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Windows Error 0xC004D401 RRS feed

  • Question

  • As stated above i am now getting the Windows 0xC004D401 Error.

    Please follow this link to see my original post which states my problem: http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/windows-error-0xc004d401/e210c083-9445-e011-9575-d8d385dcbb12

    This is my result from the MGA Diagnostics:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-BDYVB-MX3DF-2W97H
    Windows Product Key Hash: w1+vfC3fXGRfF9SwXE4cBEcIFQU=
    Windows Product ID: 89583-OEM-7359981-13344
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {91B15445-B1ED-48E5-98FE-76B248A44C9C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.100608-0458
    TTS Error: K:20110303222711751-M:20110304140527684-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{91B15445-B1ED-48E5-98FE-76B248A44C9C}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2W97H</PKey><PID>89583-OEM-7359981-13344</PID><PIDType>3</PIDType><SID>S-1-5-21-479881193-1775239831-2611677170</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7529</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.4</Version><SMBIOSVersion major="2" minor="5"/><Date>20090326000000.000000+000</Date></BIOS><HWID>32333507018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1648, 9) (null): 0xC004D401

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAQABAABAAEAAgABAAAAAwABAAEA6GEoBER4uW/NUK8MOjDqS0jkqnbGopA6je/y9HSXLtqsVkVZRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            7529MS        A7529200
      FACP            7529MS        A7529200
      MCFG            7529MS        OEMMCFG
      OEMB            7529MS        A7529200
      GSCI            7529MS        GMCHSCI
      SSDT            DpgPmm        CpuPm

    Also Note: I got the error message again as soon as i ran the test.

    If anyone could help me it would be very much appreciated. Also if i need to format my hard drive and do a clean reinstall of windows will this fix my problem? (I don't really mind formatting, but i'm not sure it will fix it)

    Friday, March 4, 2011 4:29 AM

Answers

  • Let me say it this way; I WANT TO format my hard drive and do a clean reinstall of windows vista. If i do this will it fix my problems?

    I seriously doubt that my RAM or HDD is at fault. Its a new computer (1.5) years old so nothing by the could have gone wrong with it. It is also a gaming computer so it is designed for heavy usage.

    So as i said before i want to format and do a clean reinstall of windows vista (also a good way to clean some of the junk off my computer), will this fix this problem?

    Could you just say yes or no, i want to start his ASAP, Formatting etc. takes a while and tomorrow i have to do a lot of school work.

    Note: I i do format etc. and i still get this problem does this mean it is my hardware at fault or that my Product is actually invalid?

    Saturday, March 5, 2011 12:42 AM
  • Let me say it this way; I WANT TO format my hard drive and do a clean reinstall of windows vista. If i do this will it fix my problems?

    I seriously doubt that my RAM or HDD is at fault. Its a new computer (1.5) years old so nothing by the could have gone wrong with it. It is also a gaming computer so it is designed for heavy usage.

    So as i said before i want to format and do a clean reinstall of windows vista (also a good way to clean some of the junk off my computer), will this fix this problem?

    Could you just say yes or no, i want to start his ASAP, Formatting etc. takes a while and tomorrow i have to do a lot of school work.

    Note: I i do format etc. and i still get this problem does this mean it is my hardware at fault or that my Product is actually invalid?


    No one can absolutely tell you whether a reinstall will fix your issues.
     
    Without running memory and hard drive diagnostics we can't tell you absolutely whether the hardware is at fault or not.  As Noel said, it may be a hard drive failing or RAM going bad which can cause a licensing store to get corrupted.  You can Google for diagnostic programs that can be run independently of Windows via either a DOS, Linux or PC-Bart boot disk.
     
    Hardware can fail at any time and have disastrous consequences. I have had 5 year warranty hard drives die 10 days after installing and had them arrive DOA from the manufacturer and I have had hard drives warranted for 1 year last for 10.  With electronics you just never know.  I've also had memory go bad in the middle of running a defrag program which totally trashed the data on the hard drive (that is what backups are for.)
     
