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I am quite positive I purchased a fake RRS feed

  • Question

  • Im not sure if this is the right  place to post this as I have not installed my piece of software yet.

     

    But anyways, about a week and a half ago i purchased windows 7 ultimate for, what seems like a ridiculously low price now after reading all these horror stories and doing research,roughly£40(Im in UK btw).Not long after I paid via paypal the listing and seller was removed.The package was shipped from China although from what I can remember in the listing it was supposed to be shipped from within Europe.

    I received the item today but I am afraid to say I believe that the software is counterfeit.I have not as of yet opened up the shrink wrap as I spotted a typo on the packaging's back cover.About 4/5 down the box there is a line that says "...(which tuns on Windows 7 Professional..." which should say "...(which runs on Windows 7 Professional...":

     

    Here is an image of the back cover:

    http://imageshack.us/photo/my-images/23/sam0411j.jpg/

     

    A close up if not visible from first photo:

    http://imageshack.us/photo/my-images/585/sam0410t.jpg/

     

    I then proceeded to research the product and possible fakes and came across more evidence to prove that this item is a fake.The CoA(Certificate of Authenticity) seems to be a forgery.

     

    CoA on product received:

    http://imageshack.us/photo/my-images/11/sam0408.jpg/

     

    "COA features the product name printed on the label and typically contains 3D Voiles™ and security threads. 3D Voiles are circular shaped areas where the COA varies in thickness and where an interwoven thread appears at the surface."

     

    That paragraph is taken from the microsoft website's how to tell page and this is the image that accompanies it:

    http://www.microsoft.com/global/en-us/howtotell/PublishingImages/coaRetailSoftware.gif

     

    It can be clearly seen that the security thread on the CoA that I received is not interwoven but runs underneath the CoA.

     

    An image of genuine vs fake for reference:

    http://img706.imageshack.us/img706/9867/genuinevsfakewin7coa.jpg

     

    So I then proceeded to file a claim against the seller but he is disagreeing with it and now paypal want me to find someone "qualified" in this area to produce a letter to say this item is fake. I have not opened the shrink wrap yet as I think that it reduces some of my rights in returning the item.I am sorry if any of the paragraphs beforehand seem disjointed but i took them from the claim I sent to paypal as I have been at this for hours already today.Thanks for any help and I appreciate any advice as to what my next step should be.I have also sent an email directly to the seller abut I am awaiting a response.

    Thursday, June 9, 2011 8:53 PM

Answers

  • This key is a MSDN key.

     

    This key is only valid for use by the person that owns the MSDN Subscription that this key Originated from.  MSDN Keys can not be resold individually, but must be bundled with the full MSDN subscription in which the key originated from.

     

    You are not the owner of the MSDN Subscription that this key originated from, therefore whoever sold you the key broke the MSDN Subscription Licensing and doing so has invalidated this key.

    In other words by selling this previously valid key, to you, has caused the key to become Non-Genuine.

    Thank you,

     

     


    Darin MS
    Monday, June 20, 2011 7:17 PM

All replies

  • The COA shows "Made in U.S.A."  Legitimate Windows 7 discs are pressed & packaged in Puerto Rico, not in the U.S.A.

    Please review:

    Bogus Windows 7 – YouTube Video Example

    MS advice on buying Windows online - safely!


    Carey Frisch
    Thursday, June 9, 2011 9:36 PM
    Moderator
  • Wow,Good eyes,you can only see the "U" from that photo.I read conflicting reports on to wether "made in USA" ones were fake or not but thanks for confirming it.

     

    I have just realised that payapl are only giving me to the 12 June to provide documentation,so any advice on this area would be greatly appreciated.

     


    Thursday, June 9, 2011 10:05 PM
  • File your claim for an item "not as advertised."  It is not genuine packaging.  The rest isn't either (these are produced in China) but if you haven't opened it the fake packaging is all you can prove.  It will contain a very authentic looking card inside with a product key printed on the sticker affixed to the card.  You would have to install the software in order to obtain the Product ID but that PID will prove to have a three digit field containing "06x".  That is the marker for Windows 7 Ultimate from an MSDN license.  That PID is the proof that you have not received a retail product.

