Answered by:
This copy of windows is not genuine

Question
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I never got this message with my laptop until I moved to Japan. I bought this laptop at Best Buy with Windows 7 already installed. The first time I had this problem, I did something (I can'r remember) and it stopped popping up. I had to reformat for some other problems on my computer and now it is popping up. Now it is also changing the wallpaper to black and stating it is not genuine in the lower corner.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
Windows Product ID: 00359-OEM-8992687-00015
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {DC4AF7D9-D3AE-4094-95F4-F525BC9E2DCD}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Kim\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DC4AF7D9-D3AE-4094-95F4-F525BC9E2DCD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-8992687-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-114453956-2636402065-546677835</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>Q430/Q530 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>01KF.M003.20100520.KSJ</Version><SMBIOSVersion major="2" minor="6"/><Date>20100520000000.000000+000</Date></BIOS><HWID>91BA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tokyo Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800015-02-1033-7600.0000-1382010
Installation ID: 020821445992016515982812454672020110205653032782387523
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2BT4J
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2/5/2011 9:15:35 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000040
Event Time Stamp: 2:2:2011 08:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GEgS77FnLmoRQSGyKeAovi+ihFcXQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CALPELLA
HPET INTEL CALPELLA
BOOT PTLTD $SBFTBL$
MCFG INTEL CALPELLA
SLIC SECCSD LH43STAR
SSDT PmRef CpuPm
Any help will be great. Thank you,
Kim
Saturday, February 5, 2011 12:18 PM
Answers
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"kamoey" wrote in message news:609c2dfc-6448-4503-8a99-eecb2b65acbb...My friend helped me and this is what he had to say: I ran the MemTest86+ and there are no RAM issues reported. CHKDSK C: /F doesn't give me the option of checking the Event Viewer as it closes right after the tests with no prompt from me. I attempted to reboot the computer in Safe Mode, but it it couldn't find some of the drivers. The last driver it was able to successfully load was \windows\system32\DRIVERS\AVGIDSEH.Sys. This computer did have some problems with freezing up after going into the idle state, not fully loading Windows, and some applications (MS Paint in particular) not loading up. These haven't happened in a while, so I assumed they were resolved, but perhaps they have something to do with this.
You check event viewer when the machine is back up and running.If the machine couldn't find some of the drivers when in safe mode, were you getting error messages? if not, then were you just getting a black background, and larger icons? If so, then that's perfectly normal.The driver you quote above is, I think, form AVG - and shouldn't even be loading in safe mode (unless AVG has changed things since I last played with it)Have you run the HD manufacturer's test utility yet? - what was the result?From your later comments, it seems as if this machine has had some ongoing issues, and it may be better to troubleshoot them first rather than attempt to fix Validation, only to have it broken again when fixing the main problems.Please repost your systemic problem to the Win 7 Repair Answers forum at http://social.answers.microsoft.com/Forums/en-US/w7repair/threadswhere they can best assist at that - refer back to this thread so they can see the history.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Thursday, February 17, 2011 1:03 AM
Monday, February 7, 2011 10:00 PMModerator
All replies
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"kamoey" wrote in message news:2694009b-0cb0-4358-988d-dc16eff5eaf3...
I never got this message with my laptop until I moved to Japan. I bought this laptop at Best Buy with Windows 7 already installed. The first time I had this problem, I did something (I can'r remember) and it stopped popping up. I had to reformat for some other problems on my computer and now it is popping up. Now it is also changing the wallpaper to black and stating it is not genuine in the lower corner.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
Windows Product ID: 00359-OEM-8992687-00015
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2/5/2011 9:15:35 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000040
Event Time Stamp: 2:2:2011 08:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Any help will be great. Thank you,
Kim
Try a System File Checker - it will attempt to replace the broken file and any others it finds.
System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
run another MGADiag report, and post the results.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, February 6, 2011 7:19 AMModerator -
I tried to run the system file checker, and it gave me this :
"Window resource protection could not perform the requested operation."
It would not even run it.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
Windows Product ID: 00359-OEM-8992687-00015
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {DC4AF7D9-D3AE-4094-95F4-F525BC9E2DCD}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Kim\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DC4AF7D9-D3AE-4094-95F4-F525BC9E2DCD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-8992687-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-114453956-2636402065-546677835</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>Q430/Q530 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>01KF.M003.20100520.KSJ</Version><SMBIOSVersion major="2" minor="6"/><Date>20100520000000.000000+000</Date></BIOS><HWID>91BA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tokyo Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800015-02-1033-7600.0000-1382010
Installation ID: 020821445992016515982812454672020110205653032782387523
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2BT4J
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2/6/2011 8:55:11 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000040
Event Time Stamp: 2:2:2011 08:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GEgS77FnLmoRQSGyKeAovi+ihFcXQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CALPELLA
HPET INTEL CALPELLA
BOOT PTLTD $SBFTBL$
MCFG INTEL CALPELLA
SLIC SECCSD LH43STAR
SSDT PmRef CpuPm
Sunday, February 6, 2011 11:58 AM -
"kamoey" wrote in message news:007f265a-8567-4003-987b-1189244c4016...