    If the only problem with the computer is a corrupted hard drive (without physical issues with that hard drive) then a full system restore will fix the issues you have as long as your license is valid (and I don't think Noel found anything that would indicate it wasn't valid.)  Remember that the hard drive will be overwritten and all data and programs will be erased.  If there is any data on the drive that you don't have backed up you need to do that before you reformat the drive.  Programs will, of course, have to be reinstalled from the original installation media.
    Saturday, March 5, 2011 1:39 AM

All replies

  • "PatrickKavanagh117" wrote in message news:267c9472-603d-4f72-bff2-ceb5f171e785...

    As stated above i am now getting the Windows 0xC004D401 Error.

    Please follow this link to see my original post which states my problem: http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/windows-error-0xc004d401/e210c083-9445-e011-9575-d8d385dcbb12

    This is my result from the MGA Diagnostics:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-BDYVB-MX3DF-2W97H
    Windows Product Key Hash: w1+vfC3fXGRfF9SwXE4cBEcIFQU=
    Windows Product ID: 89583-OEM-7359981-13344
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003


    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1648, 9) (null): 0xC004D401


    Also Note: I got the error message again as soon as i ran the test.

    If anyone could help me it would be very much appreciated. Also if i need to format my hard drive and do a clean reinstall of windows will this fix my problem? (I don't really mind formatting, but i'm not sure it will fix it)


    This error is usually the result of corruption in the Licensing store - and the solution is to recreate the store.
    Please try the below steps to recreate the Store files.  This may resolve the issue.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. Be sure to use the Product key on the sticker on the side or bottom of the PC (some laptops may have the sticker located in the battery compartment) To Activate, please use the Activate by Phone option.
     
     
    Once complete, please post back with a new MGADiag report

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, March 4, 2011 5:40 AM
    Moderator
  • Ok followed the instructions this is what happened to me:

    Followed all instructions perfectly until this point (Also when you said an internet browser Mozilla Firefox leads you somewhere else, however windows explorer does what it should have done):

    When i entered "cscript slmgr.vbs -rilc" the windows error 0xC004D401 message came up again, and instead of taking along time it was extremely quick (instant).

    After this i restarted my computer twice. Upon the first and second restart when i came up to the windows logo, as soon as i went away a new error message came up "An error has occurred". After this i shut down my computer, waited a few minutes and then started it up again, same thing happened "An error has occurred" right after the windows logo screen. Tried again, same thing. I now cannot get onto my computer. After the error message "An error has occurred" if i close it, it logs me off and when i try to log back on i get the error message, then when i close it, it logs me off.

    Could you please provide some further assistance?

    Also if i try a windows repair from the Windows DVD will it help?

    And if the worst is to happen and i Format + clean reinstall of windows will that fix the problem? (I'm assuming it will, and now formatting doesn't sound like a bad idea so if formatting will fix the problem I'll do it).

    Friday, March 4, 2011 6:47 AM
  • "PatrickKavanagh117" wrote in message news:485e4c39-9fb8-412c-aa31-2017a7685c60...

    Ok followed the instructions this is what happened to me:

    Followed all instructions perfectly until this point (Also when you said an internet browser Mozilla Firefox leads you somewhere else, however windows explorer does what it should have done):

    When i entered "cscript slmgr.vbs -rilc" the windows error 0xC004D401 message came up again, and instead of taking along time it was extremely quick (instant).

    After this i restarted my computer twice. Upon the first and second restart when i came up to the windows logo, as soon as i went away a new error message came up "An error has occurred". After this i shut down my computer, waited a few minutes and then started it up again, same thing happened "An error has occurred" right after the windows logo screen. Tried again, same thing. I now cannot get onto my computer. After the error message "An error has occurred" if i close it, it logs me off and when i try to log back on i get the error message, then when i close it, it logs me off.