     

     

     

     

     

     

     

     

     

     

     

     

     

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, June 10, 2011 1:01 PM
    Answerer
  • I can't install the software as my current pc is too slow.I was purchasing it for a new build and trying to gather cheap parts as I went along.Is installing it the only way I can prove that it is fake?I still need some help as in regards as to where I can obtain documentation to prove to paypal that this is fake.should I phone microsoft uk?
    Friday, June 10, 2011 1:22 PM
  • It is the only way to prove that it is an unauthorized MSDN product key.  The crooks are using MSDN subscriptions obtained through credit card fraud.  (MSDN keys permit activations of ten installations simultaneosly per key.) 

    Demand a refund and return the item.  Don't accept the offer of a replacement key (the crooks are doing that to buy time). 

    Windows 7 is one item you will not save much money on.  There are no sites selling legitimate copies of Windows 7 at a heavy discount.  That is pretty much true of all the expensive licensed software (Windows, Office, Creative Studio, etc.)

    If you do find a place to install it you can use the MGADiag report as proof that it is not a retail copy and you can also post it here to generate confirmatiory comments from us.

    Microsoft did not sell you the product so calling them will not help.  You can send the item to them for analysis, but that would take a long time and the seller will be gone by then. 

    I used the MGADiag report and commentary from Darin and Noel in this forum to make my case when I got stung.  The seller capitulated when eBay put pressure on him.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Friday, June 10, 2011 7:02 PM
    • Unmarked as answer by Kless58 Wednesday, June 15, 2011 3:08 PM
    Friday, June 10, 2011 6:46 PM
    Answerer
  • Thanks for the reply.

     

    I decided to phone microsoft before you replied as I had the limited time frame and the customer support representative directed me to e-mail piracy@microsoft.com or phone 800r-u-legit or something along that line(btw is that an American number as mentioned before, im in uk) with the product key.I opted to use the e-mail address and i am currently waiting for a response.

    The seller would not respond when I asked him for a refund so I guess I had to open the box to get the product key.

    I dont have any means of installing windows 7 so I guess I just have to rely on this.

     

    Thanks for all the help,i'll keep you posted.

    Sunday, June 12, 2011 1:23 PM
  • You might as well wait to buy a legit copy until you have your new computer.  Did you buy thru eBay or Amazon Marketplace?  If not, how did you learn about the seller?

     The counterfeits are being dropshipped out of China.  The sellers are not stocking the item.  I guarantee you that Windows 7 shipped from China is counterfeit.  I know becuase I bought one myself and after installation it turned out to be an MSDN product key.

    When you do order a legit copy don't bother with Ultimate unless you need multilanguage support.  Professional is a better buy because it will be in support until Jan of 2020 while Ultimate will go out of support in Jan of 2015


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

     


    Sunday, June 12, 2011 3:23 PM
    Answerer
  • Thanks for the continued insight. I purchased the product from Ebay but didn't find out it was being shipped from China until after I had paid for it.The seller sent me a tracking number. and yea,i probably will just get professional or home premium after seeing their proper prices so that i'll definitely get a legit copy this time.:/

    Sunday, June 12, 2011 4:57 PM
  • Damn,all I received was some automated response from Piracy@Microsoft.com telling me to call 800-ru-legit (which I have tried phoning but have discovered it is only for america and canada) or try looking up another number if that is not for my area from a wall of links they have given me.

    There is no piracy report line for the Uk apparently,only a contact form according to this page:

    http://www.microsoft.com/piracy/Reporting_out.mspx

    I know this may be a big ask,but could I possibly post my product key here and one of you kind fellows can check it for me?Im 100% positive it is a fake so I wouldnt really be losing anything here.

