In July, we purchased a few Dell laptops for our office. Each laptop came with Office 2007 Pro which we purchased because Microsoft has promised free upgrade to Office 2010 Pro under Technology Guarantee program which ended on 10/31. Dell has provided us
with a link to Microsoft website where we could sign up and request product keys for Office 2010 Pro. The program was administered thru Digital River. Last week, I was doing the install of Office 2010 Pro for some of the laptops. The install was able
to find the previous version of Office and then completely removed it. It then asked me to type a 25-character product key for Office 2010 Pro. It took the product key in, did the install for about 5 minutes and then gave me a message that the installation
completed successfully. However, anytime I start any of the modules (Word, Excel, Outlook, etc), I get a message stating that the product key was invalid and it asked me to activate the product either over the internet or by phone. I tried both and both tell
me the product key is invalid. This error happens for every product key I have in our posession.
I even tried installing the product fresh on a computer that had no prior Office installations and still get the same error stating product key was invalid. But the install does take the product key, you can see that because grayed out "Continue" button
get enabled after I type the 25-character code.
I spoke with MS Office Activation team and they verified the product keys were all valid. Actually, someone for the team logged into one of the laptops remotely and did the install on his own with the same results. They referred me back to Digital River
to issue new product keys and I am getting a runaround from Digital River as I am dealing with people who barely speak proper English.
Has anyone experienced this problem or perhaps has a solution for me? Is it possible that these keys had some kind of timed logic whereby the product had to be activated within certain period of time or it expires? Thank you.
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop -
http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
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Noel Paton | Nil Carborundum Illegitemi |
CrashFixPC |
The Three-toed Sloth