    Could you please provide some further assistance?

    Also if i try a windows repair from the Windows DVD will it help?

    And if the worst is to happen and i Format + clean reinstall of windows will that fix the problem? (I'm assuming it will, and now formatting doesn't sound like a bad idea so if formatting will fix the problem I'll do it).

    A repair install should fix the problem - see here.
     
    NOTE:  if your are not offered the opportunity to Upgrade, do NOT proceed, as it will wipe all data!
    Instead, boot to the Repair option, and see if Windows can repair the startup.
     

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, March 4, 2011 8:18 AM
    Moderator
  • I can't upgrade (its says you need to be on windows to upgrade) and the start up repair says their is nothing wrong. I still cannot get onto windows. The error message "an error has occurred" continues to pop-up.

    Is formatting and doing a clean re-install of windows my only option now? If it is please tell me ASAP as tomorrow is Saturday and doing this is a weekend thing so i need as much time as possible.

    Friday, March 4, 2011 9:42 AM
  • "PatrickKavanagh117" wrote in message news:703166c9-23e7-40ec-8db8-a19a76449454...

    I can't upgrade (its says you need to be on windows to upgrade) and the start up repair says their is nothing wrong. I still cannot get onto windows. The error message "an error has occurred" continues to pop-up.

    Is formatting and doing a clean re-install of windows my only option now? If it is please tell me ASAP as tomorrow is Saturday and doing this is a weekend thing so i need as much time as possible.


    This does sound as if you have significant file-corruption problems. This could be due toe either a failing hard drive, or a problem with the RAM.
    I suggest that you post in the Windows Answers Vista Repair forum here for assistance....
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, March 4, 2011 7:07 PM
    Moderator
  • Let me say it this way; I WANT TO format my hard drive and do a clean reinstall of windows vista. If i do this will it fix my problems?

    I seriously doubt that my RAM or HDD is at fault. Its a new computer (1.5) years old so nothing by the could have gone wrong with it. It is also a gaming computer so it is designed for heavy usage.

    So as i said before i want to format and do a clean reinstall of windows vista (also a good way to clean some of the junk off my computer), will this fix this problem?

    Could you just say yes or no, i want to start his ASAP, Formatting etc. takes a while and tomorrow i have to do a lot of school work.

    Note: I i do format etc. and i still get this problem does this mean it is my hardware at fault or that my Product is actually invalid?

    Saturday, March 5, 2011 12:42 AM
  • Let me say it this way; I WANT TO format my hard drive and do a clean reinstall of windows vista. If i do this will it fix my problems?

    I seriously doubt that my RAM or HDD is at fault. Its a new computer (1.5) years old so nothing by the could have gone wrong with it. It is also a gaming computer so it is designed for heavy usage.

    So as i said before i want to format and do a clean reinstall of windows vista (also a good way to clean some of the junk off my computer), will this fix this problem?

    Could you just say yes or no, i want to start his ASAP, Formatting etc. takes a while and tomorrow i have to do a lot of school work.

    Note: I i do format etc. and i still get this problem does this mean it is my hardware at fault or that my Product is actually invalid?


    No one can absolutely tell you whether a reinstall will fix your issues.
     
    Without running memory and hard drive diagnostics we can't tell you absolutely whether the hardware is at fault or not.  As Noel said, it may be a hard drive failing or RAM going bad which can cause a licensing store to get corrupted.  You can Google for diagnostic programs that can be run independently of Windows via either a DOS, Linux or PC-Bart boot disk.
     
    Hardware can fail at any time and have disastrous consequences. I have had 5 year warranty hard drives die 10 days after installing and had them arrive DOA from the manufacturer and I have had hard drives warranted for 1 year last for 10.  With electronics you just never know.  I've also had memory go bad in the middle of running a defrag program which totally trashed the data on the hard drive (that is what backups are for.)
     