     

    Tuesday, June 14, 2011 9:51 PM
  • If you want it checked:

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Tuesday, June 14, 2011 9:58 PM
    Answerer
  • Thanks george but as I said before,I can't because I havent got it installed and have no means of installing as the computer I am currently using can barely handle xp(p4 2.4ghz,756mb ram,only 38gb of hard drive space...total >.>) it so that wont work for me.like how long would it take me to install w7 and then xp again

     

    edit:ugghhhh screw it,looks like i'll have to go down this road.ill post mgadiag report tomoro hopefully if this computer doesnt blow up by tomorrow

     

    Edit 2:yay it finished

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9C29Y-8MQD2-GMBYC
    Windows Product Key Hash: Wqdc8bu6z2yKZ0sD8S7KaWtJJrQ=
    Windows Product ID: 00426-068-6851602-86240
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {12717D5D-419C-448C-B1E1-37337F0538D7}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{12717D5D-419C-448C-B1E1-37337F0538D7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GMBYC</PKey><PID>00426-068-6851602-86240</PID><PIDType>5</PIDType><SID>S-1-5-21-3273098146-951890255-1977516193</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 2300</Model></SYSTEM><BIOS><Manufacturer>Mitac Corp</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20020826000000.000000+000</Date></BIOS><HWID>BDA63107018400E2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-685160-00-2057-7601.0000-1662011
    Installation ID: 008195987395517011878746606155366824016563274641106686
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: GMBYC
    License Status: Initial grace period
    Time remaining: 43200 minute(s) (30 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 15/06/2011 00:57:20

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAnJ+yIawbeLOIyRKelkwoGvb5e72WxQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   IntelR  AWRDACPI
      FACP   IntelR  AWRDACPI
      BOOT   IntelR  AWRDACPI

     

    Tuesday, June 14, 2011 10:48 PM
  • Sorry I just saw a couple of you main guys on in the past while but no reply (sorry im assuming this is open and shut case since I have provided the mgadiag report now?)

     

    apologies if bumps aren't allowed.

     

    Thanks

    Wednesday, June 15, 2011 9:51 PM
  • Windows Product ID: 00426-068-6851602-86240

    The product ID -068- Indicates a not for resale MSDN account. If you are not the account holder and you purchased this in a retail box, the box and it's contents are counterfeit.

    For more information see this:

     http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    To see how good these counterfeits are becoming, see:

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    You will have to purchase a legitimate windows from a legitimate retailer.

    • Marked as answer by Kless58 Wednesday, June 15, 2011 10:58 PM
    • Unmarked as answer by Kless58 Wednesday, June 15, 2011 10:59 PM
    Wednesday, June 15, 2011 10:31 PM
    Answerer
  • Thank you george

     

    Is Darin the only person I can get confirmation from that Paypal will accept?(and is he on everyday?)

    Wednesday, June 15, 2011 11:00 PM
  • I have no idea what paypal will accept. I think Colin's advice above "not as advertised" should be effective with the MSDN key.

    Darin works Redmond hours and I don't know how often he checks in.

    Wednesday, June 15, 2011 11:32 PM
    Answerer
  • Darin mind confirming this for the sake of paypal please?

    or would Noel D or CbarnHorst kindly confirm aswell as all paypal require is somoene "qualified",and I think a partner or recognised community contributor would suffice (yes I have looked at your profiles :D)

     

    Friday, June 17, 2011 7:11 PM
  • Sorry but is there a reason why no one is answering?I only have until the 19th(tommorow) to  send in my "evidence".
    Saturday, June 18, 2011 5:48 PM
  • "Kless58" wrote in message news:52e7e144-f614-4c29-8456-17afeef2a608...
    Sorry but is there a reason why no one is answering?I only have until the 19th(tommorow) to  send in my "evidence".

    Darin works 'Redmond hours' and as such, it's pot luck as to whether the responses are timely - Most of the time he manages to get there, but occasionally, there are problems.
     
