none
This copy of windows is not genuine RRS feed

  • Question

  • I never got this message with my laptop until I moved to Japan. I bought this laptop at Best Buy with Windows 7 already installed. The first time I had this problem, I did something (I can'r remember) and it stopped popping up. I had to reformat for some other problems on my computer and now it is popping up. Now it is also changing the wallpaper to black and stating it is not genuine in the lower corner. 

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J

    Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=

    Windows Product ID: 00359-OEM-8992687-00015

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {DC4AF7D9-D3AE-4094-95F4-F525BC9E2DCD}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Kim\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{DC4AF7D9-D3AE-4094-95F4-F525BC9E2DCD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-8992687-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-114453956-2636402065-546677835</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>Q430/Q530                  </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>01KF.M003.20100520.KSJ</Version><SMBIOSVersion major="2" minor="6"/><Date>20100520000000.000000+000</Date></BIOS><HWID>91BA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tokyo Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800015-02-1033-7600.0000-1382010

    Installation ID: 020821445992016515982812454672020110205653032782387523

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 2BT4J

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 2/5/2011 9:15:35 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000040

    Event Time Stamp: 2:2:2011 08:29

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

     

     

    HWID Data-->

    HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GEgS77FnLmoRQSGyKeAovi+ihFcXQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD APIC  

      FACP INTEL CALPELLA

      HPET INTEL CALPELLA

      BOOT PTLTD $SBFTBL$

      MCFG INTEL CALPELLA

      SLIC SECCSD LH43STAR

      SSDT PmRef CpuPm

     

    Any help will be great. Thank you,

    Kim

    Saturday, February 5, 2011 12:18 PM

Answers

  • "kamoey" wrote in message news:609c2dfc-6448-4503-8a99-eecb2b65acbb...
    My friend helped me and this is what he had to say: I ran the MemTest86+ and there are no RAM issues reported.  CHKDSK C: /F doesn't give me the option of checking the Event Viewer as it closes right after the tests with no prompt from me.  I attempted to reboot the computer in Safe Mode, but it it couldn't find some of the drivers.  The last driver it was able to successfully load was \windows\system32\DRIVERS\AVGIDSEH.Sys.  This computer did have some problems with freezing up after going into the idle state, not fully loading Windows, and some applications (MS Paint in particular) not loading up.  These haven't happened in a while, so I assumed they were resolved, but perhaps they have something to do with this.

    You check event viewer when the machine is back up and running.
    If the machine couldn't find some of the drivers when in safe mode, were you getting error messages? if not, then were you just getting a black background, and larger icons? If so, then that's perfectly normal.
    The driver you quote above is, I think, form AVG - and shouldn't even be loading in safe mode (unless AVG has changed things since I last played with it)
     
    Have you run the HD manufacturer's test utility yet? - what was the result?
     
    From your later comments, it seems as if this machine has had some ongoing issues, and it may be better to troubleshoot them first rather than attempt to fix  Validation, only to have it broken again when fixing the main problems.
     
    Please repost your systemic problem to the Win 7 Repair Answers forum at  http://social.answers.microsoft.com/Forums/en-US/w7repair/threads
    where they can best assist at that - refer back to this thread so they can see the history.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, February 17, 2011 1:03 AM
    Monday, February 7, 2011 10:00 PM
    Moderator

All replies

  • "kamoey" wrote in message news:2694009b-0cb0-4358-988d-dc16eff5eaf3...

    I never got this message with my laptop until I moved to Japan. I bought this laptop at Best Buy with Windows 7 already installed. The first time I had this problem, I did something (I can'r remember) and it stopped popping up. I had to reformat for some other problems on my computer and now it is popping up. Now it is also changing the wallpaper to black and stating it is not genuine in the lower corner. 

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J

    Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=

    Windows Product ID: 00359-OEM-8992687-00015

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 2/5/2011 9:15:35 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000040

    Event Time Stamp: 2:2:2011 08:29

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

     

    Any help will be great. Thank you,

    Kim


    Try a System File Checker - it will attempt to replace the broken file and any others it finds.
    System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    run another MGADiag report, and post the results.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 6, 2011 7:19 AM
    Moderator
  • I tried to run the system file checker, and it gave me this :

    "Window resource protection could not perform the requested operation."

    It would not even run it. 

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J

    Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=

    Windows Product ID: 00359-OEM-8992687-00015

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {DC4AF7D9-D3AE-4094-95F4-F525BC9E2DCD}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Kim\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{DC4AF7D9-D3AE-4094-95F4-F525BC9E2DCD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-8992687-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-114453956-2636402065-546677835</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>Q430/Q530                  </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>01KF.M003.20100520.KSJ</Version><SMBIOSVersion major="2" minor="6"/><Date>20100520000000.000000+000</Date></BIOS><HWID>91BA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tokyo Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800015-02-1033-7600.0000-1382010

    Installation ID: 020821445992016515982812454672020110205653032782387523

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 2BT4J

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 2/6/2011 8:55:11 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000040

    Event Time Stamp: 2:2:2011 08:29

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

     

     

    HWID Data-->

    HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GEgS77FnLmoRQSGyKeAovi+ihFcXQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD APIC  

      FACP INTEL CALPELLA

      HPET INTEL CALPELLA

      BOOT PTLTD $SBFTBL$

      MCFG INTEL CALPELLA

      SLIC SECCSD LH43STAR

      SSDT PmRef CpuPm

     

     

    Sunday, February 6, 2011 11:58 AM
  • "kamoey" wrote in message news:007f265a-8567-4003-987b-1189244c4016...