    If the only problem with the computer is a corrupted hard drive (without physical issues with that hard drive) then a full system restore will fix the issues you have as long as your license is valid (and I don't think Noel found anything that would indicate it wasn't valid.)  Remember that the hard drive will be overwritten and all data and programs will be erased.  If there is any data on the drive that you don't have backed up you need to do that before you reformat the drive.  Programs will, of course, have to be reinstalled from the original installation media.
    Saturday, March 5, 2011 1:39 AM
  • Ok i'm going to format and do a clean reinstall of windows. If i am still getting problems i'll assume my hardware has gone bad.

    If my hardware is bad which part or parts would be causing it?

    Also my GPU broke around half a year ago so i brought my computer into the store i bought it from and they gave me a replacement for the broken GPU (Zotac Nvidia Geforce GTX 260 X2). If a new things has broke (such as my Hard Drive) would they give a replacement for that too? When i went through the booklet it says "3 Year limited hardware warranty. Conditions Apply." So if something has gone wrong again they have to get me a replacement? (i got the computer from them around ~1.5 years ago).

    Saturday, March 5, 2011 3:07 AM
  • "PatrickKavanagh117" wrote in message news:66af77fb-abac-417a-93fe-3ebac4c37935...

    Ok i'm going to format and do a clean reinstall of windows. If i am still getting problems i'll assume my hardware has gone bad.

    If my hardware is bad which part or parts would be causing it?

    Also my GPU broke around half a year ago so i brought my computer into the store i bought it from and they gave me a replacement for the broken GPU (Zotac Nvidia Geforce GTX 260 X2). If a new things has broke (such as my Hard Drive) would they give a replacement for that too? When i went through the booklet it says "3 Year limited hardware warranty. Conditions Apply." So if something has gone wrong again they have to get me a replacement? (i got the computer from them around ~1.5 years ago).


    I'd test the HD using the manufacturer's test utility, and the RAM using MemTest86+ before attempting a reinstall - otherwise you may find that you have to do it again anyhow.
    Without knowing the exact terms of the hardware warranty no-one here can say anything about whether your hardware will be covered, and your vendor's liability. None of us are lawyers AFAIK, so even if we did know the terms, our interpretation of them could differ from the vendor's.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, March 5, 2011 5:56 AM
    Moderator
  • Allright. I formatted (the format was extremely quick, it took around ~3mins on a 1TB HD, formating should take around an hour unless it just did a quick format and wiped it) and did a clean reinstall of windows. I activated online manually. Everything APPEARS to be fine. I have restatred the copmuter several times, gone to control panel and it says windows is activated and i have not recieved any error messages. I will keep using my computer and if i find anything strange happening or any more related error messages i will assume it is a hardware fault. Also what sholud i keep an eye out for if my hardware is at fault , so far my computers been working fine nothing suspecions or anything; if i do have a hardware fault it is so far, undectable.
    Saturday, March 5, 2011 9:32 AM
  • Allright. I formatted (the format was extremely quick, it took around ~3mins on a 1TB HD, formating should take around an hour unless it just did a quick format and wiped it) and did a clean reinstall of windows. I activated online manually. Everything APPEARS to be fine. I have restatred the copmuter several times, gone to control panel and it says windows is activated and i have not recieved any error messages. I will keep using my computer and if i find anything strange happening or any more related error messages i will assume it is a hardware fault. Also what sholud i keep an eye out for if my hardware is at fault , so far my computers been working fine nothing suspecions or anything; if i do have a hardware fault it is so far, undectable.

    A suggestion, once you get the computer up and running exactly like you want it, use some program (Acronis True Image is one) to image the hard drive for backup purposes.  That way if you should have an issue you would only need to restore from the image, a much quicker process then reinstalling everything again.
    Saturday, March 5, 2011 3:17 PM
  • Alright, strange stuff is starting to happen

    Ive installed some software VLC Media player, Xfire etc. and they've all installed fine no errors, and they all seem to work fine.