    I would hope that since you've registered your complaint, that eBay/PayPal will allow a little leeway. If not then I would consider then in breach of their own contract.!
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 18, 2011 6:55 PM
    Moderator
  • Thanks for the info Noel.

     

    Mind throwing down a few words of confirmation of what George said just incase darin isnt back in time?

     

    Saturday, June 18, 2011 9:10 PM
  • "Kless58" wrote in message news:93da0727-b05f-4b0a-8af6-f8b87a3f868a...

    Thanks for the info Noel.

     

    Mind throwing down a few words of confirmation of what George said just incase darin isnt back in time?

     


    I'm just another volunteer - with a fair amount of experience, but.......
    Your Key is from a not-for-resale MSDN account. You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities)
     
    Please read the following stickies.... ...
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285
     
    and
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b
     
    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.
     
    see also this post....
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9
     
     
    Also - have a look at this video....
     
     
    http://www.youtube.com/watch?v=hzqNNiOM0cs
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 19, 2011 11:50 AM
    Moderator
  • "I'm just another volunteer - with a fair amount of experience, but......."

     

    According to paypal's letter,all I need is somebody "qualified in the area".According to your profile,your a microsoft partner/ Former MVP so that should fit the bill.

     

    Thanks:)

     

     

    Sunday, June 19, 2011 12:16 PM
  • "Kless58" wrote in message news:ee2ec579-9e5d-487e-a3f9-e75872e6bd5c...

    "I'm just another volunteer - with a fair amount of experience, but......."

     

    According to paypal's letter,all I need is somebody "qualified in the area".According to your profile,your a microsoft partner/ Former MVP so that should fit the bill.

     

    Thanks:)

     

     


    Thanks for the confidence :)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 19, 2011 1:03 PM
    Moderator
  • Darin If you are on tonight could you Please confirm that the windows 7 is counterfeit?

    and if any of you other guys that frequent this board could nod him in this direction if you are on at the same time as him because I dont think my thread is in his list to answer beacuse I dont think he saw my request on thursday or friday :(

    +

    Paypal have decided to give me until tommorow but you have to submit your evidence as a printscreen(for anybody using this thread to gain info on what to do in my situation.)


    edit:

    So paypal know it's me in the screenshots:

    Case number  PP-001-337-xxx-xxx

    edit:

    just x'd a couple of numbers after I took the screenshot for safety reasons(Don't know if it even matters)



    • Edited by Kless58 Monday, June 20, 2011 7:58 PM
    Monday, June 20, 2011 5:51 PM
  • "Kless58" wrote in message news:aa701d0b-c879-44c0-9a4d-dbed021b8ff6...

    Darin If you are on tonight could you Please confirm that the windows 7 is counterfeit?

    and if any of you other guys that frequent this board could nod him in this direction if you are on at the same time as him because I dont think my thread is in his list to answer beacuse I dont think he saw my request on thursday or friday :(

    +

    Paypal have decided to give me until tommorow but you have to submit your evidence as a printscreen(for anybody using this thread to gain info on what to do in my situation.)


    I've pinged Darin - hopefully he's watching.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 20, 2011 6:37 PM
    Moderator
  • This key is a MSDN key.

     

    This key is only valid for use by the person that owns the MSDN Subscription that this key Originated from.  MSDN Keys can not be resold individually, but must be bundled with the full MSDN subscription in which the key originated from.

     

    You are not the owner of the MSDN Subscription that this key originated from, therefore whoever sold you the key broke the MSDN Subscription Licensing and doing so has invalidated this key.

    In other words by selling this previously valid key, to you, has caused the key to become Non-Genuine.

    Thank you,

     

     


    Darin MS
    Monday, June 20, 2011 7:17 PM
  • "Darin Smith MS" wrote in message news:1b6695fb-706f-4f30-b600-dd9aa983e907...

    This key is a MSDN key.

