How to differentiate the Email Activity? RRS feed

  • Question

  • Hi All,

    I need to know either the E-mail activity is replied activity or first time created?

    How can we come to know?

    Please help me!

    Thank You.

    Wednesday, October 17, 2012 1:26 PM


All replies

  • Hello,

    I believe that there is no out-of-box flags that will answer your question.

    I did some investigation regarding the same issue for CRM 4.0 so you can use it as a starting point - http://a33ik.blogspot.com/2011/08/ms-crm-40-detach-email-from-queue-when.html

    Freelance Developer for Dynamics CRM 4.0/2011

    Wednesday, October 17, 2012 1:29 PM
  • Hi

    What about the Direction Attribute on the email entity?

    --- Best regards Henrik Skydtsgaard

    Wednesday, October 17, 2012 6:48 PM
  • Hi Andrii,

    Can you please suggest what is Direction column Henrik says?


    Friday, October 19, 2012 6:31 AM
  • Hi Dhaval,

    I don't think direction column will help here, but a simple work around could be to use java script and check if Subject field contains "RE:" in starting it means it is replied activity.


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    Friday, October 19, 2012 7:55 AM
  • Hi Andrii,

    Can you please suggest what is Direction column Henrik says?



    the direction ("directioncode") attribute is used to identify if the email was sent out of CRM or if it was received (differentiates between incoming/outgoing). But I don't think this can help you either, because you can't assume that an outgoing email is a reply.

    I think you can only use a workaround, such as the one that Mahender suggested.



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    Monday, October 22, 2012 1:34 PM
  • Hi All,

    I'm new to CRM and learning the SDK and working on CRM e-mail activities through SDK.

    Can you please let me know is there any way i can come to know either the e-mail activity is newly created or replied activity?

    Thank you in advance for the help.


    Thursday, October 25, 2012 7:18 AM
    • Proposed as answer by RajivCRM Thursday, October 25, 2012 9:05 AM
    Thursday, October 25, 2012 7:20 AM
  • Hi Dhaval,

    Thank you for the response.

    Really there is no flag kind of concept available for e-mail activity?


    Thursday, October 25, 2012 7:22 AM
  • As far as my knowledge concerns and i got answers from other users in this forum, there is no flag available for reply e-mails.

    You can cross-check with other users.


    Dhaval Panchal

    Thursday, October 25, 2012 7:24 AM
  • Hi All,

    Can anyone comment if is there any kind of functionality available?

    It would be a great help!



    Thursday, October 25, 2012 7:28 AM