    So far i have only installed 2 games, Call of Duty Modern Warfare 1 and 2. They also both installed fine.

    CoD 4: Games started up fine, played a little and changed the graphic settings to max. I then exited the game and started it back up again. Turns out my graphics reset themselves; i changed the graphics to max and then it changed itself back to default. Strange, that never happened before.

    MW2: Same thing happened here; installed fine, no errors and the game started up fine too. As usual i changed the graphics up to max and played a little, still nothing went wrong. I then exited the game and started it back up again. Now when i tried launching MP nothing happened, i waited around ~30mins and launched MP again, this time it started up, this is also strange as before it always started up. When it started up, Turns out my graphics reset themselves (just like CoD 4) and this time my MP rank also reset itself (used to  be level 4 now i was level 1). This is very strange.

    I am now very suspicious of a Hardware fault. Could someone please tell me from what they have read above if it is a hardware fault and which part I.E RAM, HHD etc. is at fault.

    The games worked fine when i was playing them and MW2 is quite a hardware demanding game so i instantly eliminated a hardware fault. But with this strange stuff happening to the games i got very suspicious.

    Also Could someone give me a link to a good, reliable HHD diagnostic and RAM diagnostic so i can run some tests. Also could you give me instructions how to use it (never done anything like this before) and make sure it isn't too complex and it won't stuff up my computer (even more).

    Other note: The Error messages from windows (0xC004D401 etc.) have not shown up anymore, i have constantly checked windows validation status when i go online and it still says windows is activated.

    Another Note:Even though this strange stuff is happening to my games could it just be a one-off sort of thing? i haven't tested the games enough to see if these strange things keeps happening to them yet.

    Sunday, March 6, 2011 10:52 AM
  • "PatrickKavanagh117" wrote in message news:3e20c066-28fd-4f69-a06f-07c4a26e98e1...

    Alright, strange stuff is starting to happen

    Ive installed some software VLC Media player, Xfire etc. and they've all installed fine no errors, and they all seem to work fine.

    So far i have only installed 2 games, Call of Duty Modern Warfare 1 and 2. They also both installed fine.

    CoD 4: Games started up fine, played a little and changed the graphic settings to max. I then exited the game and started it back up again. Turns out my graphics reset themselves; i changed the graphics to max and then it changed itself back to default. Strange, that never happened before.

    MW2: Same thing happened here; installed fine, no errors and the game started up fine too. As usual i changed the graphics up to max and played a little, still nothing went wrong. I then exited the game and started it back up again. Now when i tried launching MP nothing happened, i waited around ~30mins and launched MP again, this time it started up, this is also strange as before it always started up. When it started up, Turns out my graphics reset themselves (just like CoD 4) and this time my MP rank also reset itself (used to  be level 4 now i was level 1). This is very strange.

    I am now very suspicious of a Hardware fault. Could someone please tell me from what they have read above if it is a hardware fault and which part I.E RAM, HHD etc. is at fault.

    The games worked fine when i was playing them and MW2 is quite a hardware demanding game so i instantly eliminated a hardware fault. But with this strange stuff happening to the games i got very suspicious.

    Also Could someone give me a link to a good, reliable HHD diagnostic and RAM diagnostic so i can run some tests. Also could you give me instructions how to use it (never done anything like this before) and make sure it isn't too complex and it won't stuff up my computer (even more).

    Other note: The Error messages from windows (0xC004D401 etc.) have not shown up anymore, i have constantly checked windows validation status when i go online and it still says windows is activated.

    Another Note:Even though this strange stuff is happening to my games could it just be a one-off sort of thing? i haven't tested the games enough to see if these strange things keeps happening to them yet.


    MemTest86+    http://www.memtest.org/  - you should run the test for at least two full passes.
     
    For HD testing, go to your HD manufacturer's website, and download their utility (usually an iso file that you need to burn to CD) - run the short test, then the long one.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, March 6, 2011 11:14 AM
    Moderator
  • Allright i'm gonna test the RAM First.