     

    This key is only valid for use by the person that owns the MSDN Subscription that this key Originated from.  MSDN Keys can not be resold individually, but must be bundled with the full MSDN subscription in which the key originated from.

     

    You are not the owner of the MSDN Subscription that this key originated from, therefore whoever sold you the key broke the MSDN Subscription Licensing and doing so has invalidated this key.

    In other words by selling this previously valid key, to you, has caused the key to become Non-Genuine.

    Thank you,

     

     


    Darin MS

    Thanks, Darin.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 20, 2011 7:31 PM
    Moderator
  • Thanks for all the help guys,I'll let you know how it goes.
    Monday, June 20, 2011 7:59 PM
  • >:-(

     

    So here's how the story goes..

     

    I uploaded the screenshots not too long after I posted here and thought that was that.Went to check the paypal claim status today and was surprised to see something along the lines of

     

    "After careful consideration, we're unable to decide this claim in your favour at this time.

    We didn't get your documentation in a timely manner. "

     

    I was dumbstruck.

    (rant/experience on paypal service from here)

    I proceeded to phone them and after 20mins faffing about (2nd time I phoned them this week after 3 e-mails,with useless automated replies)  I made it to the person I needed to talk to. I asked what that statement was about and told him I had submitted the screenshots yesterday ,within the timeframe stated on the claims page.He then told me that forum posts were not allowed.I then explained to him that I had been instructed by a paypal agent yesterday that screenshots of a Microsoft employee confirming that the product was counterfeit would suffice.He then said that forum posts were not accepted by paypal(AFTER I WAS TOLD YESTERDAY THAT THEY WOULD) and that it had been an error on his colleagues part.I nearly exploded.I asked why they were not accepted.He tells me that anyone could have posted that comment, it's the internet. I was having trouble keeping my voice down at a civil level at this point.I told him that it was Microsoft's official forum, Darin was a verified  staff of microsoft and Microsoft actively moderated the forums. He then just said,forums are not an acceptable form of evidence...

     

    Not much progress was made after this as he just kept repeating himself about timeframes and suitable documents that to be on paper with a letterhead from the company.I told him this was impossible to attain in the ten day timeframe where I live.him: "You may feel that ten days is not a suitable...". Me:"I KNOW THAT IT IS".Explained to him about time for postage to microsoft and their length of verification process,Pc world or them sort of companies would not sign due to legalities.No progress from here.I then asked what was my best option from here and that if that paypal have sent the money to the seller."Yes we have..." and then a list "paypal complaints,Financial ombudsman,trading standards...etc"(he seemed pretty used to reeling these off.)I asked if I could speak to a superviser.Him:"I am the highest level you are going to reach today".

    (end rant/talking to brick wall)

    So I decided after I had after a while that I would file a priacy report on microsoft's website, and lo and behold:

    "Thank you for your counterfeit report submission. Leads from users like you help Microsoft ensure that you get what you pay for when you buy our software.

    Please remember that you still need to print the report and mail it along with the additional items outlined below. If you do so we can confirm that the software you purchased is counterfeit and can send you a complimentary software replacement kit."

    If only they told me sooner(I had e-mailed them a few times too and received no help).Im still pretty pissed of that the seller received the money but hopefully microsoft will stay true to what they say here and maybe take some sort of action against the seller.

    but not take away from the guys here especially noel D and such who helped me out. Hopefully paypal and Microsoft will learn how to sort these problems out without such a mess for the buyer,but atleast Microsoft are doing something(in the UK anyways).

    Advice to anyone in my situation in the future:be really forceful with the seller would be the best option to get your money back the fastest (I didn't do this which I regret)(empty police thrests etc :D),If paypal aren't cooperative,you aren't attached to your paypal account and you paid by credit card through paypal-Use a chargeback through your credit card company if you can(it seems to be simpler that going through paypal from what I've read and if you lose your claim,paypal are able to contest the chargeback which will drag things out)I would have used the chargeback option if microsoft didnt give the offer.