I tried to run the system file checker, and it gave me this :
"Window resource protection could not perform the requested operation."
It would not even run it.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
Windows Product ID: 00359-OEM-8992687-00015
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000040
Event Time Stamp: 2:2:2011 08:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
The SFC scan not starting is a big problem - and sounds like it may perhaps be either RAM, or the hard drive.Have you been having other error messages or system reboots lately (either before or after the reinstall)?Please download MemTest86+ from www.memtest.org and create the boot disk - then run it for a couple of hours to test the RAMDownload the hard drive manufacturer's drive test utility - create the disk (if there's no Windows test app) and run that.See what they report.Run CHKDSK C: /F - you'll have to accept a reboot for the test to run.See what that reports (in Event Viewer)
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, February 6, 2011 1:09 PMModerator -
My friend helped me and this is what he had to say: I ran the MemTest86+ and there are no RAM issues reported. CHKDSK C: /F doesn't give me the option of checking the Event Viewer as it closes right after the tests with no prompt from me. I attempted to reboot the computer in Safe Mode, but it it couldn't find some of the drivers. The last driver it was able to successfully load was \windows\system32\DRIVERS\AVGIDSEH.Sys. This computer did have some problems with freezing up after going into the idle state, not fully loading Windows, and some applications (MS Paint in particular) not loading up. These haven't happened in a while, so I assumed they were resolved, but perhaps they have something to do with this.Monday, February 7, 2011 10:51 AM
-
"kamoey" wrote in message news:609c2dfc-6448-4503-8a99-eecb2b65acbb...My friend helped me and this is what he had to say: I ran the MemTest86+ and there are no RAM issues reported. CHKDSK C: /F doesn't give me the option of checking the Event Viewer as it closes right after the tests with no prompt from me. I attempted to reboot the computer in Safe Mode, but it it couldn't find some of the drivers. The last driver it was able to successfully load was \windows\system32\DRIVERS\AVGIDSEH.Sys. This computer did have some problems with freezing up after going into the idle state, not fully loading Windows, and some applications (MS Paint in particular) not loading up. These haven't happened in a while, so I assumed they were resolved, but perhaps they have something to do with this.
You check event viewer when the machine is back up and running.If the machine couldn't find some of the drivers when in safe mode, were you getting error messages? if not, then were you just getting a black background, and larger icons? If so, then that's perfectly normal.The driver you quote above is, I think, form AVG - and shouldn't even be loading in safe mode (unless AVG has changed things since I last played with it)Have you run the HD manufacturer's test utility yet? - what was the result?From your later comments, it seems as if this machine has had some ongoing issues, and it may be better to troubleshoot them first rather than attempt to fix Validation, only to have it broken again when fixing the main problems.Please repost your systemic problem to the Win 7 Repair Answers forum at http://social.answers.microsoft.com/Forums/en-US/w7repair/threadswhere they can best assist at that - refer back to this thread so they can see the history.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Thursday, February 17, 2011 1:03 AM
Monday, February 7, 2011 10:00 PMModerator -
This is what my friend had to say:
The event viewer isn't pulling up so I can't check it.
I wasn't getting error messages and it was in the command prompt-esk status while searching for and loading device drivers, but I thought it safe to assume that it couldn't find the drivers when it was stuck trying to load the same driver for over an hour.
I'm not up to date on my driver names, so I couldn't tell you what drivers should and shouldn't be loading, but I did attempt to run safe mode and that was the last driver that successfully loaded.
I attempted to run the HD manufacturer's test utility, but the only test utilities it had links to were for a 32-bit OS and the computer is running a 64-bit OS. Even when I attempted to run it in compatibility mode it wouldn't work.
I will contact the Win 7 Repair Answers forum and see what they say.
Thank you for your help.
Thursday, February 10, 2011 9:15 AM -
"kamoey" wrote in message news:9465c598-e37e-4a2b-b3f7-0ab80ecb1b00...
This is what my friend had to say:
The event viewer isn't pulling up so I can't check it.
I wasn't getting error messages and it was in the command prompt-esk status while searching for and loading device drivers, but I thought it safe to assume that it couldn't find the drivers when it was stuck trying to load the same driver for over an hour.
I'm not up to date on my driver names, so I couldn't tell you what drivers should and shouldn't be loading, but I did attempt to run safe mode and that was the last driver that successfully loaded.
I attempted to run the HD manufacturer's test utility, but the only test utilities it had links to were for a 32-bit OS and the computer is running a 64-bit OS. Even when I attempted to run it in compatibility mode it wouldn't work.
I will contact the Win 7 Repair Answers forum and see what they say.
Thank you for your help.
The HD manufacturer's test utility is usually a free-standing OS which you burn to a disk and boot from (which manufacturer?) - so it makes no difference whether your installed OS is 32 or 64 bit.If the AVG driver file was the last loaded, it may be what's causing the problem - I would suggest uninstalling AVG and running their removal tool to clear the rest out, then reinstalling it (or an alternative AV). You should also check for other problems with malware, but this forum is definitely not the right place for this discussion :)
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothThursday, February 10, 2011 10:24 AMModerator