    Now; with the link you've given me is this what to download "-= Download (Pre-built & ISOs) =-" ?

    As i have never done this before could you give me a simple step-by-step list of instructions on how to use this peice of software?

    I've never used this or anything like this, i have no idea how it works and will defiantly do something wrong if i try doing it myself!

    Monday, March 7, 2011 3:54 AM
  • Also this is the model of my HD:

    Samsung HD103UI ATA

    1TB @5400RPM

    Monday, March 7, 2011 3:59 AM
  • "PatrickKavanagh117" wrote in message news:751e3882-9c25-46d1-9741-0cec5cd2beee...

    Also this is the model of my HD:

    Samsung HD103UI ATA

    1TB @5400RPM


    OK - here's the link to the Samsung HD test utility....
    Follow the instructions. Note that the above utility may NOT work for this disk, in which case, use this one instead....
     
     
     
     
     
    The MemTest version you want is
    once downloaded, unzip the file to a known location, then use whatever CD-burning tool you have, to burn the image to a writable CD.
    You then need to boot the machine to the CD (check your manual for any special boot instructions for that, such as pressing F12 at POST time). he program will then start automatically, and continue until you tell it to stop. I'd leave it running overnight, at least.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, March 7, 2011 6:14 AM
    Moderator
  • Thanks for that, very much appreciated!

    Will get to work with both of them and report my findings here.

    With the RAM Diag thingy is it really necessary to leave it running overnight?

    And the ESTool thins for the Samsung HDD's says that it might format your HDD. Does it just have a random chance of just formatting you HDD when running the thing, or do they mean; It will format your HDD if you tell it to?

    Monday, March 7, 2011 9:44 AM
  • "PatrickKavanagh117" wrote in message news:3139c86a-75db-447d-8a85-e4030925c858...

    Thanks for that, very much appreciated!

    Will get to work with both of them and report my findings here.

    With the RAM Diag thingy is it really necessary to leave it running overnight?

    And the ESTool thins for the Samsung HDD's says that it might format your HDD. Does it just have a random chance of just formatting you HDD when running the thing, or do they mean; It will format your HDD if you tell it to?


    I've never used the ESTool - but it should warn you before doing anything dangerous. There's a chance that if you take the option to repair errors found (if there are errors, and if that option exists) that it may overwrite portions of the existing MBR, which could lead to losing some or all data on the disk.
     Do NOT attempt anything like a low-level format - which would irretrievably erase all your data.
    Simply run the Quick Scan  initially (I've never yet seen a disk utility that doesn't have that mode) If it fails that, then back up your data to external media before proceeding.
    Remember that a utility such as this will read/write the WHOLE DISK, not simply a single drive/partition on the disk, so backing up to a second partition on the same disk is not an option.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, March 7, 2011 10:39 AM
    Moderator
  • Ok thanks again!

    I will most probably perform the RAM and HDD Tests on the weekend. I have most my exams and assignments due this week so i'm a little busy during the weekdays.

    As for the computer; Games seem to run perfectly when playing them no lag crahses etc.

    Also not getting anymore Windows Valdidation Errors it still says windows is activated.

    The only trouble i am having is with MW2, when i turn my computer on initially the games runs smoothly, however if i exit the game it will not start up again until around ~30 mins. It has also crashed once which is unusual. My level and grpahics has yet to reset itself again.

    I'm still quite suspecious about a hardware fault, though, only running those tools will tell me whether or not it is.

    Tuesday, March 8, 2011 3:50 AM
  • This is just a wild suggestion so it may help or may do nothing (it shouldn't hurt anything). 

    In addition to all the advise from Noel and LVTravel, you may also want to see if you have the most recent Graphic Driver.  I game a bit and I found some game issues can be resolved with updating my Graphic Card driver.