     

    Anyways sorry If you read all that.

     

     

     

     

    Tuesday, June 21, 2011 10:34 PM
  • "Kless58" wrote in message news:5a08b5ff-d392-4fe4-ba0c-1e6e5e02b8af...

    >:-(

     

    So here's how the story goes..

    <snippage>

     

    Anyways sorry If you read all that.

     

     

     

     

    Not a happy ending - but thanks for the details. At least we can think about updating our advice here.

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 21, 2011 11:43 PM
    Moderator
  • well just an update about the microsoft counterfeit report submission( and not leaving this thread on such a low note for future readers.)

     

    I sent microsoft the counterfeit with all the details they asked for on june 15th,they received on June 16th.They then sent me an e-mail saying that the report and eligibility of my counterfeit product was approved but they did not mail me the product until July 5th.I received the product on July 11th.So roughly it took 4 weeks for them to send me the genuine kit,which is btw,Ultimate version :).

    so in the end up it worked out okay but i hope Microsoft took some sort of action against the ebay seller.

     

    Also from what I can gather from the licensing on the genuine kit,I can only use it on one computer(i.e like OEM software) although I don't think Microsoft enforce this if you uninstall and transfer from what I've read online.

    Monday, July 11, 2011 10:32 PM
  • "Kless58" wrote in message news:380cf1af-69b6-456e-9988-0a238857d4e6...

    so in the end up it worked out okay but i hope Microsoft took some sort of action against the ebay seller.

     

    Also from what I can gather from the licensing on the genuine kit,I can only use it on one computer(i.e like OEM software) although I don't think Microsoft enforce this if you uninstall and transfer from what I've read online.


    Glad to hear that you got the replacement!
     
    Yes, we were aware that the WGA Kit is limited to the affected PC (although it was a surprise to me when I first discovered it) - which is why most of us tend to avoid recommending that route, unless you can get the free replacement (which offer I believe has finished?).
     
    As far as the eBay seller is concerned, MS will almost certainly take action of some kind, but it does take time, as they have to purchase from the seller themselves to prove chain-of-custody, etc.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, July 11, 2011 11:01 PM
    Moderator
  • Unfortunately, you cannot "certify a fake" since you are neither a Microsoft enployee or a "certified Microsoft licensing forensics analyst".  It would be prudent not to overstate your credentials as you are strictly a volunteer.


    Carey Frisch

    Tuesday, July 12, 2011 12:50 AM
    Moderator
  • Being an MVP does not grant you any rights to certify anything not of your own crafting. 
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, July 12, 2011 1:21 AM
    Answerer
  • "Cbarnhorst" wrote in message news:9e8552fe-ea58-45cd-9b1d-9b87c1d6849e...
    Being an MVP does not grant you any rights to certify anything not of your own crafting. 
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    (and it gives very few rights even then!  - as we are both very well aware<g>)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 12, 2011 7:54 AM
    Moderator
  • "Yes, we were aware that the WGA Kit is limited to the affected PC"

    hmmm...

    As I mentioned in my first post,I had purchased the copy of ebay for a new build in advance but had to resort to installing the copy on an old computer to obtain the MSDN PID.So this WGAK should still install and activate and whatnot on my new build whenever I get it finished,right?

    Wednesday, July 13, 2011 4:35 PM
  • "Kless58" wrote in message news:432b06e5-f4df-4a98-a8ed-1cb40c5cac1e...

    "Yes, we were aware that the WGA Kit is limited to the affected PC"

    hmmm...

    As I mentioned in my first post,I had purchased the copy of ebay for a new build in advance but had to resort to installing the copy on an old computer to obtain the MSDN PID.So this WGAK should still install and activate and whatnot on my new build whenever I get it finished,right?


    Yeah - shouldn't be a problem so long as you don't install it in the old one first.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 13, 2011 4:44 PM
    Moderator