchased a Packard Bell Pc from PC World nearly four months ago, but now receiving a message from time to time saying "This issue of Windows is not genuine". It is now preventing me downloading security updates from Microsoft. I can`t believe PC World would be selling counterfeit Microsoft software so have no idea why this is happening. I have attached the diagnostic report.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {EED7A2BB-CCA2-405F-8D60-303FEEB6BE2B}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EED7A2BB-CCA2-405F-8D60-303FEEB6BE2B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1793306552-1980487639-3331643131</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>imedia S3810</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A1</Version><SMBIOSVersion major="2" minor="6"/><Date>20100331000000.000000+000</Date></BIOS><HWID>0BB93607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 5:5:2011 09:05
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc

HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAeqiCjbzFRLFGtdYRsFCMvVxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   ACRSYS  APIC1128
FACP   ACRSYS  FACP1128
HPET   ACRSYS  OEMHPET
MCFG   ACRSYS  OEMMCFG
SLIC   ACRSYS  ACRPRDCT
OEMB   ACRSYS  OEMB1128
GSCI   ACRSYS  GMCHSCI
AWMI   ACRSYS  OEMB1128
SSDT   DpgPmm  CpuPm

Would appreciate if someone can resolve this for me

Thursday, May 5, 2011 5:14 PM

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Issue is assumed to be resolved.

Darin MS
- Marked as answer by Darin Smith MS Thursday, May 12, 2011 7:51 PM
Thursday, May 12, 2011 7:51 PM

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"penguin510" wrote in message news:2679c3b6-6180-4908-85b2-2aa421aab358...

I purchased a Packard Bell Pc from PC World nearly four months ago, but now receiving a message from time to time saying "This issue of Windows is not genuine". It is now preventing me downloading security updates from Microsoft. I can`t believe PC World would be selling counterfeit Microsoft software so have no idea why this is happening. I have attached the diagnostic report.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426

Would appreciate if someone can resolve this for me

For some reason your computer's Software Protection Service is not running - please try the following...

Click on the Start button
In the Search box, type
SERVICES.MSC
and hit the Enter key
Accept the UAC prompt, if you get one, and the Services Console will appear.
Look down the list for the Software Protection Service
right-click on it, and select Properties
In the Startup type section, it should say 'Automatic(delayed start)' - If not, then set it that way, and click Apply
Select the Start button to attempt to start the service - what happens?
If the service fails to start, what is the EXACT error message?

If it's failed to start, please try the following also (it may provide a more informative error message)....
1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on the found file CMD.exe and select Run as Administrator - accept the UAC prompt if you get one
    4) Type: net start sppsvc   (It may ask you if you are sure, select yes)
What error do you get?

Reboot - allow a few minutes for the system to settle down, and run a new MGADiag report, and post the result here.

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Darin Smith MS Friday, May 6, 2011 11:11 PM
Friday, May 6, 2011 8:32 AM

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The errors I`m getting are for 1st method- Windows can`t start the Software protection Service on Local computer. Error 2 the system can`t find the file specified and for the 2nd method- System error 2 has occurred. The system can`t find the file specified.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {EED7A2BB-CCA2-405F-8D60-303FEEB6BE2B}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EED7A2BB-CCA2-405F-8D60-303FEEB6BE2B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1793306552-1980487639-3331643131</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>imedia S3810</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A1</Version><SMBIOSVersion major="2" minor="6"/><Date>20100331000000.000000+000</Date></BIOS><HWID>0BB93607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 5:5:2011 09:05
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc

HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAeqiCjbzFRLFGtdYRsFCMvVxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   ACRSYS  APIC1128
FACP   ACRSYS  FACP1128
HPET   ACRSYS  OEMHPET
MCFG   ACRSYS  OEMMCFG
SLIC   ACRSYS  ACRPRDCT
OEMB   ACRSYS  OEMB1128
GSCI   ACRSYS  GMCHSCI
AWMI   ACRSYS  OEMB1128
SSDT   DpgPmm  CpuPm

Sunday, May 8, 2011 12:21 PM
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"penguin510" wrote in message news:acd1a20a-07f9-4149-ba81-b1849a55329d...

The errors I`m getting are for 1st method- Windows can`t start the Software protection Service on Local computer. Error 2 the system can`t find the file specified and for the 2nd method- System error 2 has occurred. The system can`t find the file specified.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003

OK - this is not a good result :(

Have you been using any of the 'Registry Cleaners/Optimizers/ Stuff-up makers"? If so, then that is almost certainly the source of your problem. You need to UNDO any changes they made, and then see how the system operates afterwards.

If you can't do that, then try using System Restore to get back to a time when the system worked properly.

once completed, run another MGADiag report, and post the result.

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Sunday, May 8, 2011 6:50 PM

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"penguin510" wrote in message news:acd1a20a-07f9-4149-ba81-b1849a55329d...

The errors I`m getting are for 1st method- Windows can`t start the Software protection Service on Local computer. Error 2 the system can`t find the file specified and for the 2nd method- System error 2 has occurred. The system can`t find the file specified.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003

OK - this is not a good result :(

Have you been using any of the 'Registry Cleaners/Optimizers/ Stuff-up makers"? If so, then that is almost certainly the source of your problem. You need to UNDO any changes they made, and then see how the system operates afterwards.

If you can't do that, then try using System Restore to get back to a time when the system worked properly.

once completed, run another MGADiag report, and post the result.

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Sunday, May 8, 2011 6:58 PM

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0

Sign in to vote
No further reply from the Original Poster.

Issue is assumed to be resolved.

Darin MS
- Marked as answer by Darin Smith MS Thursday, May 12, 2011 7:51 PM
Thursday, May 12, 2011 7:51 PM

Answered by:

Windows 7 Genuine Problem

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