     

    Thanks,


    Darin MS
    Tuesday, March 8, 2011 9:04 PM
  • Thanks for the suggestion! Darin Smith!

    But as i stated before i formatted my HD so i downloaded Nvidias latest drivers and instellad them. And if i do require my HD to be replaced (or formatted again) i will download the latest nvidias drivers again (even if there the same, can't be too sure).

    Noel D, I will commence the Memtest86+ test today and will post my results at around 9pm (AEST).

    Tommorrow (if i have the time) i will most probably run the HD test.

    Saturday, March 12, 2011 4:01 AM
  • Alright,

    I burned "mt420.iso" to a CD using Nero Start Smart Essentials, Calling it a Data CD.

    Now with the CD in the disk tray when i turn the computer on, when it comes to the part where it usually asks you to boot from CD it doesn't ask anything, the computer just starts normally. (For the Windows OS disk it says boot from CD? when it comes to the part when i looks for a CD in the disk tray)

    My BIOS is set so it's first boot option is the CD, and it works fine for the Windows OS disk, why isn't it booting from the CD?

    Saturday, March 12, 2011 4:54 AM
  • I've tried the disk in several computers that all have the DVD Drive as its first boot option. It still won't boot from the CD!

    Obviously my burning software isn't fit for this job so someone please give me a link to something that will burn this correctly!

    As i haven't started the test yet i will most probably leave it overnight when i manage to start it so expect my results to be posted around 1pm AEST tomorrow (Sunday).

    Saturday, March 12, 2011 6:40 AM
  • Alright figured it out with the help of YouTube.

    This what i did:

    Nero>Backup>Burn Image to Disk.

    Booted it up and the test is running.

    So far its been 5mins and pass 1 is at 20%

    I'm going to leave it running for around 8hrs so i'm assuming it will give me a very accurate result.

    As stated before i am going to post my results here tomorrow (Today is Saturday, tomorrow is Sunday) at around midday to 2pm AEST, (I have to play 2 soccer matches (Div 1 and Div 3) and its like 30 degrees :S tomorrow).

    Also if this test results in 0 errors is it safe to assume that the RAM is not faulty? (Most people say it should be 99% correct due to the 8hrs running time)

    And if i get 1 or more errors that would mean my RAM is bad, should i still bother to run the HDD test?

    If my RAM is bad i'm going to take some photo's with a camera as proof that my RAM is bad, because if the computer company finds that nothing is wrong they charge $180 (you could buy my RAM X2 for that)

    Saturday, March 12, 2011 6:58 AM
  • almost 6rs into the test and 6 passes completed. The errors counter reads 0.

    I'm assuming now that my RAM is not faulty, and would be very surprised if any errors come up now.

    I will still leave the test running overnight.

    Noel D Paton, could you please provide n00b like instructions (Step-by-step ones again just like the memtest) for the Samsung EStool so i can run it tomorrow as soon as i get home from my soccer match?

    Thanks Noel your help is very much appreciated!!!

    Saturday, March 12, 2011 12:24 PM
  • Allright completed the test.

    Walltime: 20hrs, 05mins, 00secs

    Test: Std

    Pass: 20

    Errors: 0

    Memory SPD Informations

    - Slot 0: 2048 MB DDR2-400 - Crucial Technology

    - Slot 1: 2048 MB DDR2-400 - Crucial Technology

    I think its safe to say my RAM is not faulty.

    Noel Could you please provide me a nice set of instructions on how to complete the HDD test? Thanks.

    Sunday, March 13, 2011 3:13 AM
  • Ergh...... Whats happening? Is Noel Busy or something or are the forums down???
    Thursday, March 17, 2011 12:14 PM
  • Sorry - been in hospital for a few days (all sorted now).

    The instructions for the HD test are on th elnks I sent you.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, March 18, 2011 6:27 AM
    Moderator
  • Bit of a n00b question but where did you send the links? can't seem to find anything anywhere.
    Monday, March 21, 2011 9:43 AM