    I tried to run the system file checker, and it gave me this :

    "Window resource protection could not perform the requested operation."

    It would not even run it. 

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J

    Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=

    Windows Product ID: 00359-OEM-8992687-00015

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000040

    Event Time Stamp: 2:2:2011 08:29

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

     


    The SFC scan not starting is a big problem - and sounds like it may perhaps be either RAM, or the hard drive.
    Have you been having other error messages or system reboots lately (either before or after the reinstall)?
     
    Please download MemTest86+ from www.memtest.org and create the boot disk - then run it for a couple of hours to test the RAM
    Download the hard drive manufacturer's drive test utility - create the disk (if there's no Windows test app) and run that.
    See what they report.
    Run CHKDSK C: /F - you'll have to accept a reboot for the test to run.
    See what that reports (in Event Viewer)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 6, 2011 1:09 PM
    Moderator
  • My friend helped me and this is what he had to say: I ran the MemTest86+ and there are no RAM issues reported.  CHKDSK C: /F doesn't give me the option of checking the Event Viewer as it closes right after the tests with no prompt from me.  I attempted to reboot the computer in Safe Mode, but it it couldn't find some of the drivers.  The last driver it was able to successfully load was \windows\system32\DRIVERS\AVGIDSEH.Sys.  This computer did have some problems with freezing up after going into the idle state, not fully loading Windows, and some applications (MS Paint in particular) not loading up.  These haven't happened in a while, so I assumed they were resolved, but perhaps they have something to do with this.
    Monday, February 7, 2011 10:51 AM
  • "kamoey" wrote in message news:609c2dfc-6448-4503-8a99-eecb2b65acbb...
    My friend helped me and this is what he had to say: I ran the MemTest86+ and there are no RAM issues reported.  CHKDSK C: /F doesn't give me the option of checking the Event Viewer as it closes right after the tests with no prompt from me.  I attempted to reboot the computer in Safe Mode, but it it couldn't find some of the drivers.  The last driver it was able to successfully load was \windows\system32\DRIVERS\AVGIDSEH.Sys.  This computer did have some problems with freezing up after going into the idle state, not fully loading Windows, and some applications (MS Paint in particular) not loading up.  These haven't happened in a while, so I assumed they were resolved, but perhaps they have something to do with this.

    You check event viewer when the machine is back up and running.
    If the machine couldn't find some of the drivers when in safe mode, were you getting error messages? if not, then were you just getting a black background, and larger icons? If so, then that's perfectly normal.
    The driver you quote above is, I think, form AVG - and shouldn't even be loading in safe mode (unless AVG has changed things since I last played with it)
     
    Have you run the HD manufacturer's test utility yet? - what was the result?
     
    From your later comments, it seems as if this machine has had some ongoing issues, and it may be better to troubleshoot them first rather than attempt to fix  Validation, only to have it broken again when fixing the main problems.
     
    Please repost your systemic problem to the Win 7 Repair Answers forum at  http://social.answers.microsoft.com/Forums/en-US/w7repair/threads
    where they can best assist at that - refer back to this thread so they can see the history.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, February 17, 2011 1:03 AM
    Monday, February 7, 2011 10:00 PM
    Moderator
  • This is what my friend had to say:

    The event viewer isn't pulling up so I can't check it.
    I wasn't getting error messages and it was in the command prompt-esk status while searching for and loading device drivers, but I thought it safe to assume that it couldn't find the drivers when it was stuck trying to load the same driver for over an hour.
    I'm not up to date on my driver names, so I couldn't tell you what drivers should and shouldn't be loading, but I did attempt to run safe mode and that was the last driver that successfully loaded.
     
    I attempted to run the HD manufacturer's test utility, but the only test utilities it had links to were for a 32-bit OS and the computer is running a 64-bit OS.  Even when I attempted to run it in compatibility mode it wouldn't work.
     
    I will contact the Win 7 Repair Answers forum and see what they say.
     
    Thank you for your help.
     

    Thursday, February 10, 2011 9:15 AM
  • "kamoey" wrote in message news:9465c598-e37e-4a2b-b3f7-0ab80ecb1b00...

    This is what my friend had to say:

    The event viewer isn't pulling up so I can't check it.
    I wasn't getting error messages and it was in the command prompt-esk status while searching for and loading device drivers, but I thought it safe to assume that it couldn't find the drivers when it was stuck trying to load the same driver for over an hour.
    I'm not up to date on my driver names, so I couldn't tell you what drivers should and shouldn't be loading, but I did attempt to run safe mode and that was the last driver that successfully loaded.
     
    I attempted to run the HD manufacturer's test utility, but the only test utilities it had links to were for a 32-bit OS and the computer is running a 64-bit OS.  Even when I attempted to run it in compatibility mode it wouldn't work.
     
    I will contact the Win 7 Repair Answers forum and see what they say.
     
    Thank you for your help.
     


    The HD manufacturer's test utility is usually a free-standing OS which you burn to a disk and boot from (which manufacturer?) - so it makes no difference whether your installed OS is 32 or 64 bit.
     
    If the AVG driver file was the last loaded, it may be what's causing the problem - I would suggest uninstalling AVG and running their removal tool to clear the rest out, then reinstalling it (or an alternative AV). You should also check for other problems with malware, but this forum is definitely not the right place for this discussion :)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, February 10, 2011 10:24 AM
    Moderator