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WGA Validation Problems Vista after logon RRS feed

  • Question

  • Hi there,

    I get an error after i type my password and try to login to Vista and then i get the SLUI.EXE error and it shuts off and then computer logs off and then reboots.  Here is my diagnostic.   

    Help!!!


    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
    Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
    Windows Product ID: 89576-OEM-7332141-00054
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {F8525C94-7184-426F-955D-7D430CE16B86}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F8525C94-7184-426F-955D-7D430CE16B86}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WRMG7</PKey><PID>89576-OEM-7332141-00054</PID><PIDType>2</PIDType><SID>S-1-5-21-1621083612-1859143117-2235359620</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D830                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="4"/><Date>20080228000000.000000+000</Date></BIOS><HWID>27023007018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65576</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002




    Tuesday, August 26, 2008 10:08 PM

Answers

  •   Hi hithere68,

      Given the other problems you describe, such as your Anti-virus program finding errors in the Main windows file 'kernel32.dll', Internet Explorer having problems starting, your Anti-virus not being able to update...and so on. My gut feeling is that you have a Virus, but I can't be sure. What I do know is that all those problems occuring at the same time as the Windows Activation Client (SLUI.exe) failing to initialize, suggests to me that the issue isn't isolated to just Vista's anti-piracy sub-system, but is a larger (possibly) system wide issue.

      I'm not trained in handling Viruses, but I can refer you to a Microsoft group that is. They are called PC Safety and they will attempt to help resolve Virus issues, at no cost. But be forwarned, they will try to help as best as they can, but if the damage is too extensive (or if the issue isn't related to a Virus) the resolution may be to re-install windows.  The number for PC Safety is 1-866-PCSafety or 1-866-727-2338.

      But before you call them, you may want to try Repairing Windows using System Restore. This will restore your Vista to a past point in time from before the issue.  This may or may not work because it may restore back to a time before the issue occured, but if the issue was, in fact, caused by a Virus, the virus may still be there after the restore and just re-cause the problem again. If the issue wasn't caused by a Virus, there is a good chance that the restore will resolve the issue.  If nothing else, it's worth a try anyways.

    The steps to do a System Restore are:

    1) Reboot Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, Click on "Classic View"

    4) Double-click "Backup and Restore Center"

    5) On the left hand side of the window, click "Repair Windows using system restore"

    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed any issues.

    7) Click the "Next" button.

    8) Reboot back into Normal mode




    Very sorry I couldn't be more help,
    Darin
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Wednesday, August 27, 2008 8:45 PM
    Wednesday, August 27, 2008 8:45 PM
  • thank you for the help.  it was a problem with virus.   killed virus program and everything.    got it fixed.

    Thanks!


    • Marked as answer by Darin Smith MS Wednesday, August 27, 2008 8:53 PM
    Wednesday, August 27, 2008 8:51 PM

All replies

  • The error code is 0xc0000022  

    And when i get to the login screen.   if i click on ease of access.  I get another error.    Utilman.exe  Application error.


    Thanks again for the help


    h
    Tuesday, August 26, 2008 10:59 PM
  • Hello hithere68,

      "login to Vista and then i get the SLUI.EXE error"

    Could you give me the full error message?


    "and it shuts off and then computer logs off and then reboots."

    I am unsure what you mean here. What shuts off?  Would you give me a complete walk-thru of what you see (and what you do) from the time you boot into Windows, onwards.

    Thank you,
    Darin Smith
    WGA Forum Manager
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Tuesday, August 26, 2008 11:08 PM

  • When the login password screen comes up.    I type in my password and then it says logging in.  and within a couple of seconds.  I get an error.

    SLUI.exe application error.


    The application failed to initialize properly (oxc0000022).  Click OK to terminate the application  .     

    If I click OK or hit "esc",  then the computer seems like it's shutting down and all I see is the black screen.  even though there is a little light on showing that something is going on on the laptop.



    Other scenarios:

    I can login via safe mode and then I run a virus program  and then it has found some errors (kernel32) and when it tries to heal it, it gives blue screen of death and I can't see what the error is and it happens pretty quickly.  


    Laptop D830   around 6 months old.  
    No known problems, no known new applications/drivers etc..      this just happened pretty suddenly.      It actually started with AVG antivirus  not being able to update the virus definition.  and then other programs was having trouble initializing/starting i.e.  Internet explorer and then I restarted and tis is what happened.


    Thanks















    Tuesday, August 26, 2008 11:37 PM
  •   Hi hithere68,

      Given the other problems you describe, such as your Anti-virus program finding errors in the Main windows file 'kernel32.dll', Internet Explorer having problems starting, your Anti-virus not being able to update...and so on. My gut feeling is that you have a Virus, but I can't be sure. What I do know is that all those problems occuring at the same time as the Windows Activation Client (SLUI.exe) failing to initialize, suggests to me that the issue isn't isolated to just Vista's anti-piracy sub-system, but is a larger (possibly) system wide issue.

      I'm not trained in handling Viruses, but I can refer you to a Microsoft group that is. They are called PC Safety and they will attempt to help resolve Virus issues, at no cost. But be forwarned, they will try to help as best as they can, but if the damage is too extensive (or if the issue isn't related to a Virus) the resolution may be to re-install windows.  The number for PC Safety is 1-866-PCSafety or 1-866-727-2338.

      But before you call them, you may want to try Repairing Windows using System Restore. This will restore your Vista to a past point in time from before the issue.  This may or may not work because it may restore back to a time before the issue occured, but if the issue was, in fact, caused by a Virus, the virus may still be there after the restore and just re-cause the problem again. If the issue wasn't caused by a Virus, there is a good chance that the restore will resolve the issue.  If nothing else, it's worth a try anyways.

    The steps to do a System Restore are:

    1) Reboot Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, Click on "Classic View"

    4) Double-click "Backup and Restore Center"

    5) On the left hand side of the window, click "Repair Windows using system restore"

    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed any issues.

    7) Click the "Next" button.

    8) Reboot back into Normal mode




    Very sorry I couldn't be more help,
    Darin
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Wednesday, August 27, 2008 8:45 PM
    Wednesday, August 27, 2008 8:45 PM
  • thank you for the help.  it was a problem with virus.   killed virus program and everything.    got it fixed.

    Thanks!


    • Marked as answer by Darin Smith MS Wednesday, August 27, 2008 8:53 PM
    Wednesday, August 27, 2008 8:51 PM